Arby’s 
4806 Larimer Pkwy, Johnstown, CO 80534, USA
About Arby’s
Ads Title
Call Attention to Your Business!
For more information on our listings, advertising, coupons, and mailers, please contact us today!
I went through the drive through and ordered a chicken wrap meal with a large side of crinkle fries and medium coke along with 2 triple chocolate cookies, a 3 piece order of chicken strips with ranch for my daughter and granddaughter. Instead of chicken strips and cookies , I received a beef and cheddar sandwich. I drove back within a few minutes to have my order corrected. I tried calling several times but no one would answer. I had to wait for 2 more people to place and receive their orders before I could ask for my missing items. I asked why they do not answer their phone. The manager’s reply was that it was out of order. I was then asked for the entire meal to be returned. I had my receipt and just wanted the missing items. I explained that my daughter had taken her chicken wrap meal and left for work. Then the manager explained she had to call her manager to see how to proceed. This has already taken 30 minutes minimum. She returns to the window and asked for my signature on a reprinted copy of the receipt and my telephone number. I did as she wished. Then I return the sandwich and receipt to her. She provides the lukewarm chicken strips and 2 cookies. I would think I would have received fresh strips at the least. Terrible service for a normally good restaurant. I couldn’t provide this experience on the 800# normally found on the receipt. I won’t be returning.
The food and staff were both fantastic. The only bummer here was the wait time, longer than usual. I’d come back again.
Always great sandwich,The staff was super nice and courteous...Very clean restaurant ‼️
Sat in the drive through for nearly 10 mins. Ordered 2 kids meals, received 1, zero straws for any drinks. Restaurant is not open so you cant get the meal corrected in a timely manner. We never got our second kids meal because we were on a time crunch.
I usually order my food on door dash but they never got it right. So then I decided to go in today to get my food and it still wasn’t right. Ordered a double roast beef, Specifically because there isn’t cheddar cheese. Of course they gave me a beef and cheddar great job. I’ve expressed my concerns to the manager but she doesn’t care I’m not surprised that there was only one person in line during dinner.