Pacific Sunwear

5897 Sky Pond Dr, Loveland, CO 80538, USA

About Pacific Sunwear

3.2 / 5

from reviews

    Emily K
    April 10, 2024

    I had a terrible experience trying to get a refund for a damaged item. After getting one confirmation that my card would be refunded, it never came. A month later now I am being told I cannot get a refund. The receipt was cut up, but you can clearly see the item number and price. I am just frustrated that I was told a month ago everything was good and now it is an issue. I love Pac Sun and the clothes are super cute, but this customer service problem is not shining the best light.

    April 07, 2024

    I walked in and we were not greeted by (not even one) any of the 6 people standing at the counter. Every one of them was on their phones, did not offer help once. Once I got up to the counter all 6 of them were too busy for 3+ minutes (while we waited) because they were making tiktoks. The extra star is just because of nice products. Otherwise, every worker seems more interested in their phone than they do their job. Every single time I’ve been there before, though, I’ve had a bad experience. The environment just feels very judgmental and not fun.

    Kelly Cann
    August 19, 2023

    Very poor customer services. Staff could not be troubled to stop their personal conversations to offer hellos or help. When I asked a staff member to bring down a sweater that was folded on a shelf they ultimately declined sighting the self may fall and to look and order online. I ultimately purchased items at the store, but will not be back. Just order online and skip the rude and unhelpful staff.

    Gracie Smith
    April 29, 2023

    Worker with long dark brown hair and glasses was incredibly rude to me today when I came in. Me and my friend waited in line for the fitting rooms and two girls walked out of one room together so we assumed it was okay to go in together. One of the workers came over and said we couldn’t be in there together which is perfectly fine but when we came out she gave me a dirty look and wouldn’t even talk to me when I said thank you. Please learn how to do your jobs right.

    Kamden C
    November 23, 2023

    everyone here was so welcoming and helped me pick out the perfect gift for my girlfriend. I will be returning!

    Pacific Sunwear

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    5897 Sky Pond Dr, Loveland, CO 80538, USA
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