After they jacked up the price on our service, as they always do, we went in to look for a better deal. We were able to get more speed that we didn't need but it was less expensive than the new price they were charging. We were told it was without a contract. Not long after our landlord decided not to renew our lease so we moved. Comcast doesn't cover here. Got much more for much less through TDS. Now Comcast is charging us an early cancellation fee. Worst company in the US for a reason.
Guys in the store are great.... beyond that.... you can only talk to robots that don’t resolve the issue. They better get their system up...... zero human factor unless you drive to the store face to face
Quick, easy, friendly and clean. We didnt get what we wanted but we did walk away happy. With the offers and recommendations from knowledgeable staff we were confident in our purchase decision.
The sales team and staff are friendly... They are a sales only driven company, unable to fix current issues and dealing with the call system is a horrid joke. Two hours on the phone trying to get internet working at the house, can you unplug and replug the router. Their business model needs a upgrade. Everytime I go into a storefront to complain or try to progress forward it's wasted precious time.
Unable to help us with our current issues.. It was no better then talking to robots on the phone number listed on the bill each month for customer care. 2 stars because the employees were cordial, however employee gave me a business card with a phone number to call their customer care. So basically I drove 20 miles out of my way to talk to humans but humans are unable to help assess our current billing options and service plan.
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