PetSmart – Free Curbside Pickup Available

1715 Rocky Mountain Ave, Loveland, CO 80538, USA

About PetSmart – Free Curbside Pickup Available

4.2 / 5

from reviews

    Kym Shepard
    -
    May 17, 2022

    I ordered an aquarium and decorations. The order showed ready to pick up so we drove to the store only to find out someone sold my 55 gallon aquarium. There is no way someone could make that mistake, it’s not some tiny thing. They didn’t seem to care about my frustration. When I called I was told it was refunded. I got a refund of $2.47 Update***I have changed my rating after speaking with the manager Tristan. He explained that my product was in another area and they missed it. He has refunded me and is taking care of this situation so it does not happen to others. Highly professional and has turned my frustration around 100%

    Brooklyn Weston
    -
    May 16, 2022

    I might have already given this place a 5 star review but I've had such a great experience lately I wanted to sing their praises! First of all, it's important to know that until I moved to Loveland I had a deep hatred for PetSmart. This location has completely changed that! Last week I had my dog Chance groomed there (for the second time) and once again it was a wonderful and easy process. My dog loved it and I loved the price and the staff kindness. Speaking of kindness I just picked up my online order and there was a small issue with it and the front of store staff went above and beyond to not only rectify the problem but also offered a kind gesture to make me and my sweet boy feel appreciated. Thank you so much PetSmart of Loveland! You have a loyal customer in Chance and myself!!

    Connie
    -
    May 04, 2022

    Love this Petsmart. They always have what I need for my fur babies. Lately they've been running short on some supplies. The cashiers are always super sweet and fun! Love striking up conversations with them about our pets. Long time visitor to this Petsmart and it's still my favorite location, however, they don't have the staff that they used to have, I understand everyone is short staffed right now, but that means limited assistance. The past few times I've visited I couldn't find anyone to ask questions or ask for assistance with larger items, like cat litter. Today I helped a sweet elderly lady bring down some small items she couldn't reach on her own. She couldn't find anyone to help her :/ . I've also noticed that they've been stocking during higher traffic times now and that didn't use to be the case. Or they would have things in carts so customers could get through isles. Today there were several associates restocking with large pallets on jacks that took up the whole isle so you can't get through and they do not move it out of the way so you have to walk all the way around to get to the other side. If you're handicapped or have a mobility issue this can be a problem. And please make sure to check all of your food items, there was a bag I didn't end up getting because it was expired but still on the shelf. That was disappointing.

    Rianna Marie
    -
    March 24, 2022

    Collin is the nicest person I've ever met in my life. He very clearly loves the animals he works with and will treat your animal as his own, highly recommend him for any help you need on the floor and highly recommend him as a dog trainer

    Justin C
    -
    February 13, 2022

    Use to love shopping here a few years ago. Now staff just looks depressed and defeated. Who wants to shop at a store where even the employees aren't happy?

    PetSmart – Free Curbside Pickup Available

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    1715 Rocky Mountain Ave, Loveland, CO 80538, USA
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