Excellent service department. I had heard MB Dealerships we're difficult to deal with when it came to servicing your Sprinter. Mercedes' of Loveland was awesome. I showed up with a check engine light on. They made the process easy. From Kasey the service adviser to Pete the mechanic, both was very informative on the process, it was a wonderful experience. I will been using them for all services on our Sprinter from here on out. In addition, Chase in sales was very helpful in setting up the MB app they provides vital information on our Sprinter. Thank you to all for getting us back on the road!!
My experience at Mercedes-Benz of Loveland was great. My sales person, Chase, was very informative throughout the process, but he was not pushy, but very friendly. The whole process was easy and pretty quick for buying a car. I have been at other places that it is a long, drawn out process, but not here. Every person that I had an interaction with was helpful, friendly, and very knowledgeable. Thank you MB of Loveland for a great experience and a wonderful car.
Mercedes Benz of Loveland was very helpful with getting my warranty work done on my Mercedes RV. James Swan, our mechanic went beyond the call of duty to get the job complete- thank you!! Also thank you to Casey for helping to get it done on time, during a very busy time. It is appreciated!
Our entire experience with Mercedes-Benz of Loveland was excellent. The manager Brian Butler took time to make us feel welcome at the beginning of our journey and also circled back along the way to ensure things stayed on track with the vehicle we ordered. Carols Sanchez, our sales professional provided deep smarts and helped us understand all the steps involved in this process. He communicated updates to us and answered the many questions we had. Felipe Sorzano presented the various options we had to finance our vehicle and various other important extra options we had at the time just prior to delivery. Both my wife and I felt all the communication was clear and transparent. We truly felt that they were pleased to serve us and interested in forming a relationship with us for the future.
The service was reasonably fast and the price was fair. Everyone is very courteous. I will return for my other services. Highly recommend.
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