We really enjoyed our time here. Friendly and quick service. I always love a place that offers chips and salsa from the get-go. I didn't particularly enjoy the flavors of my meal, but everything was good quality and I tried my wife's and hers was good. I have no doubt I'll be able to find any number of enjoyable dishes with their plentiful options.
My husband and I visited Palomino Mexican Restaurant today. The front desk clerk was very nice and very helpful. We decided to sit at a booth in the bar. The server/bar tender Aspynn was terrible. It took her for ever to come to our table to take our drink and food order. We appreciate the free chips and salsa (thank you) however the salsa tasted like it was bad or fishy. Our food took so long to get to the table. When it finally arrived, it was very cold. Because it had sat under some type of heat source, the cheese within the burrito coagulated. Our server never checked to see how our food was or say you're welcome when my husband and I thanked her. When I did not refill of my one alcohol drink she did not ask if I would like something else to drink, just walked away. Yes, I would have loved an ice tea. We asked her for our check and two regulars of hers walked in and sat at the bar. At which time, we overheard her tell them next Saturday was her last day and continued on with her conversation with them. It took her another ten minutes to get us our check. My husband and I understood then why we received such horrible service from her. We notice on the menu, they now charge a 3% kitchen and dishwasher fee (image attached). I'm fine with restaurants suggesting we offer to tip to the back of the house, however I feel they should be tipped just as a server is tipped on service. NOT automatically add 3%. If the food is terrible, then the tip will reflect the food and if the service is terrible, the tip reflects the level of service received. When I was younger, I worked in restaurants and the servers were required to give 3% of their tips to the bar tenders, back of the house and host desk. This ensured that the staff worked together as a team. We do not recommend Palomino Mexican Restaurant. Thank you.
The wife and I came to Palominos for dinner since we hadn't been in a very long time and we were both craving a good Mexican restaurant. We ordered the Appetizer Trio to start and my wife ordered a Kickin' Palomino Margarita. The Appetizer Trio was absolutely delicious and had us with high hopes for our main course. My wife said the Margarita was delicious as well. The downfall came when our main course came out. The presentation looked promising, but unfortunately it was a let down. I ordered the ground beef Top Shelf Burrito and it was extremely watery inside to the point where the tortilla had become soggy and it was very bland and tasteless. My wives Combo #3 was also a major let down. We also noticed at the bottom corner of our menu that they're charging guests an additional 3% to pay their kitchen staff. I don't mind tipping for good service, but if a company needs to push that onto their customers they should consider paying a better wage to their kitchen staff and not stick it to the customer. Overall, we were extremely disappointed with our visit and most likely won't be going back again.
UPDATE: Experience continues to be awesome. Food is great and the prices have come down! We go here once or twice a week. Great food. A bit expensive and most entrees don't come with a side.
They are now adding a 3% charge on every check to pay there kitchen help. I spoke with a manager. All he could say was talk to the owner, it was there idea. I said ok, where's the owner. He said not here. I ordered the top shelf burrito. It had so much salt in it that I only ate half of it. My wife ordered a taco salad. First half was good but second half was floating in water. We live a couple miles from this restaurant and have eaten here many times. The service and food just keep worse and worse. They just don't care. Will never be back.
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