I wanted to give a 5 star to Michelle at the Johnstown store. She accomplished in 5 min what I couldn't do in 3 weeks with another Verizon store and corporate. She was very kind and knowledgeable about what needed to be done. She needs a raise. She is a quality employee.
I've been a Verizon customer for years and recently came in to upgrade my phone. After a few minutes of shopping around, an employee walked up and without greeting us, asked if I had an appointment. I did not have an appointment and was unaware that I needed one. He told me that they accept walk-ins but wouldn't have time to help me for a while. He then went behind the counter and did nothing for the remainder of our visit. He was joking around and laughing with another employee, but had no time to help a customer. I can understand the no greeting, but to say you don't have time and then proceed to do nothing for 20 minutes is ridiculous. I had done my research and all I wanted to do was buy a new phone. At a phone store. With very few people inside. Two thumbs down Verizon.
I switched from T-Mobile to Verizon today. They were professional and the deal was much better. It was a much better experience
MJ was very knowledgeable. She was very patient and personable. She made sure all of our questions were answered. She went above and beyond to help us.
My mother passed away, and we cancelled part of my parent's combined account. Online Verizon cancelled with no mention of a fee, a month later my elderly father got an early termination fee and when we called they changed the requirements and told us to go to the store with a death certificate and this would be resolved. The manager decided to reopen the discussion after receiving a death certificate and since my mother wasn't the account holder she didn't have to do anything but after a heated discussion would make an exception. The account was in my father's name, husband of 57 years. I have contacted the Senior Vice President of Consumer Sales for Verizon to see if they wish to consider updating their training to be more supportive of a rapidly expanding elderly population. I believe their sales through account closing processes are currently optimized to exploit the elderly. My parents only had the equipment to cancel because they were misled on what unlimited meant for a jet pack by a Verizon authorized sales person.
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