BBVA Bank 
5275 McWhinney Blvd, Loveland, CO 80538, USA
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This is the most incompetent bank you will ever deal with! They can take care of absolutely nothing at this branch leaving you to deal with incompetent people in another country you can barely understand. You will be on the phone for hours trying to take care of something simple. Refinancing my house and they needed a copy of a personal loan statement. NO WAY to get that info on their pathetic web sight no way to have it sent to me electronically either. I cant even go in this branch and have them give me anything. This is the branch where I took out the loan in the first place. I had to have it mailed to me while it was holding up the entire deal, this is one time of many, One can only hope it will get better with PNC but hopefully I will be rid of this bank entirely soon enough. Update: No PNC is worse! just from the transfer for some reason my mortgage is going up over $150 per month and they started charging all kinds of fees for my other accounts!
Easily the worst banking experience possible since the switch from BBVA to PNC. PNC service and systems are criminally negligent. Don’t walk, RUN from this bank. You’d be better off putting your money with your 19 year old nephew who lives in his mothers basement.
Compared to the Fort Collins bank this bank has no idea how to do their job. I went in shortly after the switch to PNC and they sent me 3 debit cards for one checking account, when I asked them to cancel the cards and send me one they lied to my face and said they canceled them when they didn’t. Horrible and very rude customer service and this has been so since 2015. I am 22 years old, so for me to get this irritated to write a review should tell you something….
Worst bank ever
The staff is always helpful, kind, and willing to go the extra mile to ensure that clients get the service they deserve while also doing it with a smile. I’ve been a client for 4 years, and I have never once had a bad visit. A very nice branch with superb staff.