I had brought 2 rings to be sized up and a new person was helping me. She consulted with a supervisor on pricing the sizing's. Both of them worked on the quote, presented me the cost and I accepted. Over 1 week passes and I get a call stating they misquoted me and provided new quotes for the work. 1 ring increased by $37 and the other by $82. They should have stood by their agreed upon quoted amounts but refused. Now I have to wait for my rings to be returned without the service. It was their error not mine. They should have stood by the agreed price for the service. Not good customer care/service if you ask me. I won't be shopping at Zales in the future. Very disappointed.
Elton at the Zales in centera is amazing! He was so patient with us while we tried on so many wedding bands. He ended up finding the PERFECT band to fit my custom ring!!
Great customer service and quick to be taken care of. Was only in to drop something off for the jewler to work on.
My grandmother's engagement ring had been broken for many years. I was afraid to part with it. My husband took it to Zales in Loveland, Colorado. They repaired it back to it's original glory. It sparkles again And I couldn't be happier.
I have had only positive experiences with Zales and the friendly staff at the Centerra, Loveland, CO store. I bought my engagement ring there and have been shopping there ever since. Polite, knowledgeable and trustworthy. Highly recommend!
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