Paciugo Italian Gelato & Caffe

5971 Sky Pond Dr c124, Loveland, CO 80538, USA

About Paciugo Italian Gelato & Caffe

4.5 / 5

from reviews

    Matt
    -
    February 12, 2023

    Tons of good-looking flavors you can try and a nice staff. I was craving a coffee flavor at this time but didn't have one made yet. So we decided to pass on our scope. We need a tiny scope for our little one so the staff gave us one on the house. Just with this experience, I gave them 5 stars. Would and will visit again. JUST GO!

    Ljubica Banic
    -
    January 19, 2022

    Nice small icecream store located in the shopping centre of Loveland. The store is small there is not many seating area. The counter has a variety of cones coated with chocolate or without chocolate and pots in different sizes. They do not have many choices of icecream must be because is winter. Their affogato is not the classic one like you will get in other stores ( espresso abs vanilla icecream). They do serve coffee as well. The service was nice and polite.

    Julie Aydlott
    -
    April 24, 2024

    Quite disappointed. I stopped in last night while I was at Centerra and the last thing I want to do is post a critique of the young gal who was working there, at least she is working and making an effort. This is more to hopefully make a change. I ordered a grande cup - two flavors. The poor girl could barely reach the two flavors I chose because they were on the bottom of the display and the bins were half empty so the majority of the Gelato on both selections were at the opposite end of the bin so she gave up trying to add more to the cup. Literally spent $9 on a half empty cup of ice cream with the bottom of the cup basically hollow on both flavors. Plus she had such a difficult time adding to the cup because she couldn't get any on the scoop that more of the Gelato was on the outside of the cup hanging over then the inside. Made for a very messy attempt at eating before it all melted. Suggestion to your staff, if the ice cream bins are half empty with the main half at the end towards the glass, suggest they flip it so they can reach it better. Second suggestion - maybe a scale with the "needs to be at weight" should be used in order to make $9 worth it. That way they know if they are even close to what your idea for quantity should be rather than a few scrapes of ice cream. Third suggestion - if they make a mess on the cup, invest in a napkin or two to wipe the sides and push any ice cream hanging over and down the sides back into the cup. I stood there in amazement that she didn't think twice and that it was ok to hand it to me. I still gave her a small tip just out of feeling obligated but I didn't say anything because the store was busy and I didn't feel it was worth it or appropriate to embarrass her. At least a review would provide the owner with suggestions on what they can work on and to make the increased cost worth it for the customer. I think gold is less expensive per ounce from what I paid. UPDATE for clarification - $9.00 included the sales tax and tip, so although your statement is correct about the price of the cup, the price I paid was $9, therefore that is the cost. Second, no, she didn't weigh the cup. She went straight from taking it out of the bins to handing it to me because she thought the people behind me were in my group and started to immediately serve them. She then came over when she realized I was not and processed the sale. Not trying to split hairs with you, but yes it was $9 and no I did not see her weigh it, the cup was definitely not in proportion to weights and measures but alas lesson learned. Lastly, saying something at the time, she looked stressed and I didn't feel like being one of those who would make her feel overwhelmed since the store was crowded. It was better to cut my losses and just post a comment in hopes that the store would try and address my experience for future changes so customers don't go all Karen... I'm not interested in being a Karen to a young girl just trying to work. I was just very disappointed and my gold comment was yes a funny and an exaggeration. Glad it made you laugh.

    Quincy Klusman
    -
    April 13, 2024

    I was in here a few days ago, great place and great people. The manager seems to be overbearing and doesn’t treat her staff with respect, put a bad taste in my mouth even tho the gelato is great. Hope there’s some managerial changes

    Leah Day
    -
    June 10, 2022

    There was an event in the promenade today so we stopped by afterwards! So many different options with delicious flavors. Service was quick and friendly. Will have to come back again for coffee another time!

    Paciugo Italian Gelato & Caffe

    Our Address

    5971 Sky Pond Dr c124, Loveland, CO 80538, USA

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