Came in today to pay my bill and get my rings cleaned. Let’s just say we had a little mishap. Had to return an hour or so later, but the staff and manager were so professional and nice. Made my experience pleasant in the situation and am very grateful!! Thank you Zales of Loveland for always going above and beyond!
Alexis was very helpful. She didn't treat me or my partner differently than most places have for being gay. She showed us a wide variety and never rushed us or pushed us to buy.
I had brought 2 rings to be sized up and a new person was helping me. She consulted with a supervisor on pricing the sizing's. Both of them worked on the quote, presented me the cost and I accepted. Over 1 week passes and I get a call stating they misquoted me and provided new quotes for the work. 1 ring increased by $37 and the other by $82. They should have stood by their agreed upon quoted amounts but refused. Now I have to wait for my rings to be returned without the service. It was their error not mine. They should have stood by the agreed price for the service. Not good customer care/service if you ask me. I won't be shopping at Zales in the future. Very disappointed.
Couldn’t have asked for better service! When things happen it’s what you do to make it better that counts! They definitely made it better! Thank you!
ZERO STARS: Sorry it's long.. My soon-to-be son-in-law purchased an engagement ring for my daughter through Zales online less than a year ago. It was supposed to be a genuine opal surrounded by small channel set diamonds. Opals are a special family tradition. My daughter took excellent care of it and followed proper opal care as she does with all her opals. Sadly the "opal" fell out of the prongs and also became severely discolored. Once out of the ring it was clear to see that the stone was SIMULATED, or possibly layered/stacked and extremely poor quality. It doesn't even look like an opal anymore. It's a dull amber color. Today we went to the Centerra location in Loveland with the ring and receipt to try to get assistance from Asst. Mgr Mikayla. Apparently the diamond bond warranty covers the diamonds and not the center stone or the metal. Not only were they not willing to do anything about the poor quality, supposed genuine stone, but also suggested multiple times that the stone we presented was not the one that came out of the ring!! And if it was the correct stone my daughter must have damaged it somehow by improper care. Rather than treating us like respected customers with a legitimate issue they instead seemed to be implying we were theives trying to pull some kind of scam. My son-in-law was intending to purchase the wedding rings there also but he is so disheartened by the experience, especially the way they treated my daughter, that Zales will never get further business from anyone in our family. We asked (3 times) for the District Mgr.'s Kathleen's full name and contact information. Mikayla replied that she wasn't allowed to give out that information (Kathleen's phone, email, or last name). Kathleen, Dist Mgr., was there but was at lunch. My daughter wanted to wait for Kathleen so that she could show her the ring but Mikayla called Kathleen instead. After a very short call Mikayla came back unwilling to offer any reasonable help but now they would only cover 10% of resetting the stone instead of the 50% she stated only moments before the call. I feel like Mikayla may have relayed misinformation to Kathleen (?) District Mgr because she had already decided we were pulling a fast one. It was a terrible experience. I feel so bad for my son-in-law. This was not an inexpensive ring and he wanted it to be so special. Now they are both sad and I'm angry. I feel like they treated us like second hand citizens, like theives, possibly because we may not have looked like their regular customers 🤔 We also asked for the Corporate office but was instead provided with a card with the customer service number. My daughter is now finally talking to corporate who we are hoping will be more responsive and helpful and provide a reasonable resolution for a wonderful soon to be married couple. I'll update the results
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