We had a sick 19 month old and brought her in. It’s really hard when your baby isn’t feeling well. Dr Sigl handled our baby with such care. She has an excellent bedside manner and helped my daughter to start feeling better. I truly appreciate the care that we received and would recommend Thompson River Pediatrics to anyone who wants their family to be healthy. Nice job, Dr Sigl, you really made a difference in my child’s health.
Please read fully before having your child seen here. I want it to be known that the harm caused to my child due to the lack of action taken by CAROLE WAY, FNP-BC is not quantifiable, but it is definite. The issues that lead up to my concern began shortly after school started in 2022 when we took our child to see a doctor at this practice, we never saw a doctor, but we assumed (our fault) we were seeing a doctor instead we saw CAROLE WAY, FNP-BC. We voiced some serious concerns with Carole, about our child's stomach issues, we even asked about an allergy test, along with a few other things we were concerned about. Carole shrugged these problems off calling them normal, despite my wife and I strongly telling Carole that we felt these issues were beyond normal. Well, the issues continued, but someone we thought was a doctor ensured us it was normal so we did the best we could. Fast forward to the beginning of April 2023, our child had missed school several times throughout the year due to the previously mentioned stomach issue and we wanted to get to the bottom of it. So we go to this practice, and we are seen by Carole once again. We tell, not ask, tell Carole we would like to test her for allergies, Carole gives us the same run around. This time we simply tell her, no. With much haste Carole gets our child's blood drawn and says she is going to screen for four allergies, we tell her, again we aren't asking anymore. We would like the allergy tests to be a little more extensive than that. We are told by Carole that she will call us in one week with results. Fast forward 2.5 weeks later we call the office, the office tells us they have the results and will contact us later that day. Well, its Friday at 5:30 and we have not gotten a call back. As a concerned parent we call again, and they say well they must have not seen the email asking that they review the results and get back to you. Fast forward an additional week, yep 3.5 weeks after the blood was drawn, and we finally get a call from their office, an actual doctor this time and our child is allergic to four things. These are things that are in the average Americans diet on a daily basis, and our child has mentioned stomach aces daily for nearly a year since our concerns were brushed aside. My suggestion: If you need to be seen quickly and have a healthy child by all means go here, they have availability almost daily. If you have true concerns about your child's health and want to be heard, please think about going somewhere else.
Best Dr's I've ever taken my children to. I've never felt so cared about and they remember my kids everytime. I love them all. In and out and always caring. Best staff around I highly recommend this Drs office!!!!
Incredible team! The staff here is caring and very competent. And thanks to that pediatric urgent care, we have avoided the ER several times!! We have a kiddo with complex things and they were able to get to the bottom of it so we could get the best help possible. Very thankful.
This place is amazing. From the MAs to the providers… outstanding. Everyone is so nice and thorough and they listen to you as a parent which is so so valuable. I always feel heard every time I bring my girls here. We live 40 min away and we drive past several urgent cares on our way here and it is definitely worth the drive. They never treat you like you’re inferior and no request for your child is unreasonable to them which is so rare in healthcare these days. Thank you for setting the bar high in our healthcare system. Thompson river certainly stands out against the rest!
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