Residence Inn by Marriott Loveland Fort Collins

5450 McWhinney Blvd, Loveland, CO 80538, USA

About Residence Inn by Marriott Loveland Fort Collins

4.5 / 5

from reviews

    Jamie Schoeling
    -
    May 13, 2024

    DO NOT STAY HERE! Check in took too long! Front desk staff was rude to guests. Mattress needs replaced. It had a dip in the middle and we would roll to middle & caused back pain for us. Next day we requested a new mattress or new room. Moved to another room & told our night would be comped. That room had a baby toy beside the bed on floor so room obviously not cleaned well. Mattress was better in that room but rooms never cleaned. Pictures will show you how bad first mattress was and bed had not been slept in when picture taken. Sloppy bed making. Towels weren’t folded either, just put on rack in tub area. Picture shows baby toy on floor. Rooms are dirty. Carpet worn thru. Horrible room condition. The front management and cleaning team need to be replaced immediately and rooms need a deep cleaning and broken down mattresses and carpet replaced. DO NOT STAY HERE. When we checked out, there was no credit given for the room we were told would be credited. Horrible management! We were here for a family event and had reservations for months and no availability anywhere else. Also we booked online thru Expedia so could not changed the reservation anywhere else and already charged for this stay or we would have moved somewhere else. The only positive thing I can say is there was hot water available for tea when we checked out. The other days the water was cool. (I usually leave positive reviews, but could not for this location)

    Patrice AFlauneHamilton
    -
    April 23, 2024

    I will start with the positive comments. Great location to everything in Loveland. Room is the perfect size for an extended stay. Cheryl and Page were very helpful with any request we had. It is advertised that rooms are cleaned every day which isn't true. They are cleaned every three days. The first time our room was to be cleaned, the housekeeper didn't come even though I requested a specific time for them to come and spoke to Cheryl. When I called to the front desk and told Page they never came, she asked someone why they didn't. I was told that our do not disturb tag was on the door. This was a lie as we removed it before we left that day. Someone came the next day. The second time housekeeping came, they refreshed the towels only and didn't clean the bathroom or vacuum. On our 10th day of our stay, no one was attending the breakfast area and there were many items empty. The dryer D4 didn't dry our clothes after 1 hour. I asked for a refund and was told to call the laundry company who service the machines. When I called, I was told that the hotel owns the machines and they need to reimburse me. Lastly, the spa has been down our entire stay which is an amenity we were wanting to use. When we asked about when it would be fixed, we were told they didn't know. Not a good answer!

    Robert Sprecher
    -
    January 24, 2024

    I'm a lifetime Marriott Titanium Elite, so I have lots of experience at Marriott properties. We booked this hotel, right next to Medical Center of the Rockies, so we wouldn't have to drive up for an early procedure. Benjamin at the front desk was super accommodating when I asked for a ground floor room. Then when I called later for a late checkout, he agreed to a 2 pm. departure. Turned out, we didn't need it . . . but he was super kind about that. The room was very clean, nicely appointed and quiet . . . The real hit for us was the breakfast! Since I couldn't eat anything before the procedure, when we got back around 9 am I was really hungry. The hotel's breakfast bar was great, with three kinds of eggs, sausage and a hot waffle maker. The food was attractive, looked freshly made and the buffet space was tidy and clean. . . 4 kinds of juice were on hand and the coffee was hot and freshly brewed. Overall a great experience, from a well run hotel . . .

    Jesse Washburn
    -
    May 13, 2024

    Yikes! Unfair parking fees. This is a non-city, long term drive up hotel. Parking in the area is available. So, this fee is just a way to gouge customers. Otherwise, room, staff, and breakfast are outstanding.

    Tobias Plucinski
    -
    January 03, 2024

    Very cozy place. Staff was very friendly and helpful. The breakfast was pretty good. Different options every day and they were all pretty good. The only downside was the toilet paper, not good at all.

    Residence Inn by Marriott Loveland Fort Collins

    Our Address

    5450 McWhinney Blvd, Loveland, CO 80538, USA

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