Thunder Mountain Harley-Davidson

4250 Byrd Dr, Loveland, CO 80538, USA

About Thunder Mountain Harley-Davidson

4.6 / 5

from reviews

    Brad Tharaldson
    -
    June 10, 2024

    What happened to Thunder? Used to provide great service. Passing through on a trip, tried to get an oil change. Service department told me no we don't do express lane service but picture says otherwise. 2 guys sitting there straight said no sorry nothing I can do. Don't advertise a service if you can't provide it.

    Daniel Oakes
    -
    June 15, 2024

    After reading all of the great reviews on this place, I decided to give them a try. I live almost an hour away, so I tried to do as much as possible online and communicating with the store over the phone. After finding the bike I liked and making an appointment to go down and look at it, I submitted my credit information and everything. When I arrived at the dealership, I was informed that the bike I was looking at was in the shop for mechanical issues. Since I had already submitted my credit information, I decided to sit down and go over numbers for when the bike would be ready. The next hour was spent having a bunch of other bikes pushed at me, and told that the "repaired cost" on the bike I was looking at would raise the price by $4000 ($4995 to $8995),before finally signing an agreement to a down payment and monthly payments on a different bike. I was told to submit my employment verification and they should be in touch. I heard absolutely nothing from anybody for several days, and when I reached out to see what was going on, the manager was very rude because she "wasn't feeling well", told me the bank hadn't approved me so I needed $6000 down, (I make $72k a year and drive an Audi 🤷) and said that the salesman would get in touch with me later. When the salesman called, he urged me to come in because he had "good news". I explained that time is pretty important, and after hearing the 6k down nonsense I needed to be sure it was actually good news. He told me he would call me back. When he did, he confirmed that there was actually no good news, and had I given up the time to go down there, it would have been wasted. I know some people have had a lot of great experiences here, but the experience I had was incredibly unprofessional and insulting. Add to that the fact that I got approved on a bike closer to home, with the down payment and monthly payments I wanted, and I really fail to understand the hype. :EDITED: The manager reached out and explained the miscommunication that had occurred. And the salesman was no longer there. If I decide to go back and try again I will update accordingly. EDITED: I was messaged by another salesman who sent me pictures of a bike he "thought would work for me." After two days of more waiting and wasting time, I was once again told that I would have to double my down payment. When I tried explaining the situation to the guy that called me, he got extremely rude. Moral of the story, while they may take care of some people, all they did with me was waste a bunch of time and repeatedly insult me. Back to one star you go.

    Joseph Velez
    -
    March 12, 2024

    I have a great experience! My wife and I went in looking for a used HD Street and they have is multiple option from used to new. Everyone gave great advise and information on all models and parts. They made you feel at home and part of the family! We will definitely be back at Thunder Mountain Harley Davidson and will recommend all friends and family to be apart of their family!

    Shawn Hughes
    -
    March 07, 2024

    Thunder Mountain is first class. From the sales people to the finance department and the rest of the staff in the dealer. I wouldn't buy a motorcycle anywhere else!! They treated my son and myself like family and we walked out with 2 Harleys!

    Scott Pahnke
    -
    April 09, 2024

    Always friendly! Great environment! Huge selection of bikes and motor clothes! If you are in the area, make the stop!

    Thunder Mountain Harley-Davidson

    Our Address

    4250 Byrd Dr, Loveland, CO 80538, USA

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