I’ve lived In this area a long time, I’ve shopped this location a few times over the last few years even before Covid and this was my most pleasant experience. Went yesterday, Monday, gentleman working was super friendly and helpful even though he was helping a family with a hat on their machine. He helped me find what I was looking for, the hat he made for the family came out super nice so I got a signature on my broncos hat. The group in store lately has brought me back to lids.
New staff has changed the culture in this store. Lids bringing new products and a staff that follows hours and makes great custom hats? Say less.
Went to the mall at 4:30 today, doors were locked and said be back at 5. No big deal, I went to a couple stores and came back around 5:30 still no one there with doors locked. Went back at 6, waited 20 mins outside and in that span a ton of people came up trying to get it but never an employee returning to work. One kid walked by and asked if it was locked and said it happens all the time. So, went to dinner and came back at 7:45- doors locked with people in the store and the employee came up and said sorry closing early and didn’t let us in? Looked like it might’ve even been his buddies in the store.
Made two trips to Centerra store today. First at 10am. Store closed. No hours posted. Came back at 4pm to have a hat made. We were told they couldn't make a hat today. Two wasted trips. Not going back.
Walked in at 1:15 pm on Thursday Dec, 16th. The young lady working asked what I was looking for, I replied a child's sized snap back and would like you to embroider something on it. To which she replied, I can't embroider it I am closing early. "What time", I asked? She says, as soon as possible, corporate wants me to close early. So apparently, Lids Corporate wants to send customers away from a failing retail store less than two weeks before Christmas (at 1:15pm) Strong decision making folks.. See you never.
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