PetSmart – Free Curbside Pickup Available

1715 Rocky Mountain Ave, Loveland, CO 80538, USA

About PetSmart – Free Curbside Pickup Available

4.2 / 5

from reviews

    May 04, 2022

    Love this Petsmart. They always have what I need for my fur babies. Lately they've been running short on some supplies. The cashiers are always super sweet and fun! Love striking up conversations with them about our pets. Long time visitor to this Petsmart and it's still my favorite location, however, they don't have the staff that they used to have, I understand everyone is short staffed right now, but that means limited assistance. The past few times I've visited I couldn't find anyone to ask questions or ask for assistance with larger items, like cat litter. Today I helped a sweet elderly lady bring down some small items she couldn't reach on her own. She couldn't find anyone to help her :/ . I've also noticed that they've been stocking during higher traffic times now and that didn't use to be the case. Or they would have things in carts so customers could get through isles. Today there were several associates restocking with large pallets on jacks that took up the whole isle so you can't get through and they do not move it out of the way so you have to walk all the way around to get to the other side. If you're handicapped or have a mobility issue this can be a problem. And please make sure to check all of your food items, there was a bag I didn't end up getting because it was expired but still on the shelf. That was disappointing.

    Jacob Cornia (ChampionWiggles)
    April 24, 2023

    Their groomers are awful. Took my cat to get his hair cut, and it wasn't evened out at all. His tail tip hadn't been touched and had mats and discarded fur left in it that I had to brush out when we were home. His face and legs also weren't proportional to the rest of his body. I'll be finding someone else. The store itself is fine.

    March 19, 2023

    Nice staff, great supplies! And amazing display of the animals

    Donna W
    April 25, 2023

    The customer service and quality of the grooming salon has definitely gone down hill. After PetSmart canceled several appts, the groomer basically just shaved one of our dogs rather than actually give them a specific breed haircut. They leave dogs in kennels for hours before grooming them. The last time and it will be the last time at this PetSmart grooming salon they left our dog in a cage for 1-1/2 hours before even beginning the grooming. He was a wreck by this time and they called us to pick him up and didn't groom him. 😡This location seems to have a factory mentality with very little care and concern about the dogs.The salon is chaotic and dirty. The salon manager never bothered to call us after asking to talk to her about the terrible experience. We will never go back.

    Deborah Granger
    March 14, 2023

    I took my border collie here instead of Greeley PetSmart due to availability for grooming. My dog got a nice cut but they completely skipped on trimming the ball area and he still has long hair in the pits of his legs. I will just wait for next availability in Greeley next time. At least Greeley PetSmart loves my dog as much as I do

    PetSmart – Free Curbside Pickup Available

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    1715 Rocky Mountain Ave, Loveland, CO 80538, USA

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