After a terrible experience at the Longmont Hover location, my husband and I wanted to give it one more try to get me a new phone and I’m so glad we did. Jay and Jayden both were absolutely wonderful and made up for the poor experience ten fold. Cannot say enough nice things about them both. All of our phone related business will be done through the Johnstown store from now on.
Ashley
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June 20, 2022
Thank you to Nicole! She was so helpful with trying to resolve my problem. A word of advice set up in store instead of internet. Just believe me. And in store help one hundred percent better than 800 number!! Avoid 800 number
Heidi Hurtado
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July 25, 2022
Buyer beware. Traded in an iphone 11 at this location to an employee. Not receiving credit for the trade in. Phone never made it to the corporate location. I believe it was taken by an employee.
Angelique Rael
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February 19, 2022
Went to Tmobile to add a line. Worked with customer service rep, Yoni. He made the experience as pleasant as possible! I was so pleased with his knowledge and customer service! I'm not a "techie" person and don't enjoy these types of errands but he was so helpful and nice! I'd totally recommend HIM! I'll always request him in my future Tmobile endeavors!
Brittany Chavez
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October 21, 2021
My husband went in to get a couple of new iphone max pros. After waiting a month of them telling us it's on the way and should be at the store in a week, they cancelled our order and this after joining their new plan to get the promo and even paying for this upgrade program before even having the new phones in hand. When we call we always get a female who is just rude and always says the manager is busy. Don't bother at this location. We are going back to the location off of 287. They are better and more profession.
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After a terrible experience at the Longmont Hover location, my husband and I wanted to give it one more try to get me a new phone and I’m so glad we did. Jay and Jayden both were absolutely wonderful and made up for the poor experience ten fold. Cannot say enough nice things about them both. All of our phone related business will be done through the Johnstown store from now on.
Thank you to Nicole! She was so helpful with trying to resolve my problem. A word of advice set up in store instead of internet. Just believe me. And in store help one hundred percent better than 800 number!! Avoid 800 number
Buyer beware. Traded in an iphone 11 at this location to an employee. Not receiving credit for the trade in. Phone never made it to the corporate location. I believe it was taken by an employee.
Went to Tmobile to add a line. Worked with customer service rep, Yoni. He made the experience as pleasant as possible! I was so pleased with his knowledge and customer service! I'm not a "techie" person and don't enjoy these types of errands but he was so helpful and nice! I'd totally recommend HIM! I'll always request him in my future Tmobile endeavors!
My husband went in to get a couple of new iphone max pros. After waiting a month of them telling us it's on the way and should be at the store in a week, they cancelled our order and this after joining their new plan to get the promo and even paying for this upgrade program before even having the new phones in hand. When we call we always get a female who is just rude and always says the manager is busy. Don't bother at this location. We are going back to the location off of 287. They are better and more profession.