12/12/22 Update: This Visionworks is still, hands down the best place for your vision needed. Staff are always very nice, friendly yet courteous. Highly recommended.
Having previously worked at Visionworks I understand how demanding and exhausting it can be. With that being said it’s nearly impossible to compete with Dr. Hirata but the current doctor is great and I would recommend him. However the staff are just unbearable and they have not been able to retain the good ones. I came in this evening with intentions of purchasing $400 lenses and a $250 frame and the 2 staff members couldn’t have been bothered more to stop their conversation to say hello to us or to help us find the frames I had taken pictures of. They did however tell us bye when we left.
Ordered a pair of new lenses for existing frames. Replacement lenses were cut unevenly and whoever installed the lenses tried forcing them into place, damaging the frame in the process. Brought the pair in for a refund, employee argued with me instead of trying to help. Ultimately received a refund for the lenses, but my frames are now damaged and unwearable. I've done business with various Visionworks locations in the past, but this was so insanely unprofessional I no longer have trust in Visionworks as a service.
Friendly, helpful, fast service. Very clean and neat environment. They made my eye appointment & shopping for glasses fun and easy. I bought the same glasses that my consultant was wearing!🤩
My husband went in to get some new glasses as his are pretty scratched up. The lady who greeted him was not friendly nor professional. If you’re going to be in a customer service job, the least you can do is be friendly and properly greet your customers. Needless to say, he walked out and Vision Works will not be getting our service.
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