Amazing deals! I always find what I need. There's so many cute things for babies and toddlers. Also, I loved how they opened up a Toys"R"Us in the store! My kids loved it
Normally I love this store, but today, while my son and I were shopping, there were a few associates that treated him rather unprofessional. Granted, he was dressed in "casual drag", but it holds no excuse for snickers and sneers. Not once was he asked if he needed any help and was treated by a couple, like he was a contagious disease. I shop this store a LOT, but considering going to a different location from now on, due to the treatment he received.
If I could go below this rating- I would. I am very familiar with Macy’s work ethics, morals, and values and how to extend that to their customers and one of their associates did not deliver. My parents went to return an item that I ordered online which did not fit me. As they did, Nicole or Nichole- however it is spelled- in the clothing department did the transaction. After my parents waited to be helped, they were waiting for her to process the return but then she proceeded to tell them how she felt like they were burning holes behind her head and how they made her feel uncomfortable as she adjusted her jewelry around. Mind you she treated the customers in front of them perfectly fine. Whether this was racially motivated or age discrimination, this is unacceptable and should not be allowed. Customers that get treated like this go home feeling less than others by how they were treated and leaves a negative image on this Macy’s.
We had a really helpful salesman Patrick in the men's department in Macy's at Centerra. He made sure my husband had the right size suit. He really went the extra mile. Appreciate the extra time and effort!
I am giving 5 stars – first and foremost – to Becky, a salesperson in the furniture department at the Macy’s in Loveland. I was living in Boulder then, so I first called nearly every Denver metro store, but no one in furniture answered. When I called Loveland, though, Becky answered immediately. She was nice and very informative, so I made the almost one-hour drive to Loveland. At the store, Becky patiently showed me several different configurations for sofa sets and coffee tables, which I appreciated because I had never needed that much furniture before. She listened to what I wanted and gave me suggestions without being pushy. It was clear that she wanted me to buy something that would work for me, not just to make a sale. After I placed the order, she gave me updates on the delivery status and checked with me afterward to see if everything had gone OK. She was truly the best salesperson I have ever encountered. As for Macy’s in general, I was surprised that at that time, prices for the kind of leather sofa set I wanted were significantly lower than at other stores. Plus they had the furniture in stock, while many stores were out and could not deliver for several months. Also, the items at Macy’s came with an exceptionally good warranty. The only part of the process I would rate lower was the delivery. The delivery people did not exactly provide the white glove service promised in the brochure and did not give me the leather protectant and cleaning products until I asked for them. But they found a box of products somewhere in the truck and did not damage the furniture. So overall, it was a great experience. The next time I need more furniture, I will check at Macy’s. If I find what I want, I will be giving Becky a call!
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