I used to install services on behalf of Comcast and we were always taught that customer service is key to the business and we were the face of the brand. First time ever going to this store and I left within five minutes because your female representative at the front desk definitely lacked customer service skills. I would recommend more training for this particular employee because she doesn't represent the Comcast brand well at all.
A much better experience at the Loveland store than reviews would otherwise indicate. Kiara (assistant store manager) did a great job. She was pleasant, knowledgeable and made certain of the details.
I haven’t ever been so disappointed with a service. I was charged 2 times last month and I was told by 4 different people that I would get a refund that they had over charged me I never got it and now I have tried to get them to credit it to my next bill and they are trying to say that it was past do I’m on auto pay there was no past do bill they will keep you money … I don’t recommend this company at all at this point I would go anywhere else i was over charged $300 I’m a single mom that can’t afford to pay $600 for a phone bill outrageous
Worst service ever when you do have a problem they just credit your account they don't solve the problem every time you call you get a different story no one in this company knows what they're doing
I'm so tired of trying to find a physical stores phone number to ask questions. I'm SICK of waiting 30 minutes for anyone from customer service to answer my calls. What a joke.
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