Worst decision to buy Total Wreck. Called Best buy "cust serv" for months for different ongoing issues with 3rd party vendors, NO communication at all about delays, poor or inaccurate information. And unexpected surprises...such as, oh sorry we won't be able to install it. But we can leave it in your living room and the next guys can do it
After waiting 10 minutes for a Geek Squad person i was disconnected. Now I'm on hold again, a mere 25 minutes and only talked to "Joey" who said he'd go grab someone. Hate to hang up, hate to spend the rest of the day on hold. C Neckel
Fantastic team that quickly and professionally handled the issues that occured with my nintendo switch. Gene and Daniel did an absolutely fantastic job to make sure everything was right! Could have asked for a better customer experience.
I made the mistake of trusting my computer repair to them. I ended up paying a premium price for substandard work and service. You would be lucky if you hear from then in under a week and you can't even call them to check up on the progress. In Loveland CO you would be much better off going to PC Parts and Repair.
Made an appointment for a broken iPhone screen. I was told it would be 10-12 minutes to run a diagnostic on my phone, it’s a broken screen I don’t know why we need a diagnostic but OK. Forty minutes later the tech said he was done and needed to check for parts, I had an appointment to fix a broken screen shouldn’t we have done this before his 40 minute diagnostic? He came back and told me they don’t carry parts for red iPhones and I would have to go to Boulder. When I asked him why I had to wait for a diagnostic when the screen was clearly broken he ignored me and continued working on his computer, he didn’t look up he didn’t say anything just ignored me until I walked away. That was my first and last experience with The Geek Squad and I will never go back to that Best Buy.
For more information on our listings, advertising, coupons, and mailers, please contact us today!