Got pushed into getting the home internet. Was told that the home internet would be just as fast as my mobile phone's data is at my house. The upload speeds are around 40 mbps which is definitely faster than my phone has, however the download speeds are so incredibly slow that I had web pages constantly timing out on me. When I had to call to cancel my home Wi-Fi as they cannot do it in store I was told by the home internet specialist that the towers for home Wi-Fi are actually not the same as the towers for the mobile phone data. I will not return to this T-Mobile store as I felt very pressured into getting the home Wi-Fi that had worse speeds than my T-Mobile phone's mobile hotspot provides.
Went to multiple t-mobile and was told for anything I needed to call the support team. Came to this one and idan was immediately able to fix my problem in person. Made my experience so much easier. Wish all locations were like this.
The employee's are super friendly when you're setting up service BUT once that's done and you have any issue you are treated like you're non existent. Ive been back to the store 3 times in 1 week with issues. employees are now rude, like they dont have time. they help with my phone but never say anything like thank you or anything. If you're not with T mobile don't go there. Never have I been treated this rudely, The owner needs to know.
The employee did their best to fix my issues but ended up with the experts in Colorado Springs and the tech support Figure out the issue, and now it's fixed.
We visited the store in Loveland for several months. However, T-Mobile closed that store. We are looking for another store in the area.
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