I switched from T-Mobile to Verizon today. They were professional and the deal was much better. It was a much better experience
I went to get a sim card for my phone the technician was very nice she did a great job she was calm even when things weren't working so well she did a great job I am very grateful.
I wanted to give a 5 star to Michelle at the Johnstown store. She accomplished in 5 min what I couldn't do in 3 weeks with another Verizon store and corporate. She was very kind and knowledgeable about what needed to be done. She needs a raise. She is a quality employee.
I've been a Verizon customer for years and recently came in to upgrade my phone. After a few minutes of shopping around, an employee walked up and without greeting us, asked if I had an appointment. I did not have an appointment and was unaware that I needed one. He told me that they accept walk-ins but wouldn't have time to help me for a while. He then went behind the counter and did nothing for the remainder of our visit. He was joking around and laughing with another employee, but had no time to help a customer. I can understand the no greeting, but to say you don't have time and then proceed to do nothing for 20 minutes is ridiculous. I had done my research and all I wanted to do was buy a new phone. At a phone store. With very few people inside. Two thumbs down Verizon.
Thank's..had a great experience.
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