My first visit to this location was fine. The store is organized and clean, with a lot of frames to choose from. The employees there (with the exception of the doctor I met) seemed bored and ready to go home. I waited for the doctor to see me for at least 20 minutes after my initial testing, without any sort of explanation or anything from anyone. After the doc saw me, I was not instructed on choosing frames or given a little tray to hold them in. As well, I had to initiate the purchase once I was done choosing frames (literally no one asked if I needed help!). Once everything was ready for pickup, I was barely greeted when I came in and once helped, they again did not seem very eager to help me out. Other than these things, my experience went fine and my glasses turned out great for what I needed.
I am new to the area and obtained vision insurance. I called the clinic and asked the automated system to speak to a customer service representative. I explained I am new in the area and do not have my card and cannot recall the name of the insurance, however I have had offices look it up for me in the past based upon social security number. The personnel was simply dismissive and did not even care to attempt to help. What a complete disconnect to customer service. I have an appointment now that I have obtained the information and we will see how this goes. So far though, I am far from impressed at the relaxed customer service.
I made an appointment for an eye exam online and all the staff here were super friendly! They reeeallyy want you to buy your glasses at the store tho. Multiple people approached me asking about picking out some frames (it’s a glasses store I know lol) but I said numerous times that I want a specific pair of glasses that I can only find online. I asked one girl if my PD would be on the prescription they printed for me and she said yes; it wasn’t on there. Frustrating, but everyone really was super nice.
I appreciated everyone at Visionworks! Everyone was friendly, helpful, and thorough. I will definitely go there again!
Everyone here was super friendly. Got in for my eye exam right on time. The doctor was super kind and helped me out in a pinch. I will definitely be returning.
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