BBVA Bank 
5275 McWhinney Blvd, Loveland, CO 80538, USA
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This is the most incompetent bank you will ever deal with! They can take care of absolutely nothing at this branch leaving you to deal with incompetent people in another country you can barely understand. You will be on the phone for hours trying to take care of something simple. Refinancing my house and they needed a copy of a personal loan statement. NO WAY to get that info on their pathetic web sight no way to have it sent to me electronically either. I cant even go in this branch and have them give me anything. This is the branch where I took out the loan in the first place. I had to have it mailed to me while it was holding up the entire deal, this is one time of many, One can only hope it will get better with PNC but hopefully I will be rid of this bank entirely soon enough. Update: No PNC is worse! just from the transfer for some reason my mortgage is going up over $150 per month and they started charging all kinds of fees for my other accounts!
Compared to the Fort Collins bank this bank has no idea how to do their job. I went in shortly after the switch to PNC and they sent me 3 debit cards for one checking account, when I asked them to cancel the cards and send me one they lied to my face and said they canceled them when they didn’t. Horrible and very rude customer service and this has been so since 2015. I am 22 years old, so for me to get this irritated to write a review should tell you something….
The staff is always helpful, kind, and willing to go the extra mile to ensure that clients get the service they deserve while also doing it with a smile. I’ve been a client for 4 years, and I have never once had a bad visit. A very nice branch with superb staff.
I want to be clear -I am not giving a poor review because we were unable to get the loan. This poor review comes from the fact that when I requested an explanation, so that I would know what I need to improve on financially, I never got a response from Stefanie. I understand what it is to be busy, but to send an email out -that's very impersonal, when we worked so hard to try to get a loan, and then never respond about the 'why' is extremely negligent on her part. ~Here's some free advice for all professionals: "You might not have a current customer but when you handle all customers with care you keep them as future customers! So, if my book hits the bestseller list and I'm looking for a bank, BBVA - you're out
The slowest service I have experienced in any branch in over a decade. I was the only person there and it took almost 10 mins to process a simple withdrawal. Pure incompetence.