Safelite AutoGlass

3716 Aldrin Dr, Loveland, CO 80538, USA

About Safelite AutoGlass

4.6 / 5

from reviews

    Jason Litzinger
    -
    July 04, 2024

    Excellent price for the windshield. Downfall is that my rain sensing wipers no longer function properly. Will have to call and return again. Returned and had the sensor supposed repaired but wipers are still coming on at random. Returned twice in the same day and seemed to be okay forms couple days and as soon as dew settled in windshield, back to the same. Update: took the car back for a 4th time. I was advised at visit three that if it is not repaired then the would replace the windshield. Drop off the car and get a call at 1:30 pm. Pick up the car and we just get out of the parking lot on a sunny day and my husband who is in our other car in front of us says are you saying hello with your wipers? Still not fixed. I called and spoke with agent who worked on the car. 4 trips and over 11 hours of my time and still not working properly. I am a little more than frustrated. The tech now tells me he will speak with his manager and one of them will call me back, which never happened. Furthermore, they are talking about replacing a sensor and sponge, which they apparently replaced the sponge twice. At what point will it truly be repaired, if ever? I mean we are in visit 5 and endless hours. I honestly appreciate their efforts but at this point I spend more time there than at home and the solution should be to do a one over and replace everything. A defect in the glass could be causing all this and instead of replacing, I keep returning. and now I noticed three scratches in my windshield inflicted during a warranty encounter. Please safelite, do what is right. Timeline of Events: Tuesday June 4 - Windshield Replaced (3 hours) Thursday June 13 - rechecked and fixed (1.5 hours) Went to lunch and not fixed - returned (2.5 hours) Was told by Andrew that windshield is probably defective and needs replaced. Friday, June 21 - Another attempt - replaced sponge and not effective (3 hours) Thursday, June 27 - Jonah came to home and attempted repair - Austin came out - was advised OEM windshield needs installed in facility and the wires were frayed for rain sensor and the part was bent (0.5 to 1 hour) Saturday June 29 - dropped car off at 8 am after calling Friday and obtaining appt. Had a text Friday at 7 am stating I had a 6 am appt. Saturday the front desk didn’t see the appt finalized. Dropped car off. Called at 430 pm and was still working on it. Went over at 5 and Andrew advised they decided to not install the OEM windshield but the Subaru pad/rain sensor. (9 hours) Thursday, July 4 - intermittent wipers working but continuous (not rain sensing) Called and requested the manager's manager contact me. I want a full OEM replacement with Subaru pad/sponge/sensor and recalibration, along with a full refund. This has been a nightmare to get correct.

    Cynthia Craig
    -
    February 13, 2024

    This location is awesome. I got my windshield repaired at the end of January and it took less time that they originally told me, and then needed to come back for warranty work and they took care of me super quick! Their staff is very personable and friendly. I recommend everyone come here for their windshield repair work!

    Chad Estabrook
    -
    April 20, 2024

    Unfortunately, their warranty is not worth the paper. It's written on. Either the glass itself is inferior or the installation was poor. When I went back they found a defect away from the crack. That was obviously a stress crack and said that that was the reason why and denied the warranty. I cannot and would not recommend their services. Either craftsmanship or materials are very poor.

    Tammi Mixen
    -
    June 29, 2024

    So easy to schedule! They did a great job. Communication is top notch! They went above and beyond!! Thank you so much !

    Brandon Smith
    -
    February 15, 2024

    This shop is really good, but the overall Safelite experience is horrible, and I absolutely do not like it to the point I have gone elsewhere for my window replacement. I just want to speak to a person, the automated phone system is not good. Safelite people are amazing, so this phone system does not work in their favor, in my opinion.

    Safelite AutoGlass

    Our Address

    3716 Aldrin Dr, Loveland, CO 80538, USA

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