Patrick in the men’s section deserves a raise! He was so kind and helpful to me while I was looking for items. At checkout he informed me about all the deals and helped me save money. Such a kind worker, thank you!! Made my day.
This is a good, traditional department store that anchors the Promenade Shops outdoor mall. While it has a fine selection of goods, the men's department seems to be aimed at under-40 guys who aren't dealing with excess pandemic poundage. ;-)
I am giving 5 stars – first and foremost – to Becky, a salesperson in the furniture department at the Macy’s in Loveland. I was living in Boulder then, so I first called nearly every Denver metro store, but no one in furniture answered. When I called Loveland, though, Becky answered immediately. She was nice and very informative, so I made the almost one-hour drive to Loveland. At the store, Becky patiently showed me several different configurations for sofa sets and coffee tables, which I appreciated because I had never needed that much furniture before. She listened to what I wanted and gave me suggestions without being pushy. It was clear that she wanted me to buy something that would work for me, not just to make a sale. After I placed the order, she gave me updates on the delivery status and checked with me afterward to see if everything had gone OK. She was truly the best salesperson I have ever encountered. As for Macy’s in general, I was surprised that at that time, prices for the kind of leather sofa set I wanted were significantly lower than at other stores. Plus they had the furniture in stock, while many stores were out and could not deliver for several months. Also, the items at Macy’s came with an exceptionally good warranty. The only part of the process I would rate lower was the delivery. The delivery people did not exactly provide the white glove service promised in the brochure and did not give me the leather protectant and cleaning products until I asked for them. But they found a box of products somewhere in the truck and did not damage the furniture. So overall, it was a great experience. The next time I need more furniture, I will check at Macy’s. If I find what I want, I will be giving Becky a call!
Call 5 different departments to ask for product availability. Seems like everyone is very busy. Get there and it's dead with phones ringing off the hook and salesperson deliberately not answering.
I went in to shop for my granddaughters birthday. Wasn't much to see. Kind of a disappointment. It would probably save time shopping on line . Lots of things for women and men . Not so much for children.
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