Store manager Heather came over to help and let me ask my myriad questions, and had solutions and options for all of them. She was patient, honest, and never once did I feel rushed or under pressure to go in a certain direction. Top shelf customer care. She's a great one.
Walked in and was assisted right away by a very friendly person that got me in and out quickly.
The guy and gal there went the extra mile helping us senior citizens get upgraded phones. Kudos!!
I tried to call this store to ask a question, but they don't have a direct number, it is the general Verizon number. After being on hold for 45 minutes, I give up and turn to Verizon online support, who informs me I need to go the original store I procured my phone from, to return a promotional phone that is no longer connected to an active line. I show up at the store, who first thinks I'm trying to return the phone ($50 return fee charge). This is not the case, I bought a new phone and am just trying to give this one back. Well, that would require me to pay off the phone before they'd buy it from me. They recommend I re-contact customer support to get a shipping label to send the phone back I just re-contacted customer support, and they said I actually don't need to return the phone at all. Why couldn't this store have told me that? And why doesn't a phone store have a phone number where I can call them on my phone that they gave me?
Very kind and took the time to analyze my account.
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