Sprint Store

4916 Thompson Pkwy, Johnstown, CO 80534, USA

About Sprint Store

3.9 / 5

from reviews

    Duncan Hotchkiss
    -
    December 28, 2023

    Went to change cell service providers from ATT (Excellent customer service, but terrible cell service) to T Mobile. Customer service was excellent for the first part of our interaction. We were sold on TMobile, even going through the process of switching our numbers, swapping memory from the old phones to the new ones, making phone calls and texts from the new phones. This was until we got to check out. Despite signage inside and outside of the store, our phones were not included and down payments would have to be made to the tune of $1500 (for 5 devices). We were 'baited and switched' due to incompetent, unknowledgeable, unprofessional, and fraudulent employees, managers, and business practices. Be aware that when T Mobile offers 'free phones', they use your 'TMobile credit' to determine if you qualify with TMobile for a financed phone. Being new customers, we had no TMobile credit, and were therefore expected to pay a high percentage upfront. This was not discussed at any point in the 3 hours we spent with their employees. Upon this discovery, we requested to cancel our TMobile service, but since phones had already been switch from ATT, we were left without cell service. From when we walked in to TMobile to when we left was a total of 6 hours, 6 hours to accomplish nothing but walk out without any cell service. On top of this, when we started service with Verizon, our phone numbers had to be recovered because they were completely turned off. We are still receiving bills from TMobile for activation fees, equipment fees, and service charges. We ended up dealing with the ATT and Verizon stores in this area, both of which were professional and understanding.

    TheGussCuss 6
    -
    May 14, 2024

    Just came in for a problem with my sims card. I relieved amazing customer service here and Casey was able to fix my card within minutes.

    Theresa Noll
    -
    January 31, 2024

    Brisa was amazing. She made sure we got the best deal, was clear with pur upgrade info when asked, and it was the fastest I've ever bought a new phone! 10/10!

    Julie Bloodgood
    -
    April 18, 2024

    Nic was awesome!! Stopped by quick to get my screen protector switched out and he got me in and out in under 5 min!! For this busy mom that was GREATLY appreciated!! Thank you!

    L
    -
    November 04, 2023

    Got pushed into getting the home internet. Was told that the home internet would be just as fast as my mobile phone's data is at my house. The upload speeds are around 40 mbps which is definitely faster than my phone has, however the download speeds are so incredibly slow that I had web pages constantly timing out on me. When I had to call to cancel my home Wi-Fi as they cannot do it in store I was told by the home internet specialist that the towers for home Wi-Fi are actually not the same as the towers for the mobile phone data. I will not return to this T-Mobile store as I felt very pressured into getting the home Wi-Fi that had worse speeds than my T-Mobile phone's mobile hotspot provides.

    Sprint Store

    Our Address

    4916 Thompson Pkwy, Johnstown, CO 80534, USA

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