James helped us decide to get our phones at Best Buy the first time we came in to shop for our new phones. He was very patient during all our questions, our purchase and activation process. Nothing like a smile and a few light moments followed by competent service!!!
Usually I get good service. Today I waited over an hour waiting for help with a TV and a tablet. I don't have all day, so I finally left. Bummer the store is understaffed. I know it's Monday but I was hopeful. There was almost no one when I arrived and another woman warned me that I'd be waiting for a long time to get help. More customers poured in. By the time I left it was somewhat busy. It was nearly an hour when someone finally said I'll be with you as soon as I can.
We went in To buy a home theater Projector and surround sound speakers and had some questions about it all after about an hour or so of talking to the rudest MOD Jeremy he called us incompetent and said if we buy the projector we were looking at he would refuse any returns if we couldn't figure out how to set it up(because we're incompetent) . Once we said we were pretty sure he couldn't do that he then said he would refuse to sell us anything at all. Worst experience at best buy ever all because of the manager Jeremy. We will not be going back and we will be putting in a formal complaint about how we were treated by Jeremy.
I went into the store at 630PM on a Wednesday. I already knew what iPad I wanted and just needed to pick it up. The store didn't have many customers in it and it still took way too long to get the product. Couldn't get help, after I finally did he tried to sell me many additional services and I felt like I had to take a survey on the keypad just to check out. When and why did shopping become so difficult? This is why people shop on Amazon. Stream line your processes, Best Buy.
Bought a computer online from Best Buy during an deal and when it showed up it wouldn’t turn on. When I took I in to the store they told me my options were to buy a PSU and pay a 200$ installation fee or I would have to pay the difference between the original price and the discount price to get another one (a $400 difference!!!!!). I told them that I just would like to return it. Then I called customer service who told me that the store should have done the exchange. Then I asked if I could just repurchase the computer at the original discount price they told me no. So after being forced to return the defective product due to misinformation from Best Buy employees, I was told by customer service that there is nothing that can be done and that I have to pay extra due to a mistake made by Best Buy. Absolutely horrible practice and I cannot believe this is how customers are treated.
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