The employees here do not help. This is the scariest experience I have ever had at any xfinity mobile store. The men that work here are terrible. The women are worse. Hell of a time trying to change from iPhone to google pixel pro. I will never be returning to this xfinity store. Managers just want to sit on their phones and do nothing. They don’t answer any questions you have and act like they don’t care you even had showed up. I’ve never been so disappointed with someone but the lady that works in there is so mean right off the bat. She was so mean to my mom and dad.
Been there twice. First time was to get some cable wi-fi boxes. They were out of stock so the rather bored looking young man said he’d ordered them for me. He then told me he was all finished and that I would receive them in 2 days. They didn’t come and I found they were never ordered. Second trip was to get some help in setting up my phone. I had somehow screwed up in switching my phone from Verizon to Xfinity and was told, after waiting 30 minutes, they couldn’t help me because they didn’t know how. I drove to Verizon and they had my phone operating properly in approximately 10 minutes. I would have changed back to Verizon right there and then but Xfinity had put a lock on my phone. Totally disgusted..
Avoid at all costs. This store and its manager will lie to your face and punish you if you ever leave. Just lost my phone number of over 20 years. The refused to help and were openly hostile and evasive. I recently visited the Xfinity Store at 5855 Sky Pond Dr to discuss upgrading my iPhone Pro Max 13. Unfortunately, my experience was far from satisfactory, particularly due to the actions of Assistant Store Manager, Nate Bean, and the staff. I was initially told that upgrading my device was contingent on subscribing to Xfinity's internet service, which was more expensive than my current service with Pulse. When I declined and chose to transfer my service to Verizon, the process became unnecessarily challenging, largely due to the store's lack of cooperation. Obtaining the necessary transfer PIN from this Xfinity store was an ordeal. Their uncooperative attitude prolonged the process significantly, resulting in my old line being disconnected and Verizon issuing me a temporary number. During my three visits to the store in a single day (totaling six hours), I encountered a lack of professionalism and evasion, particularly from Nate Bean, who avoided interaction on my final visit. Furthermore, I was met with hostility from a staff member named Geoffrey, who was reluctant to assist and provided misleading information. This unprofessional behavior led to a frustrating and time-consuming experience, ultimately causing me to lose my phone number of over 20 years. The impression I received from this experience is that the Xfinity store, under Nate Bean's management, employs tactics that seem designed to penalize customers for leaving their service, particularly if they don't subscribe to their home internet. The staff's misleading and obstructive behavior was disheartening. I would strongly advise against visiting this store. The treatment I received was not only unprofessional but also seemed vindictively aimed at deterring customers from switching providers. It's disconcerting to encounter such behavior in a customer service setting.
Absolutely horrid customer service. Before you sign up for any service from this company, try to call and get ahold of an agent in the technical support or customer service area. You'll quickly find yourself lost in trying to navigate a maze of verbal prompts, and ultimately getting hung up on because you didn't accept a request to work through chat. Its almost impossible to talk to anyone and you'll be on your own reading through online 'fix it yourself' articles to correct your own equipment. Stay away from this service at all costs.
I have nothing against this particular store however I do have a problem with the overall customer service I've been provided over the 3 years I've been a customer. I've had multiple issues and every time I call in to discuss my complaints it's like pulling teeth! They act as if they care but conveniently provide you with false information and when you have the facts to back it up they immediately apologize without any resolution to the problem. I cannot go into further details because it would take too long but know I'm not a happy customer overall and would not recommend. I'll be cancelling my service as soon as I can find a more suitable Internet provider ✌️
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