I would give negative stars here if I could. I brought my car in to have the ac worked on. They told me there was a crack in a tube, it was pretty inexpensive but they’d have to order it from BMW the next day. I didn’t hear anything the next day so called the following day and was told the part was never ordered, it would be $683, and it might be in sometime the next week. Nick then told me I might be better off going to the dealership. I thought he was being nice and helpful. Took it to the dealership where I found out they had completely drained the Freon and there was no crack in anything. The dealership refilled the Freon, tested for leaks, and everything was perfect. They were done in just a few hours. I don’t know if Ben and Nick at Firestone thought they could be unethical and lie because I’m a woman or if they do this to everyone but I will never be back. Take your car somewhere else.
I've been taking my vehicles to Firestone for years. This was my first visit to Firestone in Loveland. Very impressed with the customer service. Dennis was very knowledgeable about the tires Firestone had available for my truck. Had the wheels rotated and aligned. Saw two technicians check the torque of the lug nuts. Truck rode great after.
There's a guy named Kyle that works here. He's good, he's pure customer-service. Doesn't try to oversell you on tires and doesn't try to nickel and dime you for a simple tire repair of $20. He's good and he helped me on the road!
How ridiculous is it to have a policy to not mount tires that have hit the ground, even though they are brand new and used for 2 months only? Have you never heard of seasonal tires? I recommended never using any Firestone ever. They have lost me as a customer for life now.
Worked with a kid named Ben....he was an absolute pleasure to do business with. Just a simple flat repair but his customer service skills and knowledge for his age stood out above the rest. WHEN I come back, I'll be coming because of him. Thank you Ben!
For more information on our listings, advertising, coupons, and mailers, please contact us today!