The customer service at this location is refreshing. During a time in this world where friendly and helpful people seem to be a thing of the past, Carla went above and beyond to answer all of our questions and make sure we were 100% happy with our purchase and our experience. Katie was also a joy to work with. Thank you to both of you for all the care, support and time you gave my boyfriend and I. This experience was truly a breath of fresh air!
Carson was incredibly helpful despite helping 3 couples at the same time with no other help in the store. She was knowledgeable, friendly and cool and collected. We are glad she was our sales person and will request her for additional/future purchases.
DON'T DEAL WITH THIS COMPANY!!! They are a rip-off! Purchased a Split King ILE 360 and base along with bedding. The original purchase price was $9,422.03, which included a delivery fee of $249. I came home and saw a commercial for free delivery. I spoke with sales person who told us we needed to call customer service. I did and was told by customer service the delivery fee would show up as a credit on the account. In reality, customer service had taken the $249 off the invoice. So new invoice was to be $9,153.54 and charged when the bed was delivered on 9/21/22. However, the account was charged on 8/15/22 (original purchase date) for $9,422.03. I called customer service again for two reasons: 1) the original charge amount and 2) taxes. Store taxes of 7.82% applied to the bed frame, mattress, and bedding delivered to the house when they should have been charged taxes where the items were delivered which was 6.7%, a savings of 1.12% for a total of $338.22. Customer service said we would have to call the credit company to correct the original invoice, and they still need to address the taxes. We had 90 days to exchange the mattress. After the 1st night, we knew the bed was not going to work, so we went to talk with the salesperson and were told we needed to call customer service to get the mattress exchanged. Again, customer service gave no credit amount for the original cost of the bed. Customer service only emailed an exchange amount for the account. The first amount was a credit of $2,977.53, then received a call saying that amount was wrong and the actual amount was a credit of .01 with a total savings of $3,748.50, but wait - got another invoice/email the next day for a total savings of $3,797.50. We still need clarification on what we are paying for this overpriced bed. It would have been nice to know upfront that we needed to call customer service to do an exchange and not bother the salespeople. There were many things that the salespeople should have told us upfront that could have saved a lot of headaches. The salespeople were good, but the customer service is unacceptable! The fact that customer service told me I needed to straighten out the credit account when it was Sleep Number's fault is ridiculous. I am still waiting to receive a resolution on any of this. We purchased the original bed on 8/15/22 and still need to know what we owe or what credit is on the account. Customer service is telling me it can take two or three months before charges/credits show up on the account. It has been a true nightmare. I spent countless hours trying to figure all this out with calls to both customer service and the salesperson. When calling customer service, expect a runaround.
My experience was all over the phone and Caity was absolutely wonderful, very knowledgeable about the products, friendly, spent time with me answering questions, helping with credit application process. I will be recommending Caity and this store to all my friends.
Katie was great at helping making my purchase over the phone - got exactly what I needed! Thank you!
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