I was very impressed with the service and friendly management. I would recommend this store, as they were very professional and were very knowledgeable of the business.
Switched from att to T-Mobile getting a lot more for a lot less. Alea the assistant store manager was great!!! She was very efficient and thorough!!! Probably the best customer service I have experienced at a phone place!!!! Thank you!!
This was the second time Alea helped my family with picking out a new phone! She was extremely helpful both times, and has exceptional customer service. Made sure I had everything I needed before I walked out, and explained everything I needed to know in detail to me. Nice clean store, and everyone there was happy to answer with any questions I had.
I came in to purchase an Apple Watch and was met with seriously the friendliest staff!! Alea B helped me and was SO awesome and informative! She guided me through the whole process including helping me pick the perfect watch, and even went as far as helping me set it up! The process took much longer than anticipated and they waived my activation fee as a courtesy! Amazing staff and very professional, definitely will be going to this location for all my t-mobile needs!
Recently we stopped at the T-Mobile store on Thompson Parkway in Johnstown to resolve a problem with our prepaid account. We were able to work with the store manager, Brandon. He spent a lot of time with us and we were very impressed with his problem solving skills and broad knowledge of how things work. He knew just what to do, which involved contacting several different people, to thoroughly understand the situation. At each level he carried on a dialogue with us to make sure that he was on the right track. His personal skills are excellent. Once he had solved the problem he carefully helped us write things down and he demonstrated on a computer the important points we needed to remember. Brandon is also an excellent teacher and we were more than pleased that he was available to help us
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