Good location. Not far from the freeway, but close to shopping, food, etc. The room was nice and appeared clean. The pool was fantastic. It is an indoor pool with a 3-story water slide as well as a small beach-entry kiddie pool area. There is also a jacuzzi outside with some outdoor tables and chairs. Breakfast was good and the on-site gym was above average.
My parents had reservations at this location to come for a visit with my family in Greeley. My mom became ill from cancer treatments and was unable to travel. I realize the reservation was “non-refundable” but sometimes management needs to make exceptions to the rules. They gave the hotel several days notice about having to cancel but management stuck to the policy without a care for their customer. They refused to refund $400! I have made multiple “non-refundable” reservations at Marriott chain hotels and was forced to miss travel for various health reasons in addition to scheduling conflicts that arose. In EVERY SINGLE CASE, those hotels refunded my stay and did not penalize me for having to cancel. One time was a same day emergency. Some of them were independently operated just as this location is. There is absolutely no excuse to refuse to refund a reservation especially when someone’s health is the reason. I would strongly recommend against making a reservation with this hotel and since the parent brand would not help, I would strongly recommend against staying at any Comfort Suites. I guarantee I will NEVER consider this line for future travel.
Great place! You could tell they were understaffed but the front desk was doing all they could. The main issue is people checking in with a bunch of kids who don’t know how to behave. take them to grandmas, not a hotel… Because you are staying at a hotel, does not make it your home. Tell your kids to be quiet and respect others, stop running the halls. If they are bored, go let them run around (outside) Not the hotels fault, yours as an entitled person. Thanks for looking!
Checked in at 3:00, was given the wrong room. Immediately had to go down and correct it. Was up charged even though it was the room we booked. Upon arrival, at 3pm, we asked for a crib and extra pillows to be delivered to the room. Assuming this would be handled, we went off and did some things and came back around 7:30, no crib. No pillows. Called front desk and was assured they would be brought up in 5-10 minutes, 20 minutes later I called down and was told there were no cribs left. This is a huge deal because we don’t co-sleep. Asked for pillows to be brought up. Nothing. Walked downstairs 30 minutes later and picked them up myself. As if this annoyance wasn’t bad enough, upon getting into the room the couch was stained and ripped (whatever) but there were used tissues in the bathroom. We left them there. Went for a swim and the pool and slide is covered in green slime. (Whatever again) it’s a cool pool. But go upstairs to shower and the shower wouldn’t drain. I asked my husband to use his knife to open the drain pan and it is LOADED IN BLACK HAIR LIKE POUNDA OF BLACK HAIR AND LINT LIKE STUFF- so much so a knife couldn’t even cut through it. Again called the front desk. Was told she’d be up in 5. 30-40 minutes later I call down, and was told there’s nothing she can do to fix it. Just a true embarrassment on the staff.
Initial room was a disaster. No cleaned and foul smelling. Night clerk was defensive and had no customer service skills. Manager went out of his way the next day to apologize. In these times of staffing shortages some of the issues were understandable. It was a nice property overall. Would suggest some customer service training for the night staff and having a housekeeper on duty till 6pm to cover potential issues if at all possible.
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