I used to install services on behalf of Comcast and we were always taught that customer service is key to the business and we were the face of the brand. First time ever going to this store and I left within five minutes because your female representative at the front desk definitely lacked customer service skills. I would recommend more training for this particular employee because she doesn't represent the Comcast brand well at all.
This was once the place to go for Xfinity help in Northern Colorado, the staff a year ago and before were amazing. I don’t know what happened but now they provided the same lazy bad service that Xfinity does on the phone. It is a shame this place has gone so down hill!!
There was quite a cluster with the new home we had built and moved into. Thankfully Bill and his team were helpful and followed through with all the stuff that we went through. I would recommend this location over the greeley location anyday!
I recently had questions about my internet usage and a potential issue with overage charges. I was trying to be proactive and call the customer service line. That was a horrible and confusing process. I finally hung up and went straight to this location. Within MINUTES I had a clear and reasonable solution (one that completely contradicted what the customer service number was telling me). Kambrya was AMAZING alongside Steve! I walked in stressed and angry and literally left with a smile on my face!
Great customer service. Answered every question (and we had a lot) lol Short wait time got everything we needed
For more information on our listings, advertising, coupons, and mailers, please contact us today!