The staff is always helpful, kind, and willing to go the extra mile to ensure that clients get the service they deserve while also doing it with a smile. I’ve been a client for 4 years, and I have never once had a bad visit. A very nice branch with superb staff.
I want to be clear -I am not giving a poor review because we were unable to get the loan. This poor review comes from the fact that when I requested an explanation, so that I would know what I need to improve on financially, I never got a response from Stefanie. I understand what it is to be busy, but to send an email out -that's very impersonal, when we worked so hard to try to get a loan, and then never respond about the 'why' is extremely negligent on her part. ~Here's some free advice for all professionals: "You might not have a current customer but when you handle all customers with care you keep them as future customers! So, if my book hits the bestseller list and I'm looking for a bank, BBVA - you're out
The slowest service I have experienced in any branch in over a decade. I was the only person there and it took almost 10 mins to process a simple withdrawal. Pure incompetence.
This bank provides beyond stellar customer service. Everyone I have ever encountered is so friendly and accommodating. I would definitely recommend this bank to anyone looking for a bank that cares about customer satisfaction. I wish I could give this bank 10 stars. It is seriously beyond me how anyone could say the employees here are rude? The only thing I can think of is perhaps those customers were rude to start off with. I seriously can't see any unwarranted rudeness at this bank. They must have really rubbed the employees the wrong way or something. They do have a rather strict overdraft policy and no grace period to bring account to par. If they changed that this bank would be absolutely perfect.
It is the worst compass bank in co should get new help that help they are rude slow uneducated been with compass everywhere for over a decade avoid this branch 💰
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