This is relating to the grooming specifically. Left my Pomeranian for a quick trim and some general upkeep. He's still a little puppy, and this was his first experience at a groomers. When I first entered the grooming area, there was a notable feeling of stress in the air. The girls behind the counter seemed audibly overwhelmed when I showed up. They mentioned they were very busy and that it would be about 4 hours. Which was fine, but I got a call 2 hours later saying that he was too unmanageable to do any hair cutting. I picked him up and brought him home and cleaned up his sanitary areas myself in about 7 minutes. I understand why they would say he might have been difficult. He was yelping when I first started. However with even a tiny bit of love and affection he got over and the rest went easy. I then noticed he was bleeding from his chin. They never cared to mention anything about that! That might have been the most disappointing part of their mediocre service. Seems to me, they slapped him up on the table, accidentally cut his skin before cutting any actual hair, freaked him out, and then they threw him back in a cage. Only reason I'm giving you 2 stars instead of 1 is because they at least did cut his nails and clean his ears and brush his teeth and did a furminator treatment for about 65$. Won't be going back here.
Polite and knowledgeable staff. Stock is low on dog items sometimes. They have pet events on some weekends which can be fun, but also crowded and hectic.
I would give a zero if I could. We bought my 3 year old grand daughter a hamster and within 2 weeks it died. We called to get a new one or the money back and Avery said we needed to bring in the dead one so they could freeze it. That is ridiculous and no where on the receipt does it say bring in your dead animal. Unbelievable and unacceptable!!!!
Rianna spent extra time to give my doodle some fun ears! She got us in early and was super nice. Can't wait to go back to her!
AVERY IS THE BEST! She was so helpful and kind! Most employees there look miserable but she was the best and makes that place worth going back! Thanks for all your help. (She deserves a raise)
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