4791 Thompson Pkwy Ste 100, Johnstown, CO 80534, USA

About Verizon

3.3 / 5

from reviews

    Rebecca Patterson
    December 26, 2022

    Worse customer service I've ever experienced. I went in to trade in my phone for a newer phone and was told I had to be added to the account as an Account Manager. The current account manager was told they would have to add me online or call customer care to have myself added as the AM, they couldnt speak to the rep or manager in store. The current AM calls customer care and has me added. The manager at the store when I would ask if she could see me as the AM now just kept saying no i do not see you as an AM on the account. I then asked what that means, if they just have to keep refreshing and wait until I show? Her answer was yes. After sitting at the store for 45 minutes another rep comes to ask what we came in for and tells us it could take up to 24 hours. Why would you have me wait and just hope that wasn't the case? Complete waste of my time. Worse management ever. DO NOT go to this location, the incompetence is wild.

    Thomas Mangus
    May 09, 2023

    Excellent service, help and advice from Shemsa! 😊 Had problems with my and my wife’s phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

    Randy Nettleton
    February 11, 2023

    This particular store ALWAYS provides thoughtful, friendly and useful help in a patient manner. Our salesman, Brad, was great.

    Staci Smith
    November 30, 2022

    Mike… please work on your customer service. You were rude and unwilling to help when we had an appointment and you decided to close your store and not warn those who had set up an appointment to be there. For what safety purpose was the store closed for? There was someone in there being helped? Horrible that a business would allow that to happen when people had set a time a week out to come in and then not be notified they weren’t going to be serviced! Do better mike and Verizon

    March 28, 2023

    It is a nice place and we went 2 days in a row and had 2 different employees help us.... they were both great!


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    4791 Thompson Pkwy Ste 100, Johnstown, CO 80534, USA

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