I went through the drive through and ordered a chicken wrap meal with a large side of crinkle fries and medium coke along with 2 triple chocolate cookies, a 3 piece order of chicken strips with ranch for my daughter and granddaughter. Instead of chicken strips and cookies , I received a beef and cheddar sandwich. I drove back within a few minutes to have my order corrected. I tried calling several times but no one would answer. I had to wait for 2 more people to place and receive their orders before I could ask for my missing items. I asked why they do not answer their phone. The manager’s reply was that it was out of order. I was then asked for the entire meal to be returned. I had my receipt and just wanted the missing items. I explained that my daughter had taken her chicken wrap meal and left for work. Then the manager explained she had to call her manager to see how to proceed. This has already taken 30 minutes minimum. She returns to the window and asked for my signature on a reprinted copy of the receipt and my telephone number. I did as she wished. Then I return the sandwich and receipt to her. She provides the lukewarm chicken strips and 2 cookies. I would think I would have received fresh strips at the least. Terrible service for a normally good restaurant. I couldn’t provide this experience on the 800# normally found on the receipt. I won’t be returning.
Every time I come here the food is hot and fresh and they always get my order, but sometimes the person taking your order is like "Next, or What else?" and they say it so fast you feel rushed not to place the full order. I don't know why restaurants sabotage themselves this way with timed orders on each customer. It should be a max cap of 3 minutes per.
The staff and everything over at Arby's has been fantastic lately. I think that they're following other restaurants ideas have just been real kind to their customers cuz that's what they're doing. They're fast and they're efficient and they're making their shakes just perfectly and all their food it's nice and filling and they got great deals I really recommend going to this Arby's
The food and staff were both fantastic. The only bummer here was the wait time, longer than usual. I’d come back again.
Always good every time I come here, staff here today was fun, thank you guys.
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