I brought my car in to be repaired. After 48 hours, they had still not called me up to tell me a status. I called in but no one in service answered the phone and they did not have a voice mail option. It took over 2 hours to get to someone and that person could not give me any information on my vehicle. He said he would have the guy managing my car to call me back. A day latter and nobody called me back. I called in a gain and this time the same person who had no information before said that he would talk to the technician and call back in 10 minutes. 3 hours latter and no call back. I tried calling myself but could not get any answer in service and after multiple tries I could no longer get the main reception line to pick up either. The Vehicle was in for a week for what they called a simple fix and I did not know the status of the vehicle. Did they destroy it? Did they steal it and sell it to someone else? Would I ever be able to pick it up? I would never bring anything here to be repaired again.
Superlative experience with Ray Plasencia and Brian Butler at Mercedes Benz of Loveland. I was pleasantly surprised by how personable and accommodating Ray was throughout the process. There was a delay due to a safety recall, but Ray was tireless in his efforts to keep me informed. I am thrilled with my new ride! Thanks Ray!
Wonderful customer experience. Repairs were communicated well and timely. Austin my service manager has done a great job both times I’ve been in for service. Would recommend.
Wife needed a new vehicle and since we've owned several Mercedes in the past we decided to view the offerings from Mercedes. Deciding on a G-Wagon we wanted to test drive. We were told they do not allow test drives on these vehicles as they are expensive. No s*** Sherlock. Wasn't even given a call back regarding our trade in. Oh, and they were asking $50,000 over retail. Yeah, I think we'll wait to purchase a new car from a reputable dealer. Not some small town BS Mercedes dealer that has no idea the level of clients they're dealing with. Complete and utter stupidity. Go elsewhere for a new car. And if you must purchase an MB, do so at another dealership.
This was my first time leading a Mercedes but I have leased other luxury cars in the past. Chase Albright, my salesman, was awesome. He was patient as I tried to figure out which car I might like and didn’t pressure me into any particular car. He listened to what I wanted and suggested different models based on my needs. I definitely recommend the dealership.
For more information on our listings, advertising, coupons, and mailers, please contact us today!