I hesitate to give 5 stars because with Best Buy because you truly don't know what you're going to get when you walk in. This particular store, however was great! The staff would give us lots of room to browse and if we didn't want to talk, they'd leave us alone. No attempt to upsale and no pressure. They were at the ready to answer questions and give us space. Sophie was a standout awesome human! Good job Best Buy. My experience with the chain of stores has been 50/50, but this location is truly great!
Bought a record player for a Christmas present. The records were late arriving. It didn't play well when the records did arrive. Skipping on all records. Best Buy customer service, after multiple calls and disconnects and long waits said to contact the manufacturer. The manufacturer after more calls, waits and dropped calls said to return it to the store where it was purchased. Back to worst buy for more of the same. We still have a record player that doesn't work and Best Buy still has our money. No more shopping at Best Buy. Amazon gets another customer.
Recently my iPhone XS battery decided to kick the bucket. Being a business owner, I couldn’t afford to be without a phone for long which pretty much eliminated mailing it in to Apple or visiting an Apple Store, the closest being 40-50 miles away. As an alternative, Best Buy is an authorized repair provider for Apple. I should say Geek Squad, located within Best Buy is an authorized repair provider. Since this location was convenient, I scheduled an appointment online for that very same day. The process was fairly simple. I did encounter a short wait but when I spoke to the associate they were very friendly and knowledgeable. After signing some release forms I left my phone to have a new battery installed and was told to return a few hours later to pick it up. I did end up waiting for a little more than an hour past the completion time, as it wasn’t done yet, but I walked around the store and noticed that they had a good selection of phone accessories and other modern tech items. I didn’t purchase anything other than the repair cost but all in all it was a pretty fast and painless process and I had my phone back and as good as new, same day, within a few hours. I would recommend to go ahead & use Geek Squad for iPhone repairs, if you are uncertain.
Loved the fact that the specialist in the TV section was helpful in answering questions and didn't get put off when I asked some dumb ones. Just answered and smiled, offered advise and i left with a better TV than I was planning on... and I have no buyer's remorse!!
Very helpful & knowledgeable man, Gene in the Geek Squad.
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