Thompson River Pediatrics 
4435 Ronald Reagan Blvd, Johnstown, CO 80534, USA
About Thompson River Pediatrics
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If I could give this place 10 stars, I would! I have one very healthy child and another child that has had issues since he was born. They have always gotten us in and never make me feel guilty for calling ALL the time. They have also helped us with my sons dietary needs in these desperate times and been so understanding. Rachel never rushes our appointment and answers all questions. Her and Tevin have seen me through many tears. This is an amazing pediatrician and I’m so glad we found them!
30-45 minute wait time between getting into a room and being seen by a doctor. But if you’re 11 minutes late they won’t see you. Regardless of the reason as well. So don’t get pulled over, have an accident, have your child get car sick and need a moment to clean them up for a check up- you just drove and wasted your time to be rescheduled and do it all over again. A 10 minute check up should not come with a 45 minute wait. Seems like too many patients are put on one doctor for one time frame. Learn how to schedule better.
My daughter has been a patient here for a few years now. We have nothing but good things to say. Dr. Franques always answers all of my questions and I never feel rushed or like she doesn’t have time for us during my daughter’s appointments. When my daughter contracted Covid last spring, we had her seen at an urgent care on a weekend and Thompson River actually called us to make sure that she was okay and to ask us if we needed anything. I was very impressed with that kind of care. Everyone from the front desk to the MA’s have always been nothing but accommodating and kind both before, during and in whatever this new normal is post Covid. We really couldn’t ask for better care and we are so appreciative.
Been going here for years with my three kids. Seemed great at first but can see a consistent decline in the quality of care with any provider seen. I’ve notice not very sanitary practices as well and seeing another individual review and say that- I totally agree. On the search for a new pediatricians office for my kids.
UPDATE: I NEVER TALKED TO KELLI ON THE PHONE. ALL COMMUNICATION WAS VIA EMAIL !So how did I yell at her if I never talked to her on the phone ?! The responds is not true from them. At all. Plus the amounts they mention aren't correct ... also she never offered to write it off. The responds of the owner is false. Which I can proof and it's actually a hipaa violation My son had a what we thought a bad cold ... and since we just moved to the area we were looking for an urgent care... I called and asked if they are an urgent care. The lady on the phone said yes they are. When I arrived I did asked again, and again I have been told yes they are also an urgent care... the first nurse was very rude which made us wait in the car ... the ladies inside where nice but don't know what they do ... so don't be fooled by the words urgent care in their name. They will charge it as normal pediatrician visit which is more expensive for me... I asked them at least 5 times if they are an urgent care and even said if not I go to Banner health urgent care but the front desk lady again said yes they are an urgent care... when we were there I provided all informations like address etc. That was a few monts ago ... so last week I got an email from Kelli P. saying I need to provide and address (which I did at time of service) and that I owe more money then the urgent care visit would have cost me... Even so she uses in her emails "Thompson River Pediatrics and Urgent Care LLC" they deny to charge my health insurance right. She is extremely unprofessional I get she is covering up for her employees... be careful their name is false advertisement.