This was the best experience I have ever had in a Verizon store, thank you very much Brad! I came in to upgrade a 2+ year old phone, Brad helped me the whole time and I walked out in maybe 5-10 minutes with a new phone and all the accessories no hassle at all. thank you!
I purchased a Samsung phone that still has 2 months of warranty left. It's a new fold phone and the screen is cracking. The Verizon manager told me she "thinks" it's a screen protector that is cracking, and that they don't warranty the factory installed screen protector. She told me I have to call Samsung and deal with it on my own. THE VERY WORST CUSTOMER SERVICE POSSIBLE! Stay away from Verizon. Once you're signed up, customer service sucks! I will not drive from Estes Park back to your store unless I get a guarantee that my warranty issue will be resolved professionally by someone who knows what they are doing. I am disabled and the drive down to east Loveland is very painful for me. I SHOULD NOT have to go through Samsung to get a warranty repair/replacement.
They were very helpful with returning my trade - in. After I had no luck receiving my packing material and had no luck printing my return label. They printed my shipping label and supplied me with a return box. Great Customer Service !
Poorly trained staff who 3x chose the wrong screen protector for my phone. Then, a young woman attempted to transfer data to my new phone with only 39% battery in my new phone and not connected to Wi-Fi, a disaster which took 5 days to unravel and never did completely transfer my data.
Had a difficult setup, because I “ boogered it all up “ , in my attempts to start up . Got great help and service from Brad Fix and their team at Verizon Loveland / Johnstown . Will return …. I recommend.
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