Great hotel. No issues. Breakfast was good. Room was very clean. Staff is incredibly nice.
The reason for the deducted star is that on our last day, a gentleman complained to the front desk about something. From my understanding, his complaint was ridiculous to say the least. The hotel treated him with respect and provided a free room. However, once he walked out, one man said very loudly "oh my God" and started laughing and they all began talking loudly about his complaint negatively.
I understand it was absurd but from my perspective, it was difficult to enjoy breakfast while they were fussing over it. Quietly talk to your coworkers in the back or whisper about the experience. Don't make it known to everyone in the hotel.
Lil blue
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January 01, 2023
Our stay was great the staff gets 5 stars. The reason this is only getting 3 stars is because the bed was horrible for the 2 nights I stayed I probably got 9hrs of sleep total. This was my first stay and will be my last unless a upgrade happens. I also probably won't look for Hiltons to stay at in the future. We have way to many brand hotels that have upgrade rooms with better beds
Savannaha Swilley
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November 22, 2022
Would not recommend. Front desk staff was rude and unaccomidating! Booked thru a booking site, showed my reservation and was told that didn't matter.
Whatever happened to good customer service?!
We took our business to a different place.
Michelle Sharp
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December 25, 2022
This hotel was easy to get in and out of. I was having surgery and was easy to get to the surgery center. Only has 1 handicapped room so call before booking.
tanto tanto
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August 23, 2022
Update: added a star for the response from the hotel manager , at least it shows they are taking feedback seriously, which is appreciated.
Paid $12/day parking in a suburb... not sure why they think they should charge but I'd pick a different hotel.
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5500 Stone Creek Cir, Loveland, CO 80538, USA
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Great hotel. No issues. Breakfast was good. Room was very clean. Staff is incredibly nice. The reason for the deducted star is that on our last day, a gentleman complained to the front desk about something. From my understanding, his complaint was ridiculous to say the least. The hotel treated him with respect and provided a free room. However, once he walked out, one man said very loudly "oh my God" and started laughing and they all began talking loudly about his complaint negatively. I understand it was absurd but from my perspective, it was difficult to enjoy breakfast while they were fussing over it. Quietly talk to your coworkers in the back or whisper about the experience. Don't make it known to everyone in the hotel.
Our stay was great the staff gets 5 stars. The reason this is only getting 3 stars is because the bed was horrible for the 2 nights I stayed I probably got 9hrs of sleep total. This was my first stay and will be my last unless a upgrade happens. I also probably won't look for Hiltons to stay at in the future. We have way to many brand hotels that have upgrade rooms with better beds
Would not recommend. Front desk staff was rude and unaccomidating! Booked thru a booking site, showed my reservation and was told that didn't matter. Whatever happened to good customer service?! We took our business to a different place.
This hotel was easy to get in and out of. I was having surgery and was easy to get to the surgery center. Only has 1 handicapped room so call before booking.
Update: added a star for the response from the hotel manager , at least it shows they are taking feedback seriously, which is appreciated. Paid $12/day parking in a suburb... not sure why they think they should charge but I'd pick a different hotel.