I shop this store regularly and have always had excellent costumer service. I went in to exchange a candle I believed was defective; wrong scent. The gal who helped me was so very kind, and even though I had burned the candle for several hours, she let me exchange it. Yankee Candle is the best by far. I buy many candles but none burn with the hours and scent of Yankee candles! Thank you to the gal who helped me!
We drove 32 miles total round trip because the store didn't uodate its hour listings. It shows that it closes at 8pm but the clerk who haf just closed the store said they close at 7 on the weekdays. A long trip for norhing 😔
I went in to this Yankee candle to just smell and write down my favorite scents to order online. But Norah and this baby-faced, long straight hair girl helped me and we were going to order them from the store so I didn’t have to pay shipping. That did not work out and they were very helpful in getting my candles in store and getting me the discounts that I was going to use online. Long process, but they were super helpful and friendly even when it was getting frustrating for them when the coupons weren’t working at first. Thanks, Leah!
I can’t get enough of Yankee Candle. Their candles are just the best, and this location is highly recommended to find what you would be looking for in a candle. They have so many options. I get coupons in the mail which make the prices super reasonable.
Location - 5/5 Customer Service - 5/5 (There for help but doesn’t push you too buy) Quality/Selection of Products - 5/5 Price/Deals - 5/5 (Walked out the door with over $100 worth of product for $60 after savings) Checkout Time - 5/5 Walked in expecting to just browse end up leaving with multiple items and a newly found love for candles.
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