Best Buy

6075 Sky Pond Dr, Loveland, CO 80538, USA

About Best Buy

4.1 / 5

from reviews

    rabi gurung
    July 13, 2024

    I purchased a Samsung 50" open-box frame TV online, described as being in good condition with the possibility of missing non-essential parts, accessories, or original packaging. However, upon pickup, I discovered that crucial components like the power cable and a connection box were absent. Essentially, it was just a TV with significant scratches that did not align with the online description, prompting me to ask for a refund. In addition to spending a few hours driving back and forth, the overall experience was unsatisfactory. I hope that when the TV is listed online again, the accurate condition will be disclosed to prevent customer confusion.

    Anthony Owens
    December 07, 2023

    Worst Best Buy I’ve been to. I had my ps5 for a few months and I’m a plus member and my ps5 won’t turn on and they said they can’t do nothing because I didn’t buy geek squad protection this ps5 was barely used and not a scratch on it if that’s how you treat people who have spent thousands and did a membership with you then you lost my business

    K B
    June 17, 2024

    Poor customer service. Had more security personnel, than cashiers to help paying customers. Stood in line for 10 minutes at 2:15pm on a Monday. I left the line and handed my one item to the security person, and they didn’t even mutter a word. This business as a whole is on its last legs. It’s beyond apparent that they have completely abandoned in store customer services in a lackluster attempt to compete with online sales, ie Amazon.

    Theresa Tee
    June 04, 2024

    For us, it was an in and out experience. They had the large, curved monitor we needed, the sales associate who helped us was knowledgeable, and it was on sale, the best price we could find anywhere online. Thanks for the treat, Best Buy!

    Big Papa Appa
    May 13, 2024

    It felt like there were 6 people working at 4PM and just 2 people weren't enough for the service required in the back. All I wanted was a portable SSD, from a locked case, and to ask a few questions, and maybe I'm impatient, but after I finally had my turn with one of the customer service men, he was pretentious, dropped the product I wanted right in front of me, and whether or not these things are "durable" it's also the principle. It seems that the kid working either hates his job, or is simply pretentious and cocky, I assume his name was Anthony. However, the two other mid 20s individuals who were pushing around a cart, seemed to simply not hear me say "excuse me" up to 4 times, I was wondering where certain products were, customer service is just not the strong suit when it comes to this store and what could've been a 15 - 20 minute experience turned into 30 - 45 minutes, I hope someone gives those folks some pointers, because as a customer, i felt ignored. I don't want to spend money at a best buy if I'm not going to be taken as a customer.

    Best Buy

    Our Address

    6075 Sky Pond Dr, Loveland, CO 80538, USA

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