3760 Byrd Dr, Loveland, CO 80538, USA

About CarMax

4.3 / 5

from reviews

    Brian Simcoe
    June 09, 2024

    Selling my old car to CarMax was quick and convenient. All the staff were friendly and helpful. The courtesy ride back to my other car was an added value. I will definitely consider CarMax in the future!

    John Wilkey
    May 15, 2024

    I was happy with the experience. I had a car shipped from TX to Lovland Co. The transaction went great. The car was exactly as pictured and description. Johnny was my salesman and was great. This is my second car purchase from carmax. Two different locations and great customer service at both.

    Charity Noe
    May 18, 2024

    I did most of everything over the phone. The lady was so patient helping me find what I liked. Then when I got to the store Brett made everything so simple and I was in and out in a hour or so. I love my car. Next time I know where I will go!

    Brandon Gardiner
    March 18, 2024

    Honestly, I was not impressed with CarMax. While we have gone there in the past in search of a replacement vehicle, we did not find this experience any better and don’t really have a desire to return, although you never know what the future entails. My main point of contention was with the ‘Value’ of our Trade-In, which was a 2016 Ford Edge Sport with ~108K. We did the Online CarMax ‘Estimate’ before going to the actual CarMax Dealership and it was ‘Valued’ at $10,400. After telling them the ‘Options’ and things we had added over the years such as WeatherTech Floor Mats and Apple CarPlay (which was not available in 2016 and became available in 2018), they ‘Test Drove’ our Edge Sport and came to us with a nearly ‘Perfect’ Evaluation and still only offered us that same $10,400 Evaluation. What a complete waste of our time and energy. Needless to say, I went Home and placed a Marketplace Add to sell our 2016 Ford Edge Sport for $15,500. The following Saturday, we went to EchoPark in Thornton, Colorado and they ‘Offered’ us $14,500…That is a Whopping $4,100 MORE than CarMax just 4 Days Prior! We ended up Purchasing a 2020 Cadillac XT6 and we asked them for an additional $500 for our Trade-In, which they Honored, so we received $15,000 and they had it posted on their Website and Ready To Sell again by Wednesday for $17,990! Morale of the Story…Thanks, But No Thanks, CarMax! I will not be ‘Shopping’ at CarMax anytime soon and suggest you look around before simply ‘Trading-In’ your Vehicle if you believe it is still worth a ‘Value’ that they are not willing to give you. Best Of Luck to You in your Vehicle Shopping Endeavors!

    Stephen Shadrach
    June 15, 2024

    Car max. Man what a dropped ball. We had a scheduled test drive today at noon and we get there super excited to potentially buy a car. The salesman pulled the car around after running through the car wash. My wife, my son and myself took the car out and brought it back within 10 minutes because the air conditioner is broken. When we got back we told the salesman that the air conditioner was broken and he said he noticed it wasn’t cooling when he took it through the car wash. He could’ve easily told us the AC wasn’t working before we got in the car on 90 degree day in June with our 18 month old. Pretty crazy how poor of an experience that was. Will never go back to a car max and will never recommend going to there stores. Shady stuff.


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