They needed some restocking everywhere after black Friday, but the gal in the fish department knew her stuff- helped us with everything we needed to set up a fish tank- also told us the best day to come in for fish (which happens to be Thursdays.) She was great.
I ordered online for in-store pickup. I ordered so late I didn't expect it to be ready until the next day. But within just a few minutes I got a notification saying it was ready! I couldn't go get it though, so I went the next day. The women who greeted me answered my questions and got my order. I'd already paid, so I was in and out in maybe two minutes. Great experience. Will definitely do it again.
Though the store was still being stocked for its new seasonal aisle, it didn't stop the associates from being attentive, friendly, and knowledgeable. They did not have what I specifically needed (boots for my weird hot dog pup :) ) but they had an open return policy if my choice didn't fit well. Clean store, well stocked and good sales.
Love this Petsmart. They always have what I need for my fur babies. Lately they've been running short on some supplies. The cashiers are always super sweet and fun! Love striking up conversations with them about our pets. Long time visitor to this Petsmart and it's still my favorite location, however, they don't have the staff that they used to have, I understand everyone is short staffed right now, but that means limited assistance. The past few times I've visited I couldn't find anyone to ask questions or ask for assistance with larger items, like cat litter. Today I helped a sweet elderly lady bring down some small items she couldn't reach on her own. She couldn't find anyone to help her :/ . I've also noticed that they've been stocking during higher traffic times now and that didn't use to be the case. Or they would have things in carts so customers could get through isles. Today there were several associates restocking with large pallets on jacks that took up the whole isle so you can't get through and they do not move it out of the way so you have to walk all the way around to get to the other side. If you're handicapped or have a mobility issue this can be a problem. And please make sure to check all of your food items, there was a bag I didn't end up getting because it was expired but still on the shelf. That was disappointing.
Their groomers are awful. Took my cat to get his hair cut, and it wasn't evened out at all. His tail tip hadn't been touched and had mats and discarded fur left in it that I had to brush out when we were home. His face and legs also weren't proportional to the rest of his body. I'll be finding someone else. The store itself is fine.
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