Wells Fargo as a whole has horrible wait times when you call their 1-800 for ANY reason. I have called multiple times to the local branch and rarely get to speak with a local person. They also nickel and dime you with fees on their checking accounts no matter how much money you have with them. If it wasn’t such a nightmare to change banks, I would have cancelled with them LONG ago. I do not recommend dealing with Wells Fargo at all. Also, one time I went through their drive through on a bike with my kids, waited 30 min to even talk to a teller and was told we needed to leave because we were on bikes, all while a person was on a motorcycle in front of us and they had no issues with him.
I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.
If you’re looking for terrible customer service, this is the place for you. Two tellers and a manger took their absolute sweet time discussing trips to Mexico, birthdays, what’s on the days agenda, what’s up the rest of the week, destination spots and so on. Not a hello, welcome, we’ll be right with you or a sorry. Stood in their line as the only person to be served and eventually walked out because it was so awkward.
Absolutely sucks all the time! By far the worst branch of Wells Fargo in the USA. Avoid this branch at all costs. They don’t even answer their phones that’s how bad their service is, and if you’re in the coin business switch to Chase as soon as possible. They also comment back to you and say they will send it to corporate but I’ve emailed them before and they have done nothing. Don’t be deceived by Nick
Maria is absolutely fabulous. I have had bad experiences with Wells Fargo in the past, but she handled my odd situation with grace and compassion. Thank you so much Maria!
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