Outstanding from the moment I arrived until the deal was done. Marlon was outstanding. Finance Manager, Outstanding. Both were great to talk with. Marlon has followed up and checked in on me three times since purchasing the vehicle. Responsive. Just great to work with. Would confidently recommend Marlon to anyone that asks.
Sales rep. is not as professional as someone would expect when buying a seventy thousand dollar truck. After getting the truck to the dealership the truck was 3 thousand more than what I was told when I put money down on it. The finance department was pleasant to deal with but dropped the ball on sending out the finance paperwork for me to sign. They promised the paperwork would be sent out on a Friday never showed up. On Monday when I contacted the finance gentleman he said it wasn’t sent out yet it would go out that night. Wednesday I still hadn’t received the paperwork so I reached out again. Not only had they not sent it out it was sitting in their office. One of the most unprofessional and Unpleasing business transactions I have ever been apart of. One would think when they put a down payment of forty thousand on a truck and jump through all the hoops the dealership would be attentive to the customers whom ultimately keep them in business and pay their wages! I will never purchase anything from this dealership again!
It was seamless. I called and made an appointment about a specific vehicle, the Equinox, ahead of time. I took it for a test drive, which went great. We really loved the Equinox and decided to purchase. Everything from beginning to end was made very easy and was outlined in clear detail. I was given all of the details about warranty opportunities and other cars that were similar to the one I was looking at, but was not overly pressured. It was a wonderful purchasing experience and I really appreciated the thoughtfulness and patience of all of the individuals I worked with. Kirk, specifically, was very helpful and extremely friendly and kind.
I got a fluids change done and it was speedy. They were able to squeeze me into a time slot on a Saturday just before they closed and it only took an hour for them to complete the job. I was able to get a quick lunch with a friend and they notified me when my truck was done via call. The receptionist was clear and consice and I was only in the building for about 10 minutes throughout the whole experience.
This place was amazing. Our truck was hit by lightning and was fixed in two weeks. My advisor was on top through this whole time . What an amazing team we had through this whole process. I rate this team a 10 star. Thank you again
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