This complex slowly gets worse by the day. Management never has answers on simple questions.They will not communicate changes that directly affect you. Neighbors are horrible, disgusting and rude. They hold different standards for different tenants. Parking here is a nightmare and they know that but refuse do anything about it. The list can go on my advice don’t move here pay a little more for a place that’s respectable and cares about its tenants this is what we plan on doing once our lease is up. They are quicker to reply to a bad google review than their own tenants direct phone calls asking for a call back.
Overall a spacious apartment for my daughter and I. It’s kept pretty clean. And I do like that they have cameras in the parking lots. Communication hasn’t been so great as of lately. And the biggest Con that I have is the parking! We are allowed two parking spaces per unit, and quite often I don’t even get one that’s in my parking area for my building. I work until late at night and come home to having to park at a different building, and it’s not the safest especially when I have my little girl with me. The visitor parking is ALWAYS full, and I doubt residents have visitors late at night. It seems to be peoples extra vehicles they own that do not have a permit. Most of the vehicles do not move very often, or they are company vehicles. I have been towed before for not parking in the correct spot, on me I know. As much as I pay for rent here, I should get at least one parking spot in my building area and not walk clear across the complex to get to my home.
Was house sitting for a friend and had my car towed between 6pm and 6 am and was charged a large fee to get the vehicle out of the tow yard, That is in another city. Granted we did need a permit which we thought we had but as it turned out. Happens but to think that that's just how they do business all the time in a ghost town of townhouses tells me that they will remain a ghost town and hopefully so given my experience.
Don't go here unless you want to be overcharged at a LOW INCOME apartment complex where they steal your security deposit and take weeks to fill out paper work. Brittany at the font desk is the most incompetent customer service representative I have ever spoken to and does not even understand the paperwork that she is asking tenants to sign. The place has an unsafe and disgusting environment, incompetent workers and horribly rude customer service. Money hungry is an understatement here. They are just taking advantage of people who can't afford a proper apartment. Absolutely horrible.
I have been a resident for an extended time & I have not seen any better office staff or apartment living for all walks of life than Reserve at Centerra. Might not be the fanciest places in the world, but they’re clean, the grounds are nice, lots of people with pets. The office is as accommodating as you are willing to stay in communication with them. Works really well!
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