Excellent little repair shop. Friendly and helpful staff, quick service, reasonable price. Comfortable waiting area.
I would give negative stars here if I could. I brought my car in to have the ac worked on. They told me there was a crack in a tube, it was pretty inexpensive but they’d have to order it from BMW the next day. I didn’t hear anything the next day so called the following day and was told the part was never ordered, it would be $683, and it might be in sometime the next week. Nick then told me I might be better off going to the dealership. I thought he was being nice and helpful. Took it to the dealership where I found out they had completely drained the Freon and there was no crack in anything. The dealership refilled the Freon, tested for leaks, and everything was perfect. They were done in just a few hours. I don’t know if Ben and Nick at Firestone thought they could be unethical and lie because I’m a woman or if they do this to everyone but I will never be back. Take your car somewhere else.
My car broke down and my tire shredded on hwy 34. I figured Firestone was closest so I got towed there. Despite being super short staffed and by appt only, the guys managed to squeeze me in the next morning. I don't live in town and had no way to pick up my car, so they arranged for me to pay over the phone and left my keys for me so I could pick it up after hours. They took what could have been a very stressful situation and made it as easy as possible. I am so thankful!
I've been taking my vehicles to Firestone for years. This was my first visit to Firestone in Loveland. Very impressed with the customer service. Dennis was very knowledgeable about the tires Firestone had available for my truck. Had the wheels rotated and aligned. Saw two technicians check the torque of the lug nuts. Truck rode great after.
Oh man, where to begin? They recommended my timing belt be serviced, I have a chain. They said my cabin air filter needed to be replaced, it was a month old. They used the wrong oil and also put in too much oil which they charged me an extra $12 for. I have a fumoto valve that had a plastic lock ring. I say had because they failed to put it back on. If you want to be charged extra for services that you don't need that will be done incorrectly, this is the spot.
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