Love this Petsmart. They always have what I need for my fur babies. Lately they've been running short on some supplies. The cashiers are always super sweet and fun! Love striking up conversations with them about our pets. Long time visitor to this Petsmart and it's still my favorite location, however, they don't have the staff that they used to have, I understand everyone is short staffed right now, but that means limited assistance. The past few times I've visited I couldn't find anyone to ask questions or ask for assistance with larger items, like cat litter. Today I helped a sweet elderly lady bring down some small items she couldn't reach on her own. She couldn't find anyone to help her :/ . I've also noticed that they've been stocking during higher traffic times now and that didn't use to be the case. Or they would have things in carts so customers could get through isles. Today there were several associates restocking with large pallets on jacks that took up the whole isle so you can't get through and they do not move it out of the way so you have to walk all the way around to get to the other side. If you're handicapped or have a mobility issue this can be a problem. And please make sure to check all of your food items, there was a bag I didn't end up getting because it was expired but still on the shelf. That was disappointing.
They always have pretty good deals on things I need for my fish. They tanks could use some help. But otherwise customer service was great.
The staff was very helpful, offering to take out several pets for a closer look. We considered a guinea pig and the staff member did a great job explaining what to expect with that pet and the habitat needed.
I have been visiting this PetSmart for several years now and refuse to go anywhere else! We have adopted two cats, many small pets, and all of our feed and supplies from this particular PetSmart over the years, and have been consistently met with friendly faces, and wonderful service. When we adopted our puppy last year in March, an associate told us of a puppy-plan coupon book that you can buy, and it saved us around $86 dollars, we plan to purchase this again for our new puppy! If you want to know you are getting the right animals and supplies, look no further!
I might have already given this place a 5 star review but I've had such a great experience lately I wanted to sing their praises! First of all, it's important to know that until I moved to Loveland I had a deep hatred for PetSmart. This location has completely changed that! Last week I had my dog Chance groomed there (for the second time) and once again it was a wonderful and easy process. My dog loved it and I loved the price and the staff kindness. Speaking of kindness I just picked up my online order and there was a small issue with it and the front of store staff went above and beyond to not only rectify the problem but also offered a kind gesture to make me and my sweet boy feel appreciated. Thank you so much PetSmart of Loveland! You have a loyal customer in Chance and myself!!
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