Hotel wasn't where I thought it. Had to travel an additional 20 min to hotel. Payed extra because I was told there was "a hot breakfast" which was a to go meal I had no input in. I couldn't eat 2/3 of it due to food allergies. Rooms where quiet and nice.
New motel. Clean, well stocked rooms. Friendly, helpful staff. Excellent management. Highly recommend staying here.
The early a.m. front desk help was helpful in resolving an issue with our reservations, but the night clerk might need further training. We came down in the evening and asked for a few more towels, and we were told sure, but we will have to mark on your account that we gave you 4 more towels. The clerk went on to explain that the towels were $50 dollars a piece and we would be charged for them if they were missing. Okay, so let's assume we look like notorious towel thieves, who can afford to stay at the Wyndham 😉. I'm going to suggest maybe a different approach with future guests. Perhaps one that doesn't include inadvertently suggesting your guests are thieves. There were also several maintenance issues we discovered in the room. The sink was slow to drain almost to the point of being clogged. The T.V. remote would only work sporadically. Upon opening the battery compartment I discovered the batteries were corroded. We also found that one of the outlets in the room was not functioning, when we tried to charge one of our devices.
Lane is an awesome employee! (Not sure if he’s a manager or not but he definitely should be if he’s not) he was so attentive to very helpful with everything!! This guy should definitely be recognized for his customer service!!
My family and I had 3 rooms - it was a wonderful stay knowing that the police are on property and assured our safety. I appreciate the hotel asking for all of our ID’s, it lets me know that this hotel is aware of all guests, again for our safety. I want to say thank you to Stephanie especially, she was absolutely amazing. Good job!
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