I had Ashton for my stylist. I went in with the idea of getting a perm. I had a lot of questions and Ashton was very knowledgeable and helped me to understand the process and results. I ended up getting just a cut and color but it turned out soooo good, I've never been more in love with my hair.
Disappointed. Often bring in my girls, ranging from 6-15, to browse and make a few purchases. Today it felt as we were being followed after 10 minutes in the store. I assume they have issues with theft, but when the employee was “reading” an Ulta catalog while standing in our aisle…c’mon! We eventually checked out , and one sale item did not ring up. I asked about it and was told only one item specified was for sale.. the picture is attached here and it appears that every item on this row is for sale. (The tag description is illegible with no vowels..) I showed a picture and another employee rudely then told me she’d go find the item that was actually listed for sale. After a minute I realized the customer won’t be right at Ulta, and is, in fact, treated suspiciously in their store. Since we were pressed for time for an appointment, we left. I should have returned the item in question based on principle. We can gladly spend our $ and time elsewhere.
Exceptional customer service. A couple of weeks ago I told my stylist, Hali S., that I'm having a lot of breakage from heated styling tools. She recommended some products. Yesterday she contacted me to tell me that a no-heat styling system was on sale for Black Friday. When I came in the ladies already knew I was coming and helped me get the right item. Everyone was helpful and attentive.
Visited tonight with my wife (who had come many times,) and she pointed out a major problem. A specific manager, tall thin white older woman with short white hair, when present, consistently would have clerks follow her around the store, as if she might steal something - which she would never do. I watched this behavior today, and agree that it was happening; not sure the reason, except that my wife is Hispanic. We have spent a lot of money with Ulta, but will never visit this location again.
Hali S at the Ulta salon is amazing! She is so talented and very knowledgeable in answering my questions or concerns and I felt completely comfortable with her doing my hair. She did a wonderful job, and I’m so happy to have met a stylist that I can trust to do a fantastic job! Will definitely be returning to her.
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