I was disappointed with the service I received today. I tried to return a pair of slacks I paid $128 for but because there was one black tag that read “Do Not Remove” I was unable to return. I asked if I can at least exchange for the right size so it’s not a complete loss. I was told no! I asked for customer service’s number. When I called I was told it’s up to the manager’s discretion. They also said the manager could have gave me store credit or exchanged for the right size but since they didn’t I can try returning at a different Express store. So make sure that tag is on your clothing when you purchase and be careful not to remove. The Loveland manager does not do any returns without that one tag!
Express is one of my favorite stores.to shop at for dress clothes. I'm not sure why the selection is so limited for Men, but it was disappointing for sure. Hopefully it's because of the pandemic and things will get back to normal soon.
I have always shopped at this location until now. I went in on Sunday around 4ish. There we’re 4 employees working and not ONE said hi welcome nothing. 2 if the employees just looked at me. I felt as if I shouldn’t have been in there. Point well taken I will continue to shop on line Sadly disappointed
Bought a pair of jeans here and they didn't fit as well as they did in the store, the way genes usually do. I took them back to the store and they didn't have my size in stock, so the manager exchanged for the size I needed and had them shipped to my house at no extra charge! It was a perfect example of what above and beyond customer service looks like! Top marks!
I went shopping here yesterday with my mother, looking for an outfit to wear to a wedding. We walked in and my mother immediately walked over to a dress that caught her attention. I saw an employee folding clothes just inside the door. He asked us how we were doing and I said we were fine and asked him the same. He didn’t answer, just stood there staring at us. Then he practically yelled “How we doing??” in an aggressive manner, which shocked me, and I replied again that we were fine. I turned to follow my mother but I heard him talking again so I turned back. He had returned to his folding and, without bothering to lower his voice, said sarcastically into his headset, “I just love it when customers ignore me when they walk in. It’s just the best.” I was absolutely appalled. I have worked in retail for years and I always do my best to be polite while I am out shopping, but I have never encountered an employee who was this arrogantly rude. For an employee to blatantly badmouth a customer in front of their face is completely unacceptable and gives the company as a whole a terrible reputation, not to mention that anyone listening to him on their own headsets would have known that he had done this yet they chose to do nothing about it. We left and will not be returning to this store again.
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