I had to take my daughter in for what I was sure was an ear infection. It progressed very quickly and it was the weekend. I took her in to the urgent care and the efficiency, timely manner and great service was outstanding! I was in and out, antibiotics were called into my pharmacy right away. Service was exceptional! Super friendly staff! Definitely will be my choice of care from now on. Will be recommending to friends and family!
We have met with two different providers and they have both done an excellent job answering my questions and explaining the science behind whatever the topic is. These days, everyone googles for more information and I am no different. I am a first time mom and I just want to understand what to expect/what is happening. I truly value the expertise of trained medical staff, and I never want questions I ask to be interpreted as questioning their knowledge, instead it’s just to gain understanding myself. The providers and staff have never reacted to my questions as if I have overstepped or am acting like I know better than they do. They are very patient and even offer practical anecdotes of the reality to parenting to show that the whole process is just one big learning process for everyone, even the medically trained! ☺️
I take my 3 year old and 6 month old daughters to Thompsen River Pediatrics and they are absolutely amazing! We have been patients since they were at there original building and now at the new building! It’s exciting to see how much they have grown and flourished since opening! My girls see Dr. Franques and honestly she is just absolutely amazing. I have NEVER felt rushed or like she wanted us in and out. She literally sits down and takes all the time we need to answer each and every question I have. The nurses are some of the kindest, people I have met; Linda and Julie are just two of them and they are the sweetest! I honestly don’t know what I would do without them! They truly care about kids and go above and beyond!
Kind and helpful staff. So great that there is an on call doctor to take emergency calls. And the staff is great at answering questions in a timely matter. We’ve had nothing but great experiences with them over the last few years
Always available to answer questions, very clean, and Dr. Franquez and staff are very helpful and kind. We love their new step up as well.
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