4791 Thompson Pkwy Ste 100, Johnstown, CO 80534, USA

About Verizon

3.3 / 5

from reviews

    Wade Tyrrell
    March 19, 2024

    Drove in from Sterling today and stopped to upgrade my Samsung Galaxy 8 (yes, it had some wear and tear on it) and that of my son's. Totally hate the entire process! Maritza met us up front as we entered and it was an amazing experience from the start. She was so knowledgeable, no high pressure sale, thorough and made this a great experience. We left with two new Galaxy 24's, and accessories. Fantastic!

    Corlea Miller
    December 16, 2023

    Today I went into the Johnstown Verizon because my phone was stolen and I needed a new one. Hayden and Kenny helped my husband and I out and they were amazing! They treated us like they truly cared about us and getting solutions for us instead of their next commission check. They helped us in ways that we didn’t know were possible and we left the phone store with smiles on our faces for once! Thank you Hayden and Kenny

    Jennifer Kelsay
    September 23, 2023

    First - Maritza is awesome. 5-stars for Maritza. I probably spelled her name wrong, ignore that. This store is 10 minutes from my house but I'll be driving to 30+ to the Ft Collins store from now on. I've been trying for 3 weeks now to get a warranty replacement for my phone. So far the issues had been background corporate/IT issues that didn't allow their system to process the replacement. Today I went in to the store for several reasons - to try to get the warranty replacement submitted (again), to inquire about a new phone and moving a current phone to my daughter's line, and changing my daughter's service plan. I'm pretty sure it was the store manager that checked me in based on previous visits - hard to tell though since he was wearing his badge backwards. He told me they couldn't order warranty replacements from the store but he'd have tech support call me. Ridiculous, but whatever. I asked about switching the phone to my daughter and getting a new one on my line - no problem but need to receive the warranty replacement first. Makes sense. I told him we need to change my daughter's phone plane and could he help me with that. He said they'd be able to do that over the phone at the same time as the warranty is processed. But I'd rather speak with a live person about phone plans... Nope, he said I would need to handle that with the phone rep. So you won't even give my information about other plans? Nope, ask the phone rep. So basically I went in to Verizon today to end up being refused service by the manager and sitting on the phone, no live rep, on hold for most of 45 minutes with Verizon's IT department. Which hung up on me once during the call (though did me call back, bonus points). I won't bother going into the poop show that call was because this review isn't about Verizon as a whole but this location. My entire point here is the manager (I think) of the store refused to help me with the things he could help me with. The store wasn't even busy - 1 customer to each rep. Absolutely unacceptable.

    Monica Stoupa
    February 11, 2024

    Alex was very helpful & patient in explaining why my phone was “acting up”. She offered me several options in making my problem “disappear”. She is a pleasure to work with, smart & personable.

    October 23, 2023

    My recent visit to the Verizon store left me feeling somewhat disappointed. While the staff was friendly, I couldn’t help but feel misled about their inventory. They initially led me to believe that the device I wanted was in stock at other stores , but it turned out not to be the case. I had to reach out to the corporate support line, which did eventually assist me in getting the device I wanted.


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    4791 Thompson Pkwy Ste 100, Johnstown, CO 80534, USA

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