Sales people are nice there were a few hiccups but I can live with. Service said is not great at all. 1st car we bought they said was fine took it to the actual dealer and had to have multiple things fixed. We bought a second vehicle and the airbox is missing nuts and broken intake cover is missing every bolt, screwdriver just laying in the skid plate. I called and they seemed like they were going to take care of it and have had no phone calls since my complaint. And this is on a 2021 with only 12000 miles
We bought a 22 ford bronco about a month ago. The salesman that helped us was extremely friendly and professional. He made sure to get us on a test drive asap even though we didn’t have an appointment. The whole process was super easy and painless and we didn’t spend our whole day there like we would’ve with most other dealers. Thanks!
Our experience with CarMax was one of the best when buying a vehicle. We did a 24 hour test drive with no issues and without too much time involved. We didn't purchase that vehicle, and returning was quick and easy. Bryan was informative but not pushy at all. We went home and found a different car online and went back to have the car ready and waiting for test drive. LOVED IT and the price(even in this seller's market). From start to finish just over an hour and our time was valued and the process efficient. Thank you Bryan! Definitely happy!
I’ll admit there were quite a few bumps in the road but our sales representative Kaylee was amazing and because we were so patient about it, they made sure everything was perfect and she did such a great job helping us getting the car of our dreams and making it right for the all the bumps we dealt with. Overall we are very happy with their services and that they made this purchase easier than any of our previous car buying experiences ever were. We will definitely be going back for any future purchases. We totally will refer people to them. They did the same with our niece too.
I booked my appointment to sell my leased car for way more than the purchase price of the vehicle. They worked directly with my leasing company to make it happen. There was no pressure to buy another car from them. The office space was immaculate, and no one seemed to be bothered by my three year old making it her own play area for the hour + it takes to do these transactions :) I would definitely do business with CarMax again.
For more information on our listings, advertising, coupons, and mailers, please contact us today!