So, we came up here because my Type 1 diabetic daughter had large keystones & her blood sugar has been elevated for the past week. We went to the E.R. Upon arrival, the security officer was super nice. Then Steve, at the front desk checking us in, was absolutely on top of his job. He was friendly & straight forward, had the appropriate behavior for the situation. However, the main triage nurse wasn't pleasant or understanding in demeanor at all. He rushed my daughter out stating "I have 4 other people to triage". I literally just stood there with my mouth open as the doctor luckily came in right behind that & said "let me look at her now because once she goes back out, it'll be A MINUTE". Thankfully she was there to step in. Now we're in the waiting room because they don't have a room available...
Love this hospital! Had to bring my one year old daughter into the ER yesterday and from the moment we stepped through the front door I felt seen and heard. Everyone that helped us out was extremely kind and caring. They were speedy and helped us get our baby the care she needed as quickly as they could, but managed to still be thorough and to listen to all of our concerns. Same positive experience wirh the pharmacist. Every facet of this experience left my husband and I feeling so grateful to live so close to a hospital like this.
This use to be one of the best hospitals. My family and in-laws loved this hospital.l, but it is no longer a family hospital. My mother in law was just emitted tonight into the ER due to a heart episode. (She just had surgery 5 days ago and has a tube that needs drained and pain medicine) All they would give her was Tylenol. She was in lots of pain. They argued continually with the family about everything. They tried to give her insulin that she definitely can't have. They then kicked out the one family member and said we couldn't come back until 8am. We don't know what is happing to her and if she will live through the night. So sad. Can't believe this hospital has become like this. I will be looking into other alternatives for our family.
This has got to be the worst ER my family and I have ever been to! My mom has some breathing issues and had been in a couple times before. Each time they ignore what she’s saying and even suggested giving her a medication that they knew she want allergic to! The older lady in the ambulance was extremely rude and complained that my moms wasn’t listening to her because my mom kept saying that she couldn’t breathe but the lady claimed that her oxygen levels were fine. The nurses taking care of her when she came in took their time and didn’t seem to rush with helping her at all! Remember, this is an ER! You’d think the staff would be more quick and efficient than just walking around like it’s a doctors office. Then the male nurse who was to take blood from her arm, hit an artery instead of the vein! Blood went all over the place and you’d think that they’d know what they’re doing. Then the doctor came in and, big shocker, basically ignored everything that she said! They gave her nausea meds and her breathing was the problem! I don’t understand why this place doesn’t listen to their patients. They’re supposed to help people not shut them down and make them feel stupid because they went to medical school. Definitely planning to change our insurance and never return to this ER again.
I had such an amazing experience at MCR when I had my baby! I picked this hospital because my friend had shared that she had all four of her babies here and she loved every experience she had. I felt like I was the only patient at their hospital. It was truly exceptional. Not only that but the facility is outstanding! I also worked with another area in the hospital and they supported me with billing issues and just every time has been great. I can’t say enough good things about MCR!
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