HELPFUL, QUICK, PROFESSIONAL and CLEAR! Went to this store at 10am right when they opened to avoid waiting too long. There were a couple customers in the store but I only had to wait maybe 3-5 minutes to be helped after getting checked in. I keep going over my data limit, and due to this, as well as my old contract expiring, my bill has increased around $20-$25 each month. They set me up with an unlimited data plan as well as one of the promotions I was eligible for and my bill is now $5 cheaper than my original plan when I signed up, with the bonus of having unlimited data! I appreciate your employees being personable and understanding, as well as making sure I’m getting the best deal. Side note: While I was in the store, there was an irate customer complaining about the employee giving him attitude. This man’s voice filled the entire store and immediately, one of the managers approached the customer. I thought she handled it very calmly and professionally. The customer swore at the employee as well as the manager and I thought she still acted very professional and polite to said customer, I can’t say I would have. You can get a lot accomplished by just being polite to the store employees :) thanks again guys!
Customer service as far as employees was great. But like most mobile carriers they are limited and can't help once you've done anything online or over the phone with Xfinity. Such a let down that ther is such a disconnect from the consumer and the corporation. Once they get your money they're done with you. Again the store employee's were great.
So far, so good! I have to go in there one more time when my phone that's been shipped shows up, and we'll sign up for an official service plan at that time. But as for this first time going in I had a great experience, I felt like a priority, and David was awesome and very accommodating!
Everyone we talked to was super friendly and helpful! Always love going to this place when we have to do something with Xfinity.
The staff is always friendly and welcoming. Strangely, they have always answered all of my questions and gone beyond my expectations for service. I know Xfinity gets some negative reviews, but these folks have been great.
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