4791 Thompson Pkwy Ste 100, Johnstown, CO 80534, USA

About Verizon

3.3 / 5

from reviews

    Rebecca Patterson
    December 26, 2022

    Worse customer service I've ever experienced. I went in to trade in my phone for a newer phone and was told I had to be added to the account as an Account Manager. The current account manager was told they would have to add me online or call customer care to have myself added as the AM, they couldnt speak to the rep or manager in store. The current AM calls customer care and has me added. The manager at the store when I would ask if she could see me as the AM now just kept saying no i do not see you as an AM on the account. I then asked what that means, if they just have to keep refreshing and wait until I show? Her answer was yes. After sitting at the store for 45 minutes another rep comes to ask what we came in for and tells us it could take up to 24 hours. Why would you have me wait and just hope that wasn't the case? Complete waste of my time. Worse management ever. DO NOT go to this location, the incompetence is wild.

    Carter Woodson
    August 31, 2022

    This was the best experience I have ever had in a Verizon store, thank you very much Brad! I came in to upgrade a 2+ year old phone, Brad helped me the whole time and I walked out in maybe 5-10 minutes with a new phone and all the accessories no hassle at all. thank you!

    Jonathan Herrmann
    October 27, 2022

    The worst Verizon store I have ever been to. After 5 hrs. of sitting in the store trying to transfer a line from At&t to Verizon, we were given the wrong phone screen protectors that came off brand new phones and told that there was nothing they could do to help us. We should not have taken the wrong phone we were given. The person who tried to help and claimed they were the regional manager should be fired. He had no clue how to help us and should not have stepped in and made his useless comments. He only showed his employees and us he did not know what he was doing.

    Dabria Tomlin
    November 09, 2022

    Verizon as a whole is a hot mess. We went in to this location in July to take advantage of a trade in deal that should’ve provided us two new iPhone 13s without payment in exchange for our trade ins. The deal was never applied. Since then, I’ve paid every month for phone I wasn’t supposed to pay for, doubling my bill. I’ve spent upwards of 24 combined hours on call or on chat with Verizon representatives claiming that they’d take care of it but nothing has been done. DO NOT SWITCH TO VERIZON. If you’re with them, get out now while you can. Their customer care is useless and they can’t keep their word on a deal.

    Staci Smith
    November 30, 2022

    Mike… please work on your customer service. You were rude and unwilling to help when we had an appointment and you decided to close your store and not warn those who had set up an appointment to be there. For what safety purpose was the store closed for? There was someone in there being helped? Horrible that a business would allow that to happen when people had set a time a week out to come in and then not be notified they weren’t going to be serviced! Do better mike and Verizon


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