Sales people are nice there were a few hiccups but I can live with. Service said is not great at all. 1st car we bought they said was fine took it to the actual dealer and had to have multiple things fixed. We bought a second vehicle and the airbox is missing nuts and broken intake cover is missing every bolt, screwdriver just laying in the skid plate. I called and they seemed like they were going to take care of it and have had no phone calls since my complaint. And this is on a 2021 with only 12000 miles
Our experience with CarMax was one of the best when buying a vehicle. We did a 24 hour test drive with no issues and without too much time involved. We didn't purchase that vehicle, and returning was quick and easy. Bryan was informative but not pushy at all. We went home and found a different car online and went back to have the car ready and waiting for test drive. LOVED IT and the price(even in this seller's market). From start to finish just over an hour and our time was valued and the process efficient. Thank you Bryan! Definitely happy!
I’ll admit there were quite a few bumps in the road but our sales representative Kaylee was amazing and because we were so patient about it, they made sure everything was perfect and she did such a great job helping us getting the car of our dreams and making it right for the all the bumps we dealt with. Overall we are very happy with their services and that they made this purchase easier than any of our previous car buying experiences ever were. We will definitely be going back for any future purchases. We totally will refer people to them. They did the same with our niece too.
What a GREAT CAR BUYING EXPERIENCE! Trevor was and is absolutely amazing in getting me in my new car! From being unsure of what I was looking for, to knowing that this is the car for me was so easy and not stressful at all. I took the car for a test drive and 30 minutes later I was driving it off the lot! I can only hope every person gets to chance to see how great the Trevor and CarMax experience can be! Got the car covered for the next 100,000 miles with them as well... Now that's what I call AWESOME!
CarMax really is different from other car dealers. They see vehicles as a commodity, which they are, so there is none of the circus atmosphere seen at other dealerships. I sold them my low mileage, newer vehicle and got much more more than what others were offering. I even got more than what I would have gotten from a private buyer. Note - Car in the photo is not mine.
For more information on our listings, advertising, coupons, and mailers, please contact us today!