Worst experience ever!!! I went in to pick up a $300 TV and install a screen protector. Ashley was the one I had to deal with, who was rude, disrespectful, and uncooperative! She argued with me for 15 minutes about installing the screen protector when two different people said it could be done since I have the total protection plan and it would be free. It was finally installed, but arguing about it because I didn't use the word "install" is unacceptable. Then there was the TV pickup. I purchased a 55" TV, and she gave me grief about laying it down flat in my Forester. It had to stand up because Best Buy wouldn't stand behind it if it came out of the box broken. We had purchased an LG 55" TV a year ago for $1,500, and there was no mention of NOT laying that down flat. She again argued about that conversation. Amazingly, she knew what happened in that conversation when she wasn't there! After speaking with the store manager, he suggested we have the TV delivered, which would be free. That was a simple solution but never suggested by rude Ashley. We have been purchasing all our electronics from Best Buy for well over 30+ years, and of late, their customer service has been getting worse. When we started with Best Buy, their customer service was some of the best. It is disappointing to have that turn into not wanting to enter the store again.
Worst Best Buy I’ve been to. I had my ps5 for a few months and I’m a plus member and my ps5 won’t turn on and they said they can’t do nothing because I didn’t buy geek squad protection this ps5 was barely used and not a scratch on it if that’s how you treat people who have spent thousands and did a membership with you then you lost my business
Great customer service. The young fella that helped me was a genuine expert on ear buds and his critique of the top 4 was phenomenal!! Love the Bose sound.
Ethan helped me pick out a watchband, phone cover and other accessories: he was terrific and so were his teammates. I love Best Buy because the staff is so knowledgeable and helpful. Why bother shopping online?
I went to exchange my mac for an asus, i learned at the END of a 30 minute conversation with the customer service employee that i was out of the time period for an exchange. I was told to go get the new laptop i wanted and was told to factory reset my MAC, after factory reseting my MAC, the blue shirt had no idea what to do next, the kid with the black shirt came to help and then condescendingly said theres nothing we can do and the return policy is on the receipt, he started to smile and giggle too after i was upset about being told that i needed to factory reset my MAC. I now have my old laptop that has been factory reset. On the way out the kid in the black shirt was talking smack with his female co worker. Never returning
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