I visit Massage Heights monthly and have always received great service from the time I walk in until the time I leave. It's convenient to schedule online, and the front desk has been very accommodating when I've needed to change my appointment time. Not only do I receive a great massage, but I am also usually shown a few different stretches to do at home to help alleviate pain until my next visit.
Matthew
-
February 01, 2023
Rating this one star by default. I had a highly negative experience with this Massage Heights. In short, after using their services, I experienced an injury and could not continue. I spoke with management multiple times about pausing/canceling my account, after consulting with medical professionals. After 8 months of not even a phone call, I assumed there was no issue. To my surprise, I received a call from Kingston Data and Credit International Inc, for the rest of my contract ($507.27).
Extremely disappointed with the lack of accommodation and communication displayed by this Massage Heights location in Loveland, CO.
I do not and will not recommend this location to anyone looking for massage services.
Stacie Richardson
-
March 20, 2023
I was early to my appointment given I needed to update medical records. I updated my records within a timely manner, before my appt started. Alicia did not pull me into a room until 8 min past my appt time. I was notified by the front desk staff that the reason for the wait was due to her getting the room ready. Alicia did listen to my problem areas and address them. However, I felt as though the massage was rushed. Another issue I had was that I paid for a full body massage and did not receive that. My legs were not massaged other than a quick 30 second rub. About halfway through the massage I heard two associates speaking rather loudly in the hallway for a good 10min. Upon ending the massage I greeted my masseuse in the hallway to see her on her cellphone and she asked me how everything was while walking me to the front desk. At checkout, I was notified my balance was 189.00 and completely caught off guard. I had previously understood my total to be $69 + additional add ons. I discussed the frustration with the front desk attendant and the issue was corrected. Overall, I did not have a good experience to say the least. I did not leave feeling refreshed and relaxed, quite the opposite. Previous experiences I had were great and I left feeling rejuvenated. I’m really disappointed in my experience and would like my concerns to be address for the sake of other guests. Timeliness and professionalism matter, and those were definitely sub par during my visit today.
TNC
-
January 06, 2023
After a year I have not found anyone that will listen to do a simple swedish massage. Your time starts in the lobby, so you are really paying for a 45 minute massage, and I find it to be even less most times. I will be cancelling this as the year is over. What a waste of money. They keep saying they have recommendations that will be a good fit. Never happens!!
Courtney Fickess
-
February 19, 2023
The massage was very nice and got rid of knots. The check in process was ok. It is a bit pricey but very professional.
Our Address
5865 Sky Pond Dr Suite G112, Loveland, CO 80538, USA
Claim Listing: Massage Heights
Please Login or Register an Account to Claim Listing
I visit Massage Heights monthly and have always received great service from the time I walk in until the time I leave. It's convenient to schedule online, and the front desk has been very accommodating when I've needed to change my appointment time. Not only do I receive a great massage, but I am also usually shown a few different stretches to do at home to help alleviate pain until my next visit.
Rating this one star by default. I had a highly negative experience with this Massage Heights. In short, after using their services, I experienced an injury and could not continue. I spoke with management multiple times about pausing/canceling my account, after consulting with medical professionals. After 8 months of not even a phone call, I assumed there was no issue. To my surprise, I received a call from Kingston Data and Credit International Inc, for the rest of my contract ($507.27). Extremely disappointed with the lack of accommodation and communication displayed by this Massage Heights location in Loveland, CO. I do not and will not recommend this location to anyone looking for massage services.
I was early to my appointment given I needed to update medical records. I updated my records within a timely manner, before my appt started. Alicia did not pull me into a room until 8 min past my appt time. I was notified by the front desk staff that the reason for the wait was due to her getting the room ready. Alicia did listen to my problem areas and address them. However, I felt as though the massage was rushed. Another issue I had was that I paid for a full body massage and did not receive that. My legs were not massaged other than a quick 30 second rub. About halfway through the massage I heard two associates speaking rather loudly in the hallway for a good 10min. Upon ending the massage I greeted my masseuse in the hallway to see her on her cellphone and she asked me how everything was while walking me to the front desk. At checkout, I was notified my balance was 189.00 and completely caught off guard. I had previously understood my total to be $69 + additional add ons. I discussed the frustration with the front desk attendant and the issue was corrected. Overall, I did not have a good experience to say the least. I did not leave feeling refreshed and relaxed, quite the opposite. Previous experiences I had were great and I left feeling rejuvenated. I’m really disappointed in my experience and would like my concerns to be address for the sake of other guests. Timeliness and professionalism matter, and those were definitely sub par during my visit today.
After a year I have not found anyone that will listen to do a simple swedish massage. Your time starts in the lobby, so you are really paying for a 45 minute massage, and I find it to be even less most times. I will be cancelling this as the year is over. What a waste of money. They keep saying they have recommendations that will be a good fit. Never happens!!
The massage was very nice and got rid of knots. The check in process was ok. It is a bit pricey but very professional.