Overall a pleasant motel but the room had a few cleaning issues, i.e. trash found under the bed and water left in the ice bucket. Some of the staff were really attentive and nice while others were not overly friendly. I would stay here again though because it was otherwise clean, comfortable and reasonably priced They have a great pet policy as well.
To anyone looking for a hotel in the Loveland area - STAY AWAY from the Best Western off of Highway 34!!!! My parents were recently displaced due to a recent house fire and the insurance company booked them a room at the Best Western for a couple days. They screwed up our booking for the last two days. Today the manager YELLED at my mom and refused to give them a room. He was mean and nasty to her. They just survived a major house fire and they are displaced for months! There was NO empathy! There was NO customer service! Do not give them your business!!
Our stay there was awesome! Everything was so clean and crisp. The staff and facility was amazing. Will definitely recommend this place.
Someone had a party started at 7pm ,so the children started running all over the hotel screaming at the top of their lungs for hours.... I'm thinking where are their parents yet alone WHERE IS THE STAFF.... SO much 4 our relaxation i was in pain due to all the high pitch screaming my HEAD WAS POOOOUNDING.... NOT so much as a call from management to contact me "in regards" yet so many others were also upset..... where is the accountability????
This property was very clean. The staff was okay. Very polite. The main reason for the three star was the breakfast was not good. Food not prepared properly. Most of the food was sitting in some kind of water. Just kind of weird. We had just come from a different Best Western in Utah that was AMAZING. So, this location just fell short in comparison to the Best Western Plus Canyon. The rooms were were great. Room rate a little high.
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