Delivery was fantastic. Design was great. Was recommended an ottoman that looks fantastic but was originally out of my comfort zone. I trusted the designer and not LOVE it. Everything was easy and explained. I only gave 4 stars instead of 5 because the expected delivery date of my sofa is 8 months after I ordered it. I already have my rug, chair, and ottoman. I hope the rug doesn't get to used before the sofa comes. It would be really nice to have it all together so I know what else I need to do to complete the room.
Excellent service. Kept me informed regularly through a long wait for new furniture. I ordered a custom piece and their estimated timelines were spot on. Customer engagement and delivery was top-notch.
We have been using Ethan Allen's design services and working with Stanna for about a year now. Stanna did a great job of putting together designs for a couple rooms in our home. She focused on our design tastes, requests, and existing colors in our home to create wonderful spaces that we love! Stanna has been patient and easy to work with as we slowly purchase the pieces we want as budget allows. She has been great a communicating the status of our orders with a monthly update while we wait on production and delivery. We will definitely keep working with Stanna and going back to Ethan Allen for quality service and quality products!
I ordered two items from Ethan Allen back in February--one that needed to be ordered and one off the floor. Not hearing from them for more than a month, I called to find out where my floor item was. They said they did not have the right phone number for me and so could not call to arrange delivery. My phone number hadn't changed, so I don't know what that was about. I finally got the piece and it is fine. My problem is that the ordered item delivery date is unknown. First, it was going to be delivered within 2 weeks of ordering. That is why I took the chance. Now it looks like it is still more than a month out, which means the wait is more than 3 months. They NEVER call to give me an update, it is always up to me and one call usually turns into two or three calls since they have to check and then have someone else call me back or they "forget" and I need to call back yet again. These are not inexpensive items and everything needs to be paid in full--up front. What if they go out of business? They have had my money for several months already and there is no confirmation of when I will get what I paid for. This is my first experience with Ethan Allen and unfortunately, it will be my last.
Stanna did an amazing job helping us with furniture design and layout on our family room. We highly recommend Ethan Allen and Stanna!
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