Overall, the process went fairly smoothly. The only negative was the amount of time to get things completed due to the high volume of customers buying and trading vehicles on that Saturday. The sales person was excellent - knowledgeable and very friendly.
Bryant was a GREAT help. The experience was excellent and Bryant was the best car dealer I have ever had. I love the standard pricing and not feeling like I got screwed over.
I set up an appointment online. When I arrived I was not in the system. I was added quickly and asked to take a seat. Less than 10 minutes later my vehicle was test-driven and within 20 minutes I was made an offer that I believed was more than fair. I agreed to the offer and walked out with a check that was deposited and available after 5 days. Do your homework. Know what you are doing. Everyone is a winner.
Great experience. Andrew helped me and made everything so easy and effortless. He knew exactly what he was talking about, and extremely polite. It is the first time I'm walking out of a dealership without any confusion feeling confident, and so ecstatic with my car. Thanks again!
CarMax does not seem to take selling cars with dignity, as they do the bare minimum to even remotely maintenance anything in the vehicles they sell. After having several things wrong that should have been absolutely replaced before resale of the car, I am not overly impressed with this company. An okay car, but within my first week of having it the electronic control throttle started going out and needed to be replaced and both the engine and cabin air filters were replaced (out of my own pocket just days after my warranty was up) and they were filthy and falling apart and, by the Chrysler emblem on both filters, they had not been changed since they were at the Jeep's very original dealership... the car drives, but I'm not overly impressed with the shoddy work to barely maintenance the Jeep at CarMax... All this happened between the first week of me having the car, at which point I obviously used my 3-month warranty, and then the rest all seem to ironically begin just days after my warranty expired...
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