So this was a more personal experience so I will say it hold slightly less weight for anyone else, however my last experience at this particular store was a fantastic one. I was shopping for a new laptop and came across one that was perfect, but was unfortunately out of stock. I asked a employee if he could check if they would get anymore in stock, and instead of having to with, he assisted with getting the display device wiped and check so I could purchase it at a reduced price. Rest assured this was a very pleasant experience for me and I will now favor going to this best buy. Well done
Sally Carlson
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January 18, 2023
James helped us decide to get our phones at Best Buy the first time we came in to shop for our new phones. He was very patient during all our questions, our purchase and activation process. Nothing like a smile and a few light moments followed by competent service!!!
Justin Hollingsworth
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March 24, 2023
We purchased a new washer and dryer from Best Buy in Loveland recently. The purchase process was easy enough and the installation appointment was set at the same time. That's when the problems started. Upon delivery, only the dryer was delivered. The driver simply said he was only given the dryer to deliver. There was no communication from Best Buy on the delay. Day 1, just after the installers left, the brand new LG dryer stopped working - and we were only running the cycle recommended by the installers. I called customer service and was informed that the washer was never delivered to the warehouse, hence the reason it wasn't delivered. But why wasn't this communicated. Customer service help setup a new appointment for delivery and install of the dryer, only to find out today that neither appointment was really scheduled. Since I'm getting the run around, I've decided to have Best Buy pickup the dryer and refund the $2,500 we just spent. And they lost a long time customer for good. Learn from my mistake, go elsewhere.
Martha Crow
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April 15, 2023
The customer service from the Geek Squad is excellent! I have been in several times recently and all three employees who have helped me - Caleb, Spencer and Dakota - were professional, friendly and patient.
Uziel Lujan
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May 14, 2023
DO NOT BUY ANY CONSOLES FROM HERE! They lied to me about being able to do returns. Have Total Tech and everything with my return date at 5/25 and I came in today 5/14 and the lady basically said her hands are tied and they do not actually do returns. A bunch of pot heads that don't think at this store
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So this was a more personal experience so I will say it hold slightly less weight for anyone else, however my last experience at this particular store was a fantastic one. I was shopping for a new laptop and came across one that was perfect, but was unfortunately out of stock. I asked a employee if he could check if they would get anymore in stock, and instead of having to with, he assisted with getting the display device wiped and check so I could purchase it at a reduced price. Rest assured this was a very pleasant experience for me and I will now favor going to this best buy. Well done
James helped us decide to get our phones at Best Buy the first time we came in to shop for our new phones. He was very patient during all our questions, our purchase and activation process. Nothing like a smile and a few light moments followed by competent service!!!
We purchased a new washer and dryer from Best Buy in Loveland recently. The purchase process was easy enough and the installation appointment was set at the same time. That's when the problems started. Upon delivery, only the dryer was delivered. The driver simply said he was only given the dryer to deliver. There was no communication from Best Buy on the delay. Day 1, just after the installers left, the brand new LG dryer stopped working - and we were only running the cycle recommended by the installers. I called customer service and was informed that the washer was never delivered to the warehouse, hence the reason it wasn't delivered. But why wasn't this communicated. Customer service help setup a new appointment for delivery and install of the dryer, only to find out today that neither appointment was really scheduled. Since I'm getting the run around, I've decided to have Best Buy pickup the dryer and refund the $2,500 we just spent. And they lost a long time customer for good. Learn from my mistake, go elsewhere.
The customer service from the Geek Squad is excellent! I have been in several times recently and all three employees who have helped me - Caleb, Spencer and Dakota - were professional, friendly and patient.
DO NOT BUY ANY CONSOLES FROM HERE! They lied to me about being able to do returns. Have Total Tech and everything with my return date at 5/25 and I came in today 5/14 and the lady basically said her hands are tied and they do not actually do returns. A bunch of pot heads that don't think at this store