Needed a new mattress to alleviate back pain and stiffness. Mike was great. He matched me with a great bed that was in my price range. He never tried to upsell me or push me into a bed that I didn’t want. He was really great explaining the differences in mattresses and answered all my questions. Will definitely buy from him again!
Mattress Firm has been an outstanding partner in our quest for the right bed. Having pending back surgery made it challenging, but Jake at Loveland East store extended their exchange policy to a date after my surgery. Mattress Firm obviously is committed to have customers come back again and again for a lifetime. Jake made customer satisfaction his highest priority, so refreshing and so often lacking today.
We enjoyed working with Jake and Mike on a special challenge with new bed furniture. Both were knowledgeable, helpful and friendly! We purchased our new mattress and adjustable frame from them. Thanks, guys!
OMG Jake was the best. He took the time to inform us on the various types of mattress suitable to the needs of my handicapped family members needs. He totally listened and was not detoured by the fact that we were gathering information for a potential client. As a result I purchased a bedroom set for myself. This order included calling multiple times to several stores to locate the items we purchased.
We walked in the door, Jake greeted us most graciously. He led me to a bed that ticked every box. I lay down on it and it took everything I had not to fall asleep. Go see Jake: he listens, he knows his product, and his inventory. He gave me *exactly* what I need at the perfect price. Thank you, Jake.
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