I came in and had a big order to exchange from online and things I bought in store and the two lady’s who were at the counter assisting me were so patient and sweet! I should have gotten their names, but they were truly amazing! They returned and exchanged all my stuff for me!!
I was in this store (Loveland) with my wife and daughter. I would say this may be the most unprofessional staff I’ve ever seen. While there were shoppers your employees were busy on their phones and taking group selfies!!!! All except one girl who was busy assisting. I should have gotten her name because she’s the only one who deserves a paycheck! Seriously these girls do NOTHING for your store. We will never go back.
I love American Eagle jeans but I absolutely hate shopping at this store. Everytime I go in the greeter stands there and doesn't say a word. As I shop around there are multiple employees on the floor but not one person can be bothered to ask if there is anything they can help with, they continue to walk around you and act as if you are in the way. Absolutely horrible customer service and I will gladly shop elsewhere.
I have to day I'm very disappointed with this store. The store was a mess, the staff was very un helpful. I am also disgusted at the fact that they did not carry a men size bigger than 38 and when I asked about it, I was looked at with disdain. This is a stark difference from comparable stores like Eddie Baur where they treat their customers like they matter. This was my first time coming into an American Eagle and after being fat shamed, I will definately NOT be going back. I'll spend my money with a company that wants to stay in business.
The customer service I received from Brandon was nothing less than exceptional! He took care of my needs right away. Returned a pair of jeans, and ordered me a different color on line for me. No shipping fee, and no hassle.
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