Stopped in there today looking for a suit for the first time in many years. They seem to have cookie cutter sizes in the combination jacket/slacks sets that don't fit my non-cookie body. I could have done a mix a match but not what I think I want. Nice suits though and the young lady "Rae" was extremely helpful. So even though I couldn't find what I needed I left with a positive feeling and can highly recommend this store and this young women if you need a suit.
We had a great experience selecting a suit for an upcoming wedding. We were promptly greeted by Dylan and he’s amazing, efficient and pleasant to work with. We had a less than desirable experience at a competitors in Fort Collins prior to our visit today. Dylan @ Joseph A Banks really turned our day around. Thanks Dylan!
This has been a horrible store. We were first introduced at a bridal show. We ended up going there after since my fiancé wanted a custom suit. The first time we were told the manager was not in on weekends and would need to come back during the week. We ended up going back during the week and they wouldn’t even work for us on that. We kept being told it had to be this one person who appears to never be working there. We will not be returning to this store to get a custom suit. If I could give 0 stars I would.
Its not if something goes wrong that is the issue... its when something goes on how it is handled. Have done business with Joseph A Banks for over 30 years... Always had Great Customer Service, until our doing business brought us to the Loveland, Colorado Retail Store. Issues were created regarding alterations and fit of suits, sport coats and pants originally bought on line, alterations done at the Stapleton Store, which were incorrect. Corporate suggested taking them to Loveland Store for corrections. Loveland store recommended that we go one size up on all suits, when the suits came it, too big to alter down. Then covid hit in the mix, things got delayed. Then able to continue the process, had to deal with Store Manager Neil at the Loveland store. His arrogant, non cooperative, I don't give a care what you and corporate agreed upon started with the initial phone call to make an appointment to get the ball rolling again. End result was that he kicked me out of the store, threatened to call the police if I did not leave. He did agree to do a few of the alterations and after a few weeks of not hearing back about the alterations, I called and talked with one of the associates, she said, she had to talk to Neil and would call me back. No return call. So I started calling and no one would answer the phone. Actually I called 103 times and no one answered the phone. This is how much Neil values quality, top rate, customer service - they won't return a phone call or answer the phone to answer a simple question. The end result of this total experience at the Loveland store is that I am not welcomed back in the store because they do not have a manager who can conduct himself in a professional adult style manner. Therefore, when I talked to corporate last, to resolve the final issues, I asked about coming back to the store, I was told, "No." But, then it was suggested by corporate that I could set up an appointment to visit the store and they would arrange it so Neil would not be present. So, since I am not welcome in the store, JAB does not want my business. It is sad that a 30 year plus relationship is ended because of a store manager who has numerous negative reviews and or complaints. So buyer beware, if you shop at this store, it is highly likely you will receive poor customer service and maybe even kicked out of the store or have the police called on you. (If you check out the reviews, you will find another customer was told by Neil to leave the store or security would be called.)
Visit on occasion for formal clothing help/ ideas. Latest visit was to complete an outfit for a wedding, and Fonz delivered with an ACE! Got several complements on shirt / tie he recommended to match 3 yr. Old Joseph A. Bank dress-vest .... BOOM!
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