I almost went 4 stars on this one. Paying nearly $20 for a sandwich and their smallest drink is what kept me from doing so. It's a very nice restaurant, and I could see it being a good place to study or have coffee with a friend. My turkey BLT with cheese (+$1.79) was good, but at almost $16, definitely not worth it. How can Panera Bread be out of the sourdough bread my sandwich was supposed to have? It's like Buffalo Wild Wings being out of wings. (That's actually happened to me, BTW.) I also had to go back to the counter when they forgot one ingredient of the sandwich (avocado). Overall, an expensive, somewhat underwhelming experience.
Every time I've been to this location lately, my salad is half full of sad, brown, rotting lettuce. They clearly don't rotate stock when/how they should. This is the only location in the area I've experienced this.
After going to Panera for 20 years this is by far the worst establishment we have delt with. We have gone here for 2yrs hoping they would get their act together. EVERY time we come here there is ALWAYS something missing. To the point where we have to always check. This isn’t McDonald’s which does a better job. No, this is a place where you pay $13 bucks for a sandwich and apparently they could care less if you get what you ordered or leave out items. I’ve about had it! I will be calling their corporate in the morning. Absolutely ridiculous, don’t come here!
I wanted a half a sandwitch and half a salad. Came to $21, we are falling of the deep end. I settled for a half a salad instead at $11.
The kiosk went down after taking my payment and I was told “just call your bank to dispute”, then waited in line for 15 minutes (only 3 people were a head of me), then the food took quite a while to get. Now I have to call my bank and file a dispute (depending on holds that’s 15-20 minutes of my time) and the food wasn’t even that good. I used to love it here but the service and food has gone downhill tremendously.
For more information on our listings, advertising, coupons, and mailers, please contact us today!