BUYER BEWARE! Please search the net for the recent outcry of consumers being misled, mishandled and blatantly ignore in regards to Richmond bending policy to suit their needs. Including abusing COVID "restrictions" to their advantage. "Residents speak out about unfinished houses sold to them by Richmond American Homes". We are receiving similar treatment. We are currently being 'schtooped' by this locations salesman (Tyler Harris) AND the contractor. **UPDATE 3/21/2021 Nothing but headaches regarding workmanship and warranty work: 1. ***Wrong tile floor color (3 rooms) (have been redone 3x) Including down to the threshold strips (4th visit). HUGE blunder! (WOW!!!) They actually mixed a tile meant for a bathroom (grey) with the (creme) kitchen tile. So the kitchen was 2-tones!! THEN they took the proper master bath tile (nothing wrong with it), re-laid it!! AND laid it all in a totally different direction!!! What a clown show!! 2. Baseboards on stairs splitting. 3. Splitting and horrid finish work on Stair rails, balusters, and newel posts. (REFUSING TO REPLACE, rather they 'patched' them w/filler) 4. Dishwasher not being assembled/installed (caused HUGE water gush) 5. Cabinet not fastened back to wall (COME ON!!) 6. Electrical issues (no power at outlets and switches) 7. Fireplace failure (electrical?) 8. Misc: completely missing pieces of baseboard, not tacking carpet back down after neighboring tile repairs. 9. ***In one bedroom there was a HUGE gap in not placing the padding beneath the carpet. Straight up sub-flooring!!! 10. In that same room..the MOST ABHORRENT ABUSE? (I am calling this an abuse as they REFUSE to fix it properly) is that a window was framed (FRAMED) improperly. It is so severely and so VISIBLY out of square, as to not accommodate the blinds that we purchased from the design center. They actually shimmed and puttied the gaps. OMG!! Idiots on parade!!! Keep in mind that this was caught when it was easy enough for them to properly re-frame it. But REFUSED to fix it properly then...and now. SHAME ON YOU RICHMOND HOMES!! You are an embarrassment!! ...and please don't 'act" concerned by placing that insulting 'get in touch with us Please email questions..", (including your email)...You know damn well that you'll do the LEAST you can to rectify most issues. Richmond Homes = EPIC FAIL!!!
If you decide to buy a Richmond home- please reconsider. Of all the homes I have built, they are by far the worst company at responding and do not take responsibility for warranty and work they did not complete correctly. They give you a tough time when you do have requests on warranty. When my house was done, they rushed me into closing. We later found that the lights in our closets did not work, they did not winterize our sprinkler systems and now we are waiting for them to come out. Overall their craftsmanship is terrible. For example- Our base -boards were measured too short when they put it in and instead of replacing then whole thing, they cut a piece that they must have had from another home to replace ours. Overall our experience with Richmond American homes started out awfully and still continues to haunt us as we are still waiting for them to come out to fix our items. They have had a lot of turnover with employees because they cannot get anyone to deal with all the issues. Richmond needs to focus on the quality of their work.
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