Scott was very helpful. I wasn't feeling too good when I went in. He explained all the different mattresses, and let me try them. Along with one of your pillows. Oh my gosh, he helped me order one and the two pillows. I can't wait to get them tomorrow and try them out. He was wonderful.
Because a mattress/box spring set is something we usually live with for a period of years, The Mattress Firm has been our preferred choice even though we don't visit them often. Our recent purchase of a mattress & box spring set was no exception to past experiences. The store personell were welcoming & knowledgeable, answering questions as we perused the broad selection of choices and price points. The whole process of choosing and purchasing was so efficient & easy. The scheduling of delivery and setup was equally satisfying as we were kept informed by the delivery team, both by phone & email, giving us a timing 'window' to accept or alter if needed, to conform to our availability. They were right on time. They were here & gone within minutes, leaving us a new bed while removing all the wrappings. The Loveland East Mattress Firm is easy to review because they put the needs of their customers first. I rate them "Five Stars" because they work for it and they've earned it!
I compared three retailers of mattresses. All carried comparable products. All had friendly knowledgeable sales people. Mattress Firm was a bit cheaper. So my decision was mainly price. But the sales people did a great job answering questions.
My husband and I needed a new mattress and Peter helped us find the right one. He was extremely informative and led us to several options based on our preferences. He wasn’t pushy for a sale whatsoever and genuinely seemed to care about getting the proper mattress for us. The experience was overall amazing and we will definitely be returning for our future mattresses.
Excellent and Patient guidance by the staff! We took at least 3 hours to decide on just the right mattress fit. We definitely didn't plan on taking so much time and very much appreciated Scott's thoughtful help the whole way. Looking forward to our purchase delivery!
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