I love this neighborhood. There are lots of families in this community and we are always watching out for one another. I feel very save here. Our maintenance requests are quickly addressed. The Townhomes are quaint and an excellent use of space. We absolutely love our Townhome.
This wasn't our first time living at this apartment complex. We had previously lived here for 7 years where it changed management hands three times and we lived here most recently for another year. It used to be an okay place to live, wasn't great, but wasn't bad considering its income restricted housing. Our issues with this place largely have to do with the current management company Mission Rock Residential, particularly our issue is with the wording in the lease and what I feel are deceptive practices people looking to move here should be aware of. First, they mention that if you are unable to give the required 60 days notice you will incur fees. Nowhere in the lease is the amount of these fees explicitly stated and you only get told the amount they charge per day after you notify them you need to leave. My memory may be a little faulty, but it was about $15 for each day outside of the 60 days. Secondly, you put down a security deposit of about $600 with the expectation that you will recieve that back if you clean and do everything right upon move out. This is not the case. Your deposit is not a refundable deposit as they will take at least $450 of it to contract a cleaning service, a carpet cleaning service, and charge $170 for touch up paint. They do not list out the cleaning fees upon move out in the lease either. This is a lot of money to be out for anyone in income restricted housing upon move out. As a side note, the cleaning service they contract does nothing. When we moved in we had to go through and clean everything as the cabinets were sticky, there was hair in the drawers, and suspicious stains were on the walls and ceiling. We notified office staff upon move in and got told they would check with their cleaning staff. The one bright spot besides the long time residents is the maintenence crew. They responded to requests in a timely manner and were generally able to fix the problems. Income restricted housing is hard to come by, but I highly suggest trying anywhere else if you are able
Kayla is the best!!! Kind and efficient, she does everything she can to help out!! Very highly recommended. Oh and the maintenance guys are so amazing and fast!!
What a nightmare! I was shown the apartment and fell in love with it immediately. But qualifying for it really sucked they got my income verification way wrong and once I pointed that out Kayla in the office said she could get me approved based on my pay stubs and prior your taxes. I also have guardianship of my 13-year-old granddaughter and after making me jump through hoops to prove I had guardianship of her, because the guardianship paperwork was not enough for them, I had to get a letter from her school as well which is totally stupid. I was then told I didn't qualify because my paperwork for guardianship of my granddaughter was not good enough so they had to rate me off of an income of one and it put me way over the limit. They jerked me around for 3 weeks and in the meantime I lost another apartment that I had put a deposit down because I trusted that Kayla would be able to get me approved like she said she would. I would not recommend this place to even my worst enemy! if an income restricted apartment is what you're looking for there's a very nice one in Greeley called West Park village and they have one two and three bedroom apartments that are cheaper and nicer than reserve it centerra. And the office staff at westpark is much more friendlier than Kayla at reserve
This complex slowly gets worse by the day. Management never has answers on simple questions.They will not communicate changes that directly affect you. Neighbors are horrible, disgusting and rude. They hold different standards for different tenants. Parking here is a nightmare and they know that but refuse do anything about it. The list can go on my advice don’t move here pay a little more for a place that’s respectable and cares about its tenants this is what we plan on doing once our lease is up. They are quicker to reply to a bad google review than their own tenants direct phone calls asking for a call back.
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