I have been a resident for an extended time & I have not seen any better office staff or apartment living for all walks of life than Reserve at Centerra. Might not be the fanciest places in the world, but they’re clean, the grounds are nice, lots of people with pets. The office is as accommodating as you are willing to stay in communication with them. Works really well!
Thanking God for my Townhouse here like where do I begin on how perfect my unit it is spacious, clean, open floor plan, everything me and my family needs to be beyond happy! I love the office staff just went through my first maintenance request and talk about speedy service and professionalism all wrapped in one! I love it here haven’t formally met any residents yet, love that too as I’m super private person!
My family has lived here for a long time (17 years!). In this time, we have seen numerous management personnel changes. However, the current management has really impressed us with their commitment to improving the quality and safety of the apartments. Sarisa and Sandy are doing an excellent job of ensuring that residents feel at home here. Everything from annual Easter egg hunts to providing sack lunches to residents during the difficult time surrounding COVID-19. Their commitment to building the community up is not something seen with every management team, so that is very much appreciated. We recently had an issue that was very important to us to be taken care of. Management has impressed us with their willingness to take care of the issue immediately and fully. Their response to this issue alone warrants an excellent review. Maintenance staff, Tim and Will, are always out exchanging friendly words and getting to know residents throughout their day, which is appreciated to build that trust for when they need to come into the apartment to fix issues. Speaking of which, maintenance requests are always completed in a very timely manner. The front office has excellent amenities including a fitness area with basic machines (treadmill, weights, stationary bike, etc), a business center, vending machines, as well as a pool available in the summer months. A huge, open grassy recreational area is available to residents as well as a basketball court. They recently opened a dog park to allow dogs some freedom to run around in a safe area. Parking used to be a HUGE issue in the past. Over the past year, however, this has mostly resolved. It now usually isn't a problem to get a space in front of or very close to your apartment. Also available are garages for an extra monthly fee, which are pretty decently sized. The apartments are located in such a convenient area near Centerra. So many restaurants and entertainment options are located within a 5 minute drive radius. Target, Old Navy, Shoe Carnival, and several restaurants are within brief walking distance. Huge perk, especially during the summer months. A bus stop is also located just across the street, so getting around stops in Loveland or Ft. Collins isn't too difficult. Nature walking trails are just across the street. This is one of the best things to take advantage of while living here, especially since it is never too busy. In comparison to other area apartments, the Reserve at Centerra is an excellent deal. Not many other apartments in the area have the same level of quality (in apartment condition, management, or amenities) for this price. Overall, we are really impressed with the changes that have been made here. Thanks for making the Reserve at Centerra a great place to call "home"!
I have always had great experience dealing with any of the staff or maintenance staff when any issue or maintenance problem have come up. Everything is address right away and handled effectively. Thank you
When I first moved in, I was totally unhappy. I had an unruly neighbor who would pound on my door in the middle of the night. Management has really worked to solve the issues I've had. Maintenance is prompt and if they cant make it on the day they hoped for, they inform me so I dont come home to issues being unsolved unexpectedly. The landscaping is always maintained and MOST people clean up after their pups, but not all of the time. The girls in the office are kind and respond me to me in a timely manner. I'm giving it 4 stars for two reasons, parking is horrid here and my vehicle was vandalized 4 times without any security footage.
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