Bought a used 2016 Buick Envision back on September 19, 2019. We test drove it at night and my wife did paperwork the following day and picked it up. A couple months after taking it home I walked across the garage and noticed small hail damage across the hood of the vehicle and top of the cab. Of course it was past the 30 days already so I put it off as it was minor and didn't bother us personally driving it and figured there was nothing we could do about it at that point. We are now trying to trade the vehicle in for something larger and they are saying it will be a $3,000-$4,000 hit. Called King GMC to discuss the issue and they essentially said there is nothing they can do about it. I asked it they normally inspect a vehicle for hail damage and list the vehicle accordingly as "hail damaged" or adjust the price accordingly. They essentially said sorry but it is what it is and if you valued it enough to purchase it for that amount that's all that matters. I fully understand this is partially our fault as we should have really inspected the vehicle prior to taking it home. At the same time you would hope a seller would inspect the vehicle properly and have the principles to tell the customer that it is hail damaged and mark it down accordingly. This had neither, listed at full blue book value. Our company and I personally have purchased many vehicles from GMC over the past 16 years but I definitely won't be from King GMC. I would recommend Weld County Garage in Greeley.
Paul was wonderful, only a short wait to be greeted and my car checked in. A little longer of a wait for the labor to be done than I expected since I had made an appointment, but not at all a complaint as they were very busy, so the wait time was shorter than I would expect at any other business under the same workload. Paul explained the work done, work recommended and the bill very plainly and was easy to understand. He walked me to my car and made sure the CPU had been set to reflect the work done (oil change) and made sure I was happy with my service before I left. All of the techs who handled the actual labor were respectful to my property, speedy with their work and cleanly. Each employee I saw smiled and waved/nodded a greeting and I was very comfortable waiting while the work was done.
Ed our sales associate and Tim who handled our finance / paperwork were phenomenal. Ed was polite and employed none of the infamous high pressure techniques dealerships can be known for. While he was new, he had endless patience for our questions and diligently found answers for us. Tim was personable and easy going, made the paperwork very easy and explained everything very well. My one complaint would be that the manager (whose name escapes me) tried to undervalue our trade for which I had no less than 5 equal offers in writing from other dealerships. Stay strong and come in with other offers to avoid this.
Here on summer vacation when our car developed problems just as we pulled into Ft. Collins. Reached out to king Buick GMC first thing in the morning. Scott with the service department was able to get the vehicle not only looked at but fixed within a a few hours in the morning. He was very kind , courteous and understanding , developing a back up plan in addition to being informative and on top of the situation. Back on track with our trip thanks to king Buick GMC and Scott in the service department.
My experience was excellent. I worked with a service advisor named Tyler, who I have worked with before. He explained things carefully and arranged for the appropriate "fix". The work was completed properly, on time and under the estimate.
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