HORRIBLE!! What happened to Best Buy and their former amazingly focused customer service. There was ONE - Yes 1 - person there last night to help in the phone section. I called today to speak to customer service IN THE STORE! My call was routed to a person not even located in the store, and who couldn't give me a number to reach someone IN THE STORE! I was advised that the best way to reach someone was to drive back to the store. WHAT?! If I'm NOT IMPORTANT enough to Best Buy to be able to talk directly to a store employee/manager, then BEST BUY IS NOT EVER GOING TO BE MY CHOICE FOR ALL THINGS I HAVE PURCHASED OR INTEND TO PURCHASE.
A Smith
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August 15, 2023
Purchased a stove online that was supposed to be delivered on a Friday. Took half a day off, and in the last 20 minutes of the delivery window we finally got a hold of somebody and they told us the truck broke down. After three trips to the store where they said they could do nothing, we still had no idea where the stove was. Store manager informed us he could not refund us because the unit still showed in transit. 4 phone calls to the help line, and zero return calls. Finally had to dispute it with my cc company. A month later finally received a credit. That's not all!!
Parents purchased a condo near by. Found that Best Buy had a washer and dryer in stock. So against my better judgement I went in and purchased for them. Sent my son over to pick up and he was told the Salesperson made a mistake and the models on the floor were not able to be sold, and that they could deliver in 2 days. Obviously was not going down that road again. They did at least give me the refund right away on these. DO NOT DO BUSINESS WITH THIS ORGANIZATION. THEY DON'T GIVE A S@#$!!!!
Jinx Octavia
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September 09, 2023
Terrible experience. Employees are inattentive. I wandered around for 10-15 min waiting for help, because I truly couldn't find what I was looking for. 2 "Blue Shirts" doing nothing, passed me by. Another employee in the electronics section was setting up a display, then helped 2 people and me for dead.
Bryson Wells
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September 11, 2023
Well, I just had the worst shopping experience of my life. My wife and I went in to buy a TV and speaker after doing some research. We were immediately greeted with hostility because I asked for a cart. I was told that they will grab the TV for my wife and I. Next, I went to go grab the soundbar my wife and I were wanting. The woman who got mad at us for asking for a cart followed us around the store then told us she was following us around because she thought we were going to steal from their store. After grabbing the items we were going in for we went to check out. My wife looked at me and said she didn't feel comfortable buying our items at this Best Buy because of the hostility and negative vibes we got. I have never in my life been treated with such disrespect. We ended up buying the same TV and better soundbar from Sam's Club. This incident happened on September 11, 2023 around 10am.
Dick Reznik
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August 01, 2023
My wife and I purchased two Apple Air Tags and Bobby, the manager on duty showed us the various options and then proceeded to demonstrate how to set up the tags. Very professional, competent and patient with two seniors. He is a Best Buy ROCK STAR!
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HORRIBLE!! What happened to Best Buy and their former amazingly focused customer service. There was ONE - Yes 1 - person there last night to help in the phone section. I called today to speak to customer service IN THE STORE! My call was routed to a person not even located in the store, and who couldn't give me a number to reach someone IN THE STORE! I was advised that the best way to reach someone was to drive back to the store. WHAT?! If I'm NOT IMPORTANT enough to Best Buy to be able to talk directly to a store employee/manager, then BEST BUY IS NOT EVER GOING TO BE MY CHOICE FOR ALL THINGS I HAVE PURCHASED OR INTEND TO PURCHASE.
Purchased a stove online that was supposed to be delivered on a Friday. Took half a day off, and in the last 20 minutes of the delivery window we finally got a hold of somebody and they told us the truck broke down. After three trips to the store where they said they could do nothing, we still had no idea where the stove was. Store manager informed us he could not refund us because the unit still showed in transit. 4 phone calls to the help line, and zero return calls. Finally had to dispute it with my cc company. A month later finally received a credit. That's not all!! Parents purchased a condo near by. Found that Best Buy had a washer and dryer in stock. So against my better judgement I went in and purchased for them. Sent my son over to pick up and he was told the Salesperson made a mistake and the models on the floor were not able to be sold, and that they could deliver in 2 days. Obviously was not going down that road again. They did at least give me the refund right away on these. DO NOT DO BUSINESS WITH THIS ORGANIZATION. THEY DON'T GIVE A S@#$!!!!
Terrible experience. Employees are inattentive. I wandered around for 10-15 min waiting for help, because I truly couldn't find what I was looking for. 2 "Blue Shirts" doing nothing, passed me by. Another employee in the electronics section was setting up a display, then helped 2 people and me for dead.
Well, I just had the worst shopping experience of my life. My wife and I went in to buy a TV and speaker after doing some research. We were immediately greeted with hostility because I asked for a cart. I was told that they will grab the TV for my wife and I. Next, I went to go grab the soundbar my wife and I were wanting. The woman who got mad at us for asking for a cart followed us around the store then told us she was following us around because she thought we were going to steal from their store. After grabbing the items we were going in for we went to check out. My wife looked at me and said she didn't feel comfortable buying our items at this Best Buy because of the hostility and negative vibes we got. I have never in my life been treated with such disrespect. We ended up buying the same TV and better soundbar from Sam's Club. This incident happened on September 11, 2023 around 10am.
My wife and I purchased two Apple Air Tags and Bobby, the manager on duty showed us the various options and then proceeded to demonstrate how to set up the tags. Very professional, competent and patient with two seniors. He is a Best Buy ROCK STAR!