Xfinity Store by Comcast

5855 Sky Pond Dr Suite F100, Loveland, CO 80538, USA

About Xfinity Store by Comcast

3.3 / 5

from reviews

    Cassie Riccioni
    April 01, 2024

    Went in and signed up for internet service and decided to switch my phone over from Verizon. Got a new free phone and was told the watch phone was "part of the package" later I discovered I was going to be charged nearly $400 and an extra line. So buyer beware! I do not like being tricked like that. Also it is impossible to speak to anyone without going to a store in add to this I finally got my mail in my new home and found out they added and are charging me for Assurant Protection Plan on my phone when I was VERY clear to the guy at the store that I did NOT want it. Now I wasting over 30 minutes with them trying to get that removed.

    Eliana Lee
    May 26, 2024

    We came in about 20 minutes to close, and Colleen helped us get all set up! She was efficient and kind, and answered all our questions! Very happy with the service!

    Nancy Pflughoeft
    March 21, 2024

    We went in because our bill increased by 40%. We were told the only way to reduce it was to bundle our cell phones.We did. Then they encouraged us to take the "free" phones they were offering. We did, we hated them, went back to get help, they could offer no help, told us to go to geek squad or the cell phone repair store. Erik and another dude were extremely rude, telling us the phones were fine! So the next day we decided to return the new ones and reactivate our old phones. We sat and waited 1.5 hours for Matt to help us. Not one other person ever spoke to us or even made eye contact during this time. Finally Matt was available, only to tell us he somehow couldn't get into our account, something was wrong with their system.. hmmm they are helping others right and left. We left, went back the next day, we were told it would only take 10-15 minutes. Geoff helped us this time, we was very nice, but screwed something up, and finally had to get the tech guy from the back to help us, this took 3 hours. The tech guy is the only one that offered an apology, or acted like he cared at all. All told we spent at least 8 hours over 3 days just trying to add our cell phones to the plan. This was absolutely the worst customer service we've received in years! We will never step foot in this store again.. In the middle of this fiasco we even went to the Ft Collins store to see if they could help, they were very pleasant, and did get our old phones activated, but couldn't accept the return of the new phones or finish the paperwork For that we had to go back to Loveland. We will gladly make the drive to Ft Collins for any future needs.

    Hunter Rowe
    May 06, 2024

    This is a predatory and frankly, disgraceful company. If you try to cancel service, they will send you down hours of time-wasting rabbit holes and still charge you. Reps will claim they can't access your account- they are just contracted by Xfinity. Mobile claims they can't help with internet and vice versa. We spent 10+ hours dealing with in-person and on the phone representatives trying to get a refund after Xfinity mobile erroneously charged us hundreds of dollars AFTER canceling. Reps don't answer emails. Xfinity will lock you out of your account if you ever change your address, making it impossible to Port-out numbers to other carriers or cancel their service. We went in 4 times to try to cancel and then resolve this. What's the point of having a brick and mortar store if you are powerless and supposedly "in the dark" on all customers accounts? What's the point in offering two services, if those two can't even communicate? We even tried to dispute the charges, to which Xfinity says "you signed the terms and conditions". This is an atrocious company and branch. People should rethink working here or doing any kind of business with Xfinity if they can avoid it. BBB has 24k bad reviews and they are not accredited. But who needs to be, when they solely own the territory? I've never been so wronged and blatantly stolen from. 0/5, greedy monopoly.

    Gil Zabot
    April 06, 2024

    Absolutely clueless employees. Knew NOTHING about a service they advertise on the web. On the way out i heard one employee tell the manager whom i was speaking with "wow you did a great job helping him!" When in fact he did nothing. This store and company is a joke.

    Xfinity Store by Comcast

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    5855 Sky Pond Dr Suite F100, Loveland, CO 80538, USA

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