After entering the store I was told I needed a mask to enter. I said, "OK, where are your masks?" The person said they didn't have any that I can purchase one. I said, " So you b are requiring a purchase in order for me to shop in your store"and that person said yes. This is borderline illegal for a store to require a purchase upon entering. I will not be shopping at any Zumiez store again. We were looking for a skateboard helmet, don't even know if they carry them, didn't make it that far. So we ordered online from Amazon instead of the Zumiez website.
I was literally the only customer in the store and got reprimanded by some 18 year old “manager” for grabbing a board of the wall to potentially buy it. Then she had attitude after the interaction with no helping check other boards out. I make more than you in a day than you do in a week know your place.
Went to get teenage grandson a guft card. Good place
Eh. I've seen better. Lol
Purchased a pair of vans and some skate ball bearings as a gift a few months ago, box was poorly gift wrapped but that wasn’t so much of a problem as the mismatched sizes i received. Wasn’t given a physical receipt b that’s fine as i preferred an electronic one. When my niece unwrapped them on her birthday and tried them on she was rather upset as they didn’t actually fit her at all, not to mention one of the shoes was rather worn looking as if it had been a demo model or something. I called to get a replacement but the staff was very unhelpful and didn’t know how to operate the system, claiming the manager was away on lunch when i asked to speak to them (apparently still at lunch when i called 2 HOURS LATER) i returned to the store which was full of vape clouds, the staff looked high and they clearly hated their job. They refused to give me a replacement unless i provided a physical receipt as i didn’t have the box with me. For some reason they kept saying the electronic one was inauthentic and wanted to see my bank transfer. i told them to just call me back once the manager was in. They snickered when i left. Still haven’t received that call and my number appears to have been blocked.
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