Mattress Firm Loveland East

4469 E Eisenhower Blvd, Loveland, CO 80537, USA

About Mattress Firm Loveland East

4.9 / 5

from reviews

    Sydney Graff
    -
    April 17, 2022

    The customer service there is amazing! Jake is super nice, he helped me carry a bed frame out to my car last night. The whole experience was very quick and easy too.

    Daniel Parrish
    -
    May 11, 2022

    Great mattresses. Great prices. Friendly knowledgeable sales person. Thank you Jake!!

    Koolest BlackGuy
    -
    January 29, 2022

    After shopping all day for your mattress I finally came to the correct place. Jordan Young was amazing and helped me out to find the perfect mattress at a reasonable and fair price! 10 out of 10 and will recommend this mattress firm and Jordan to anybody who needs a mattress! GIVE THIS MAN A PROMOTION!

    Marilyn Foster
    -
    January 08, 2022

    I am sitting here 2 1/2 hours after they were told they would deliver our mattress and we have not been contacted nor has the bed been delivered. I contacted the store twice. The first time I was told we were two or three deliveries away and then when I called back they said they didn’t know because they subcontract it out for delivery. My husband and I have already waited two weeks for this bed and I’ve gotten no satisfaction when it will be delivered, no word, no one to talk to. Tried to talk to the chat online and basically just not given any place to actually talk to a person. This is the worst customer service I’ve had in a long time. Update on my review 1/8/22 I am moving my review up to three stars. The reason is because Jake worked very hard to make it right, even though our delivery was three days late. Unfortunately he was not able to get our delivery done the next day and it was three days late. But he worked very hard to work with me and to communicate with me. My main complaint was not being contacted or rescheduled when our delivery did not happen on the day it was scheduled. It appears to be a breakdown between communication of their delivery center and them. Our delivery guy David did a great job setting it up and making sure we liked what we got. I cannot give a higher review because of the lack of communication and inability of the store personnel to get the deliveries adjusted. So kudos to Jake and to David for doing their best to make the situation somewhat better.

    Susan Ray
    -
    May 02, 2022

    Mike, the manager at my store was very kind and understanding when I discussed my mattress issue. Nice person to deal with and highly informed.

    Mattress Firm Loveland East

    Our Address

    4469 E Eisenhower Blvd, Loveland, CO 80537, USA
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