My husband and I walked into this location, to discuss flood insurance on a property we have. The tellers told us that they did not have mortgage loan officers there, but she could get the manager of the bank. We told her that was perfect, and we would like to speak with him. She went to go get him, and as he was walking out of his office, we heard him saying I don’t handle mortgages. He came out and asked if he could help us, and my husband asked if we could all sit for a minute. His reply was he doesn’t handle mortgages, and he didn’t have time to talk, as he was working the teller station. What manager doesn’t have time to talk to someone, who has an issue? What bank doesn’t have a mortgage loan officer in the office? Could be the end of Wells Fargo for us after 30 years being with them. How sad. October 13, 2023, 2:15 pm
I opened an account with Wells Fargo in 2001. They were my main bank for everything. In 2015 I began to get erroneous withdrawals, etc. in amounts in excess of nine thousand dollars. I would spends hours and hours on the phone over the course of months to try to get everything straightened out. It was a nightmare. A few years later Wells Fargo was in trouble and being forced to pay settlements for opening scam accounts in their customers names. I was already tired of all of the headaches I had been through with Wells Fargo so I removed everything and did almost all my banking with USAA since I am a veteran. USAA has virtually no physical banks or buildings anywhere. Today I walked in with a document I needed notarized. I was asked if I had an account with Wells Fargo and then was told that it was a policy that they would not notarize anything for people who didn't have accounts with them. It would have only taken five minutes tops of the notary's time to verify my license, stamp and sign it. Instead they sent me away without even telling me where to go. Well...at least I can tell them where to go.
Wells Fargo as a whole has horrible wait times when you call their 1-800 for ANY reason. I have called multiple times to the local branch and rarely get to speak with a local person. They also nickel and dime you with fees on their checking accounts no matter how much money you have with them. If it wasn’t such a nightmare to change banks, I would have cancelled with them LONG ago. I do not recommend dealing with Wells Fargo at all. Also, one time I went through their drive through on a bike with my kids, waited 30 min to even talk to a teller and was told we needed to leave because we were on bikes, all while a person was on a motorcycle in front of us and they had no issues with him.
I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.
Absolutely sucks all the time! By far the worst branch of Wells Fargo in the USA. Avoid this branch at all costs. They don’t even answer their phones that’s how bad their service is, and if you’re in the coin business switch to Chase as soon as possible. They also comment back to you and say they will send it to corporate but I’ve emailed them before and they have done nothing. Don’t be deceived by Nick
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