I took my vehicle about 2 weeks ago , Ryan was awesome, he was really honest. He explained everything that was done to the vehicle , and he recommended certain services, but also explained they were not required at the moment . He was super friendly . Doug was also constantly calling me before he did everything to my Toyota corolla. Everything that was done to my vehicle was approved by me before hand . Also when I asked for tire recommendations I wasn't given the most expensive tires prices , they gave me several choices from the most affordable prices all the way to the top. I liked this place better than the one in Greeley. Staff were friendlier and not rude .
Was a repeat customer at this shop, they were very helpful when I bought my tires. Last time I went for an alignment and tire rotation I was told they could do the service but could not guarantee it because “the tire bearings needed replaced” and said they could give me a quote. Took it to an actual honest mechanic and there’s nothing wrong with the vehicle.
Had oil change on 4/14/2022, went out of town when my car started overheating. Took it to another shop and was told I had no coolant in my car. Heads up, apparently the only thing they top off is your washer fluid. I was never informed that my coolant was low. Thankfully I didn't seize my motor. Firestone should have told me I hardly had any coolant in my car, as the outcome could have been much worse. I called them and all I got was a "sorry" by someone who seemed to care less!
Completely useless shop. Made the trip to get my truck heat looked at. Arrived on time for my appointment to be told it'll be a couple days to get looked at, followed by the realization that they're not equipped or knowledgeable enough to work on it. Steer clear.
My battery light popped on unexpectedly, so I asked Firestone to see if I could stop by and have them scan my car to see if it was an alternator problem or a battery problem. They were kind enough to let me know that my alternator was the issue in no time flat. Thank you for being such a help! Would absolutely recommend this service/location to anyone looking for auto care.
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