I took my vehicle about 2 weeks ago , Ryan was awesome, he was really honest. He explained everything that was done to the vehicle , and he recommended certain services, but also explained they were not required at the moment . He was super friendly . Doug was also constantly calling me before he did everything to my Toyota corolla. Everything that was done to my vehicle was approved by me before hand . Also when I asked for tire recommendations I wasn't given the most expensive tires prices , they gave me several choices from the most affordable prices all the way to the top. I liked this place better than the one in Greeley. Staff were friendlier and not rude .
Had oil change on 4/14/2022, went out of town when my car started overheating. Took it to another shop and was told I had no coolant in my car. Heads up, apparently the only thing they top off is your washer fluid. I was never informed that my coolant was low. Thankfully I didn't seize my motor. Firestone should have told me I hardly had any coolant in my car, as the outcome could have been much worse. I called them and all I got was a "sorry" by someone who seemed to care less!
It's 12:30 pm on Sunday - I called 2 times and it just rang. I figured they were just busy, no worries. Drove to the store. It's closed (Google says open 9a-5p). No sign on the door or anything. So that's cool I guess.
Excellent little repair shop. Friendly and helpful staff, quick service, reasonable price. Comfortable waiting area.
I made an appointment online, picked out tires, and received an email confirmation stating I would be contacted if my appointment time became unavailable. I showed up to drop off my vehicle and found a hand written note on the door saying they were closed. I called the next business day to speak to someone to resolve the issue. However, he was totally unhelpful and basically just doubted the fact that I had even made an appointment, since "the store had been closed". I'll be taking my business else where. I would advise you to do the same. Very poor business practice.
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