Went here today waited over 10 minutes while two employees helped customers and the other two stood up front on their phones talking. When I finally got assistance I was told I couldn’t do what I was looking to do even though I have several times before the employee couldn’t explain why. After contacting the mobile customer care I was told that I could upgrade with no issues employee at this location was just lazy and didn’t want to do it. Greeley store was more than willing to help.
I should’ve read the review before going, I had a problem where this store order two camaras for me and I received the wrong two items in the mail. I called customer service and even texted customer service two different times and I was told they couldn’t fix it to go to the store so they can help me there ,to just get there and before the lady helping me even took a look at my account she was already telling me I had to call customer service she was very rude keep talking over me she wouldn’t even let me explain that I had already done that. For a corporate store they don’t help or do nothing at all for you, it felt like I was just being bounced around and no one wanted to fix their mistake. Once I got on the phone with customer service once again! They were in shock that a corporate store wasn’t able to fix it for me and they ONCE AGAIN said they should’ve been able to do it. Never going back I would rather look for the next available store that’s a lazy attitude for me coming from the employee I’ve work for a corporate store before and our goal was to make sure our customers left without the problem or concerns even if it meant us going that extra mile.
If I could give this entire company no stars I would!! Absolutely terrible company, employees, and business model. Don't care about anything except sales, worse than car salesmen!!
A much better experience at the Loveland store than reviews would otherwise indicate. Kiara (assistant store manager) did a great job. She was pleasant, knowledgeable and made certain of the details.
I haven’t ever been so disappointed with a service. I was charged 2 times last month and I was told by 4 different people that I would get a refund that they had over charged me I never got it and now I have tried to get them to credit it to my next bill and they are trying to say that it was past do I’m on auto pay there was no past do bill they will keep you money … I don’t recommend this company at all at this point I would go anywhere else i was over charged $300 I’m a single mom that can’t afford to pay $600 for a phone bill outrageous
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