First - Maritza is awesome. 5-stars for Maritza. I probably spelled her name wrong, ignore that. This store is 10 minutes from my house but I'll be driving to 30+ to the Ft Collins store from now on. I've been trying for 3 weeks now to get a warranty replacement for my phone. So far the issues had been background corporate/IT issues that didn't allow their system to process the replacement. Today I went in to the store for several reasons - to try to get the warranty replacement submitted (again), to inquire about a new phone and moving a current phone to my daughter's line, and changing my daughter's service plan. I'm pretty sure it was the store manager that checked me in based on previous visits - hard to tell though since he was wearing his badge backwards. He told me they couldn't order warranty replacements from the store but he'd have tech support call me. Ridiculous, but whatever. I asked about switching the phone to my daughter and getting a new one on my line - no problem but need to receive the warranty replacement first. Makes sense. I told him we need to change my daughter's phone plane and could he help me with that. He said they'd be able to do that over the phone at the same time as the warranty is processed. But I'd rather speak with a live person about phone plans... Nope, he said I would need to handle that with the phone rep. So you won't even give my information about other plans? Nope, ask the phone rep. So basically I went in to Verizon today to end up being refused service by the manager and sitting on the phone, no live rep, on hold for most of 45 minutes with Verizon's IT department. Which hung up on me once during the call (though did me call back, bonus points). I won't bother going into the poop show that call was because this review isn't about Verizon as a whole but this location. My entire point here is the manager (I think) of the store refused to help me with the things he could help me with. The store wasn't even busy - 1 customer to each rep. Absolutely unacceptable.
We went in Monday to add a new line to our account for my husband (he is leaving his employer's plan). We worked with Luis, and he was excellent! So kind and patient with us while we took our time to make decisions about what direction we wanted to go with phone numbers, phones, etc. He was really wonderful to work with, he is absolutely an asset to Verizon!
My recent visit to the Verizon store left me feeling somewhat disappointed. While the staff was friendly, I couldn’t help but feel misled about their inventory. They initially led me to believe that the device I wanted was in stock at other stores , but it turned out not to be the case. I had to reach out to the corporate support line, which did eventually assist me in getting the device I wanted.
We went into the store this morning and could not be happier with our service. We had Alex. I was beyond overwhelmed and possibly very confusing in my requests and yet Alex followed me and resolved all of our issues at hand. We left with a new phone for my Son, and full of so much gratitude for meeting a kind, and very patient employee. You have an absolute Gem on your hands. I highly recommend working with Alex if available. What was once a very stressing and long visit, became enjoyable. Alex was very patient and worked hard to explain what we needed to know before we finished any obligations. Thank you so much.
I have completely lost faith in Verizon. Don’t come to this store. I had a major issues with my phone while my husband was away for and we just signed up with Verizon. I wasn’t an “authorized” person so I couldn’t access the account (I understand for security reasons). I erased my eSIM after working with Verizon troubleshooting. They added extra eSIMs and told me I could erase them if I don’t feel comfortable so I did and my phone would work at all so I went to this Verizon store for help. I begged them to help me and they wouldn’t. They asked if I could read b my husband, I couldn’t. Where he was he had no cell service. I was out of luck. I was in the store for 30 mins trying to troubleshoot myself and I had to use their phone to call Verizon customer service for help. After 30 mins, Shemeka asked if I could log into the account. DUH!!! lightbulb of course I could. So I logged in and added myself as an authorized person. Then all of a sudden I was able to get help. Ugh…..while Shemeka was helping to restore my phone, she had the balls to try to sell me products knowing I was in distress. Such bad customer service!!!!!!!!!!!!!!!!!!!! To make matters worse, I went into the store today to turn in my trade in phones (I was told my 3 different Verizon people I could bring them back to the store) Well, they couldn’t help me. I had to send them back. Just a horrible experience with Verizon. I should have stayed with T-Mobile even though they suck but now I’m convinced Verizon is horrible.
For more information on our listings, advertising, coupons, and mailers, please contact us today!