The ladies at the front desk were very helpful and friendly! Fun pool for the kids and good breakfast! Great location to area shopping center and restaurants. Large clean rooms.
So we booked online and paid in advance . We where coming with all our kids for vacation for July 4th when we checked in the girl looked really confused and asked me for my card for incidentals. Knowing this is a policy I complied I had adjoining rooms and they where clean. I get a notification that I was charged two different times totaling 600 I went down stairs to ask what was going on and the same confused girl told me I’m being charged nightly. I told her I paid in advance She said that’s not what her computer says I told her I don’t care what it says I have a receipt and to call her Manager. She said she’s the only one in charge I told her she needs to call someone and she called Gavin the manager. He told me I was charged upfront for incidentals I asked why so much he said we have to pay just in case there is a theft. I told him I will call corporate to verify. Next day comes Gavin informs my wife that if I say one more thing he’s throwing us out. I called corporate and they asked me to call him using my room phone ii did and asked him what was going on he got mad told me he warned me and is throwing us out and called the police CORPORATE ESCALATIONS HEARD EVERYTHING!!!! Bottom line guys this is the worst customer service I have ever seen do not be fooled by their shiny pool slide There is a price. Gavin is a big diva who will throw you out before getting facts I blame Choice Hotels for not training him properly. The service isn’t worth the price there are way better deals out in Loveland CO
Great breakfast, which they served to you. My daughter loved the scrambled eggs, 2 types of sausage, and gravy and biscuit over two days. Covid did not slow them down, they just made the process cleaner!! Great stay
The hotel staff was very friendly - when we first got there only one girl was working the desk and she was very busy, but she got us through quickly and knew what she was doing. The pool was the best, my kids had a great time! The only reason they lost a star was that our room had a few issues - namely a stained couch, the blanket for the sofa bed was in tatters and the towels had holes. Just a few minor upgrades needed, but overall a great place to stay.
Very comfortable. Nice rooms. The pool was perfect for all ages. Patio area was very nice and relaxing. Great customer service.
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