My group was traveling across the country - from Washington to the east coast. We were staying at a different hotel and had a terrible experience. We were able to call the Fairfield Inn and they were able to accommodate all of our requests. Upon arriving, they had water and snacks waiting and was super sympathetic to our experience. Cora met us there in the evening and provided incredible suggestions for a good meal (and drink!) in Loveland and made sure that we were taken care of. Upon leaving, we had a wonderful conversation with Marie who recommended some phenomenal restaurants to try in Denver - which we ended up going to two and they were both AMAZING. The customer service experience in itself is worth the 5-stars! An even better bonus was that the beds, room, and overall property was excellent too!
Came here to have a stay-caution. It was amazing!! Ben gave us an upgrade. The room was clean and the staff were amazing!! So friendly and helpful. They will go out of their way to hep you!! Thank you for making this trip amazing! We will def come back again and again.
Booked a room for two nights months ago. I was just notified, one week before my arrival, that my reservation was cancelled "due to Covid", whatever that means. I had to scramble to find another hotel at the last minute, costing me over $100 more. No alternatives were given, no compensation from Marriott for the inconvenience and additional cost. I'll look at other chains going forward that actually care about their customers.
Did NOT even go!!! I called to check on my early check in and was informed the pool is closed and empty! With the pool being the ONLY reason for going there’s no sense it taking children to sit in a room. I was even told there sister hotel less than 30 seconds away... yet I’m unable to move my reservation?
Very comfortable bed. Clean. Great staff - especially Ben at front desk - he was extremely helpful and professional. Will definitely be back if I'm in the area.
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