Crossroads Hyundai service department always takes such great care of my car. The service associate DJ is AMAZING! He goes out of his way to make sure all my concerns are addressed and actually knows me by my first name! I am so grateful for the respect I am given and will never take my car elsewhere.
Truly, it was a great experience that started a couple of months ago. Toyota owner for last 30 years. Live in Denver, and I visited several Toyota, Hyundai, and Kia dealers (both in person and online) in the metro area with some good results and some 'ehh' results. In late June, I happened to be in Loveland for my daughter's volleyball camp, and I stopped by Crossroads as I was interested in a very specific model/color/interior/accessories package. The sales person (Cameron Rudd) took the time to understand the things driving my decision and my wants, and luckily, he and general sales manager (Dave) worked to find a 2023 that fit those. We arranged for it to come to Loveland. Unfortunately, nature's hail games impacted the delivery. Cam and Dave then worked to get me a 2024 and made sure all matched my needs and expectations given the circumstances. Picked up on Saturday, and the paperwork was all ready and took 20 min to fully complete (Tyler was great to work with as well!). A great team and experience! Highly recommend a visit if looking for a new vehicle. Thank you, Cam, Dave and Tyler!
Bought a '23 Santa Cruz from Lorie and it was such an amazing experience. So much so, that I sent my son and he bought a '23 Tucson yesterday from Lorie too. She was extremely knowledgeable about the cars and there was no pressure at all. Not once did I feel like I was dealing with a "pushy" car salesman. She was so easy and pleasant to work with I immediately felt comfortable. I had lots of questions because I have to make sure the car is a right fit for me. Lorie is a seasoned professional and certainly knew her stuff. Not only about the vehicle but the whole buying process. I knew exactly what I was getting into because she explained everything. There was a delay getting the Santa Cruz from another dealer but she handled it and kept me informed like a champ. Not only would I BUY HERE AGAIN, but I will be sending more friends and family down to see her again. Thanks again Lorie for one of the funnest vehicles I've ever own.
Crossroads Hyundai employees went above and beyond in the purchase of our 2023 Palisade. Torin was attentive and kind throughout the process. He was so helpful in choosing the right car for us. We purchased the Palisade before it was on the lot and he updated me frequently on the status of its arrival. He showed genuine interest and excitement for our purchase when the car did come in. I looked forward to coming in to see Torin when the car arrived and it was fun to get photos with him. He made the experience a good one for sure! Also, we appreciated how Dave in finance was up front and showed us our options in financing with no hassle. He worked with our desires and made a way for us to trade in our car and get this new one in a quick and simple way. This was definitely our best car buying experience. I definitely recommend Crossroadss Hyundai!
We purchased our Palisade in Montana and were extremely pleased with the dealership in Missoula. Did not think we would find as good of service when we moved, but Crossroads has been excellent. Clean/comfortable facilities if you need to wait. Good communication/notifications of progress for service. Friendly employees… in complete contrast to Crossroads Hyundai, I once walked into the Hyundai dealership in Cheyenne WY and looked around for about 15 minutes without a single employee even saying hi; so it’s worth the drive if you live in Cheyenne.
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