Geoff in service is awesome. Truly cares about you, your budget, and your car. I think they have a tendency to 'upsell' services. Such as tires and brakes maybe 6 months before you actually need them but other than that, its very good.
Car fixed and shiny as new! They always do a great job at cos👍 Konner makes the whole process very easy great communication so i always know what's going on with my car and i am confident the repairs will be done correctly. the whole team at BMW always makes sure I'm running smooth
Took car in for low oil light. Paid over 5k in unexpected repairs. My heater worked fine with no problems prior to taking to shop. Within 2 hrs after picking up after repairs were completed, I called to let them know the heater on driver side was not working. They took it back and wanted to charge me an additional $500 to repair. Told me something coincidentally broke to make the heater not work while in the shop for other repairs. Even though they did an antifreeze flush which is known to sometimes cause this exact heating issue. They insist it is not related and coincidental. I refused to pay anymore after being bled for over 5k, so now I have a cold car as result. Brian is who I worked with. It is no longer CO’s, is under new ownership.... Would not recommend.
After calling several other dealerships and getting a run around. I called the service department and spoke with Jeff . He was not only knowledgeable but friendly and honest and answered my questions. I would recommend anyone needing assistance with their BMW go here.
The experience was refreshing. No haggling we bought the vehicle we wanted in a very timely manor. Michael Gonzales was prompt, to the point and completed most of the paperwork before we arrived. We traded in two cars to get this new one with cash and he asked that we send proof of insurance and out license to perform obtaining the paperwork. He was courteous and friendly and had the vehicle prepped for us when we arrived. It was a pleasure doing business with this dealership. I wish they all were this organized.
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